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Reviewed 28 April 2014 via mobile

Cannot say enough good things about this resort!! Absolutely loved the atmosphere and the location. The rooms were very comfortable with great views of the rain forest. Best part of the resort however is the friendly front desk staff. My wife and I were in there bugging Alberto, daniela, flor and itzel everyday and they helped us have an amazing trip! Alberto helped us book our next hotel in Manuel Antonio which was above and beyond my expectations. Daniela, flor and itzel were extremely helpful helping us go to outstanding restaurants, find awesome tours and whatever else we had questions about. All four of them spoke outstanding english as well which certainly helped due to my wife and I not knowing any spanish. Thank you so much alberto, Daniela, flor, and itzel!! If your next stop is the arenal area, this is the resort to stay at!! Almost forgot, the daily room service was outstanding as well. Always a new design with towels on the freshly made bed. A large shaped heart, an elephant, butterfly and others. Very well done, thank you!!

Stayed: April 2014, travelled with friends
1  Thank srogers21
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hotel-arenal-springs, Director de Relaciones con Clientes at Arenal Springs Resort and Spa, responded to this reviewResponded 23 July 2015

Hello Dear guest, thank you very much for choosing our hotel to spend your vacation in Costa Rica, we hope that all your experiences are been magnificent and satisfying.
All the staff working at Hotel Arenal Springs hope that your back very soon and so we have a chance to serve you again, we love to read your comments which are very important and helps us improve each day to provide a better service.
Dear guest and friend we hope you have a safe journey back to your home and remember this, now you have many friends in Costa Rica.
Thank you very much and God bless you.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 April 2014

Gorgeous setting, friendly staff, very nice rooms. The restaurants were a little pricey (only reason I gave it 4 stars) but the food was great. The choice of pools or hot springs, both with sim up bars, was terrific. Everything was very clean, the beds were a little hard as noted elsewhere but still comfortable. The staff was amazing, and the in-town restaurant they recommended (Benidictus Steakhouse, a tiny, out of the way and very authentic little converted farmhouse) was so, so good. Thank you!

Room Tip: The first row of rooms (the 100's) is definitely closest to everything. The highest (900's) require a golf cart.
  • Stayed: April 2014, travelled with friends
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Thank Kale M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hotel-arenal-springs, Director de Relaciones con Clientes at Arenal Springs Resort and Spa, responded to this reviewResponded 23 July 2015

Hello Dear guest, thank you very much for choosing our hotel to spend your vacation in Costa Rica, we hope that all your experiences are been magnificent and satisfying.
All the staff working at Hotel Arenal Springs hope that your back very soon and so we have a chance to serve you again, we love to read your comments which are very important and helps us improve each day to provide a better service.
Dear guest and friend we hope you have a safe journey back to your home and remember this, now you have many friends in Costa Rica.
Thank you very much and God bless you.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 April 2014

We loved this resort. The rooms are amazing even with real rain fall into the shower's flora. Howler monkeys were near by in the morning. The hot springs were really refreshing. Close by to all the hiking and lake. We will be back.

  • Stayed: April 2014, travelled with friends
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Thank TroyQuimby
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hotel-arenal-springs, Director de Relaciones con Clientes at Arenal Springs Resort and Spa, responded to this reviewResponded 23 July 2015

Hello Dear guest, thank you very much for choosing our hotel to spend your vacation in Costa Rica, we hope that all your experiences are been magnificent and satisfying.
All the staff working at Hotel Arenal Springs hope that your back very soon and so we have a chance to serve you again, we love to read your comments which are very important and helps us improve each day to provide a better service.
Dear guest and friend we hope you have a safe journey back to your home and remember this, now you have many friends in Costa Rica.
Thank you very much and God bless you.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 April 2014

From the time you go thru the gate to the time you leave, I could not have asked for anything better. The accommodations are top notch. I did the chocolate massage and it was amazing. I smelled good and felt great for days. The swim up bar can't be beat, The sushi was amazing fresh and fun. The staff was on top of things, a phone call away and seconds away. Example, we had wind storm the night and a tree fell, I called them and the tree was taken care of in less then 30 min. My kids loved the room services, fast and the food was amazing. The breakfast satisfied everyone in our family. I loved it and would stay there again and would recommend it to anyone. The view was the best. Every morning waking up and seeing the beautiful mountains and hearing the birds was great.

Room Tip: they are all good, since they offer gulf carts, nothing is far, I you want to be in front as for the rooms in the 1st row of housing.
  • Stayed: April 2014, travelled with family
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Thank lesleyfox05
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hotel-arenal-springs, Director de Relaciones con Clientes at Arenal Springs Resort and Spa, responded to this reviewResponded 23 July 2015

Hello Dear guest, thank you very much for choosing our hotel to spend your vacation in Costa Rica, we hope that all your experiences are been magnificent and satisfying.
All the staff working at Hotel Arenal Springs hope that your back very soon and so we have a chance to serve you again, we love to read your comments which are very important and helps us improve each day to provide a better service.
Dear guest and friend we hope you have a safe journey back to your home and remember this, now you have many friends in Costa Rica.
Thank you very much and God bless you.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 April 2014

We stayed 3 nights at the Arenal Springs Resort&Spa as part of our two week Costa Rica vacation. The hotel has an excellent view of the volcano[ although it was clouded over during our stay] and is located a short distance from the small town of La Fortuna. The rooms/suites are spread throughout the property and even the farthest one is a close walk to the pools and restaurant. Although there can be many people staying at the resort, you never get the feeling of being over crowded. In fact, we found the whole experience to be very relaxing and peaceful. We ate at both the main restaurant and the Italian restaurant and found both to be decent. I would recommend taking the short cab ride[ approx. $10 one way} to town for dinner because there are several nice places to eat and the cost is more reasonable. The breakfast buffet at the main restaurant was good. Overall, a very positive experience and I would highly recommend this hotel if you are visiting the Arenal area.

  • Stayed: April 2014, travelled as a couple
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1  Thank creagh5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hotel-arenal-springs, Director de Relaciones con Clientes at Arenal Springs Resort and Spa, responded to this reviewResponded 23 July 2015

Hello Dear guest, thank you very much for choosing our hotel to spend your vacation in Costa Rica, we hope that all your experiences are been magnificent and satisfying.
All the staff working at Hotel Arenal Springs hope that your back very soon and so we have a chance to serve you again, we love to read your comments which are very important and helps us improve each day to provide a better service.
Dear guest and friend we hope you have a safe journey back to your home and remember this, now you have many friends in Costa Rica.
Thank you very much and God bless you.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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