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Arenal Springs Resort and Spa
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Reviews (2,688)
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1,686
804
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12
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All reviewsswim up barsushi barhot springscosta ricawet bargolf carttour deskcaravan tourthermal poolsmain restaurantroom keygreat view of the volcanobreakfast buffetbeautiful groundsrocking chairszip liningwelcome drink
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1,181 - 1,186 of 2,688 reviews
Reviewed 18 May 2014 via mobile

What a great resort this is. Rooms are all overlooking the volcano (as r most rooms at resorts in the area) very friendly and so accommodating staff - they get an A + from me - loved our stay and the breakfast buffet was great. The hot pools r terrific if u have the time to relax which we did not.

Stayed: May 2014, travelled with friends
Thank pryan310
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hotel-arenal-springs, Director de Relaciones con Clientes at Arenal Springs Resort and Spa, responded to this reviewResponded 28 July 2015

Hello Dear guest.
Thank you very much for choosing our hotel to spend your vacation in Costa Rica, we hope that all your experiences was magnificent and satisfying.
All the staff working at Hotel Arenal Springs we hope see you back very soon and we will have a chance to serve you again, we love to read your comments which are very important and helps us improve each day to provide a better service.
Dear guest and friend we hope that you have a safe journey back to your home and remember this, now you have many friends in Costa Rica.
Thank you very much and God bless you.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 May 2014

We loved our 2 nights here! Saw Spider & Howler Monkeys, wild Turkey, Tucan's and some amazing other birds. We especially loved all the hiking trails. Our room was so clean. Our deck looked out to the Arenal Volcano. Jamie at the front desk was so friendly. Buffet style breakfast that comes with the room was very good. I would definitely recommend this place it is a gem!

  • Stayed: May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank BluSkys55
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hotel-arenal-springs, Director de Relaciones con Clientes at Arenal Springs Resort and Spa, responded to this reviewResponded 28 July 2015

Hello Dear guest.
Thank you very much for choosing our hotel to spend your vacation in Costa Rica, we hope that all your experiences was magnificent and satisfying.
All the staff working at Hotel Arenal Springs we hope see you back very soon and we will have a chance to serve you again, we love to read your comments which are very important and helps us improve each day to provide a better service.
Dear guest and friend we hope that you have a safe journey back to your home and remember this, now you have many friends in Costa Rica.
Thank you very much and God bless you.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 May 2014 via mobile

I read great reviews and booked two nights. We loved it. The rooms were sooo clean, the food was great -best pizza ever!-, very friendly and helpful staff. The hotel and the pools are surrounded by nature. We enjoyed taking pictures of many different birds, butterflies and reptiles.

I would definitely recommend this place to all of our friends and family.


Stayed: May 2014, travelled as a couple
Thank Gabbi C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hotel-arenal-springs, Director de Relaciones con Clientes at Arenal Springs Resort and Spa, responded to this reviewResponded 26 July 2015

Hello Dear guest.
Thank you very much for choosing our hotel to spend your vacation in Costa Rica, we hope that all your experiences was magnificent and satisfying.
All the staff working at Hotel Arenal Springs we hope see you back very soon and we will have a chance to serve you again, we love to read your comments which are very important and helps us improve each day to provide a better service.
Dear guest and friend we hope that you have a safe journey back to your home and remember this, now you have many friends in Costa Rica.
Thank you very much and God bless you.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 May 2014 via mobile

Lots of pros to this resort:

* perfectly manicured property, great pools, nice service, great view of the volcano
* complimentary full breakfast
* all sodas and water in mini fridge complimentary
* arrived to a free small bottle of wine displayed on the bed

Cons:
* while some may like this, and the idea is nice, the bathroom is open above the shower to the outdoors letting heat and bugs inside the room. We had to keep the bathroom door closed to keep the bugs out of our main room and it was sweltering hot in there.
* you use your keycard to keep all lights and a/c on in your room while you are inside. When you leave it turns all power off. while I can appreciate saving water and energy, I also don't like that each time I come back to my room it's hot and gross.
* housekeeper cleaned our room while leaving the front door wide open. Between that and the open bathroom I showed up to the resort without a single bug bite and left with more than 20 after a 2 night stay.
* comfy mattress but itchy sheets
* bugs every where at the breakfast buffet.

Bottom line, price was great for the stay, but I wouldn't stay here again. Just wasn't comfortable in the room.

Stayed: May 2014, travelled with family
5  Thank Joclyn M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hotel-arenal-springs, Director de Relaciones con Clientes at Arenal Springs Resort and Spa, responded to this reviewResponded 28 July 2015

Hello thank you very much for visiting our hotel and thank you for your honest feedback, we know that everyone has different opinions and what some see something nice for others it is not, in the case of the bathrooms of our rooms these are which you get more positive feedback for being different and very bright, with natural plants that every time it rains irrigated naturally is like having a botanical garden in your own bathroom, and of course where there are natural plants will also have small insects.
We hope that your next holidays are great and we wish you well, thank you very much and blessings.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 May 2014

This is the best hotel I have ever stayed in!! I went to Costa Rica with my Dad, and we used a travel agent and she booked us 5 nights in this resort. I was not disappointed at all. The rooms are so nice with a beautiful view of the volcano. The pools were all wonderful and we took advantage of the swim up bar. The hot springs felt great. The staff was extremely friendly and very helpful. It also was always quiet (we stayed here May 3rd - 8th), and nothing ever seemed crowded.

Stay here, you will not regret it at all!!

  • Stayed: May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank Kathyyjane
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hotel-arenal-springs, Director de Relaciones con Clientes at Arenal Springs Resort and Spa, responded to this reviewResponded 26 July 2015

Hello Dear guest.
Thank you very much for choosing our hotel to spend your vacation in Costa Rica, we hope that all your experiences was magnificent and satisfying.
All the staff working at Hotel Arenal Springs we hope see you back very soon and we will have a chance to serve you again, we love to read your comments which are very important and helps us improve each day to provide a better service.
Dear guest and friend we hope that you have a safe journey back to your home and remember this, now you have many friends in Costa Rica.
Thank you very much and God bless you.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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