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“Wonderful location and relatively quiet w/ great views”

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Arenal Springs Resort and Spa
Certificate of Excellence
GreenLeadersPlatinum level
Dallas, Texas
Level 6 Contributor
326 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 153 helpful votes
“Wonderful location and relatively quiet w/ great views”
Reviewed 16 June 2014

Wonderfully relaxing venue. Rooms are layed out where you can see the volcano from large windows of your room as well as sit in chairs on a private patio in front of your room with a full view.
The progressively warm to hot springs are terrific and the basic one has a swim up bar that we spent hours at.
The various restaurants provided good and varied menu choices. Excellent sushi, good Italian options, an international menu and a good breakfast buffet.
The place is private, relatively quiet and relaxing. I would certainly look forward to spending more time here.

Room Tip: Since weather can be dicey in some seasons, you should be flexible with how you spend your time day...
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  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Allen727286
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hotel-arenal-springs, Director de Relaciones con Clientes at Arenal Springs Resort and Spa, responded to this review, 29 February 2016
Thank you very much for taking your valuable time to share your comments and thank you for staying at our hotel, we were glad to read that you held a wonderful vacation and enjoyed everything here in Costa Rica, we hope to see you back soon to serve you in the best way possible.
On behalf of all staff working at Hotel Arenal Springs thank you very much and blessings.
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Rating summary
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Draper, UT.
Level 5 Contributor
55 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed 15 June 2014

I was very pleasantly surprised at this property. I had looked at and priced several other properties in the area before settling on this one. I was impressed at the communication I had with the manager prior to my stay, and the prices were on par with every other resort. We chose two adjoining rooms for our family of 6. We loved walking out and seeing the view of the amazing volcano. The breakfast each morning was fabulous...made to order omlettes, fresh fruit, yogurt, cereal, waffles, rice and beans and tortillas. We had our breakfast fill and found that it sustained us until late afternoon in which we had an early dinner. We enjoyed all the various pools and swim up bar. Another reviewer mentioned expensive prices and the fact that the resort shut down at 10. I don't know if he traveled elsewhere in CR, but prices are higher everywhere, and most cities and restaurants shut down long before 10. It's cultural. His complaints weren't unique to this property, but it was the same all over CR. The staff here was very accommodating to our needs. We would definitely stay here again.

Room Tip: As for a view of the volcano.
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  • Stayed June 2014, travelled with family
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    • Service
Helpful?
Thank LauraDraper_UT_
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hotel-arenal-springs, Director de Relaciones con Clientes at Arenal Springs Resort and Spa, responded to this review, 29 February 2016
Thank you very much for taking your valuable time to share your comments and thank you for staying at our hotel, we were glad to read that you held a wonderful vacation and enjoyed everything here in Costa Rica, we hope to see you back soon to serve you in the best way possible.
On behalf of all staff working at Hotel Arenal Springs thank you very much and blessings.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Houston
Level 3 Contributor
20 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 15 June 2014

Very nice hotel and staff was very attentive. Greeted with a cocktail after a long 3 hr drive from the airport. Great swim up bar pool and relaxing hot springs. We had pizza at the hotel and it was very good! Breakfast Buffet was delicious with many items to chose from. The fresh fruit was amazing. I would defintely recommend this hotel if you are traveling to Costa Rica.

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
1 Thank Rose T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hotel-arenal-springs, Director de Relaciones con Clientes at Arenal Springs Resort and Spa, responded to this review, 29 February 2016
Thank you very much for taking your valuable time to share your comments and thank you for staying at our hotel, we were glad to read that you held a wonderful vacation and enjoyed everything here in Costa Rica, we hope to see you back soon to serve you in the best way possible.
On behalf of all staff working at Hotel Arenal Springs thank you very much and blessings.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Annandale, Virginia
Level 3 Contributor
15 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 13 June 2014

This resort is quite well landscaped with beautiful plantings and views of Volcan Arenal. The price was quite reasonable and the location is convenient to the lake and town.

One issue was that the walls are thin and the bungalow next to ours was up late talking and it kept me up. The other issues involved communications breakdowns with the staff. After a warm welcome at check in I mentioned that I was leaving at 5:30 am to go fishing on the lake and the person at the desk offered to have a boxed breakfast snack ready for me in the morning. I did not ask for this. The next morning I asked for my snack and there was not one ready for me. When I asked about the Styrofoam box on the counter, the morning desk clerk said it was his breakfast, not mine. Later that same day my wife was in the spa and I left a message for her that I was back at the hotel and to not take a cab to the lake. An hour later I called the spa only to find that she had left and the attendant I asked to give my message said she had forgot to give my wife the message. Luckily I caught her at the front desk calling the cab......

It is the little things that make a difference. Overall I would stay here again. Like I said, it is a good value. The free breakfast is very good, although I would stay away from the restaurant. Our pizza was bland and overpriced. There are many great pizza spots in town.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Kevin B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hotel-arenal-springs, Director de Relaciones con Clientes at Arenal Springs Resort and Spa, responded to this review, 29 February 2016
Thank you very much for taking your valuable time to share your comments and thank you for staying at our hotel, we were glad to read that you held a wonderful vacation and enjoyed everything here in Costa Rica, we hope to see you back soon to serve you in the best way possible.
On behalf of all staff working at Hotel Arenal Springs thank you very much and blessings.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Erath, Louisiana
Level 4 Contributor
43 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 13 June 2014

Rooms are duplexes spread out in 8 rows around the property, all having views of the volcano. Rooms are spacious and clean as are the bathrooms. They will bring you to your room and pick you up at your room in golf carts if desired. Pools are nice, hot to warm. Pool bar is nice with food and drinks available. I only had the included breakfast buffet at the hotel which was good. Didn't eat there for any other meals. Service was good at the front desk, at breakfast, and at the pool. Had a batch of laundry cleaned while there--had to pick it up from the front desk, it would have been nice if it was delivered to the room instead. This is a fairly large property, and wasn't very busy while I was there, but during the high season it probably gets crowded.

Room Tip: The lower numbered rooms are closer to the pool and reception/restaurant areas. Stayed in 304 which...
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  • Stayed June 2014, travelled with friends
    • Location
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Helpful?
Thank setpoppy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hotel-arenal-springs, Director de Relaciones con Clientes at Arenal Springs Resort and Spa, responded to this review, 14 November 2015
Thank you very much for taking your valuable time to share your comments and thank you for staying at our hotel, we were glad to read that you held a wonderful vacation and enjoyed everything here in Costa Rica, we hope to see you back soon to serve you in the best way possible.
On behalf of all staff working at Hotel Arenal Springs thank you very much and blessings.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Vancouver, Canada
Level 3 Contributor
15 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 11 June 2014

Lovely resort with beautiful gardens and greenery. Paradise in Costa Rica maybe a way to describe it. Beautiful pools with waterfall settings. Good service in the restaurants. Heard howler monkeys at night and in the mornings. Arenal national park, volcano and lake close distance. Very scenic area, friendly people and great activities. Hikes, wildlife, sky treks and tram. We did not want to leave this area. Staff were friendly and accomodating.

Room Tip: Choose a room a little distance away from office for a quite stay.
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  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Bdaytrip57
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hotel-arenal-springs, Director de Relaciones con Clientes at Arenal Springs Resort and Spa, responded to this review, 14 November 2015
Thank you very much for taking your valuable time to share your comments and thank you for staying at our hotel, we were glad to read that you held a wonderful vacation and enjoyed everything here in Costa Rica, we hope to see you back soon to serve you in the best way possible.
On behalf of all staff working at Hotel Arenal Springs thank you very much and blessings.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level 3 Contributor
21 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 11 June 2014

Im not sure where to start with this place so I guess I will say a couple good things: The landscaping surrounding all of the "rooms" was very nice, and there was a lot of wildlife on the property (but where isnt there in CR?). That's about it though. I tend to write too much so I will bullet point these things, and feel free to send me questions via PM if you want more:
-Entire Resort shuts down at 10pm. It was so bad the italian restaurant kicked us out at 10PM insisting we pay the check and wouldnt let us order Dessert. This includes the poolside bars
-Expensive: Everything is overpriced including drinks and food at the bar
-Far: Since everything shuts down at 10pm, you are screwed if you want to eat or drink after since it is outside of walking distance to anything else.
-Service: I wasn't even allowed to speak with a manager in regards to the italian restaurant literally throwing us out.
-Pools: The mineral springs I dont think were mineral, most pools were small, oh and the staff doesnt let you stay in any of the pools if it's raining (they claim because of thunder/lightning, however there were plenty of times when the thunder was gone and we couldnt go in)
-Atmosphere: There isn't one. This was the only place in CR where I felt like I was at Disney World (which I hate) and not latin America. Groups of tourists and school kids, not fun.
-Someone else said Soulless: I agree, a lot of asphalt and yellow lines, it all felt contrived despite the view and setting
Bottom Line: If you are looking for a place that feels more like Florida than Costa Rica, and don't mind paying a lot, getting bad service, and going to sleep at 10pm then this is the place for you.

  • Stayed June 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Jason W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hotel-arenal-springs, Director de Relaciones con Clientes at Arenal Springs Resort and Spa, responded to this review, 13 November 2015
Hi Jason W
We are very sorry that you did not enjoy your stay at our hotel and we hope that in your next vacation everything is going well, but want to take your comment to clarify some details that are important for other people to have a clearer idea of ​​how is our hotel.

1) This is a nature area where we have many activities during the day and most of the guests need rest, it is for that reason that all hotels in this area close their facilities at 10:00 pm to avoid the noise and our guests can sleep peacefully, if someone is looking for nightlife this is not the recommended area.

2) All hotels in this area where we have hot springs, are completely natural and come from the same volcano, we are also the only hotel where our hot springs are exclusive only for our guests.

3) the security at our hotel is super important and we are in the rainforest where it is very frequent thunderstorms, is for that reason that we take very seriously the safety of our guests.

4) We are a hotel where any guest with a disability and might need to I use a wheelchair could go anywhere from our hotel.

thank you very much for allowing us in your comment to clarify these important details.
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Additional Information about Arenal Springs Resort and Spa

Property: Arenal Springs Resort and Spa
Address: 5 Miles West of Catholic Church of la Fortuna, Arenal Volcano National Park, La Fortuna de San Carlos, Costa Rica
Phone Number:
Region: Costa Rica > Province of Alajuela > Arenal Volcano National Park > La Fortuna de San Carlos
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Green Hotel in La Fortuna de San Carlos
#4 Business Hotel in La Fortuna de San Carlos
#7 Family Hotel in La Fortuna de San Carlos
#8 Spa Hotel in La Fortuna de San Carlos
#12 Romantic Hotel in La Fortuna de San Carlos
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Arenal Springs Resort and Spa 3.5*
Number of rooms: 90
Official Description (provided by the hotel):
The Hotel Arenal Springs is located just 5 miles away from la Fortuna town toward the Arenal Volcano or National Park. We are located between La Fortuna town and the Arenal Lake.The Hotel count with 87 Junior Suites and 3 Master Suites King and 3 Master Suites Queen with direct view to the Arenal Volcano. Each room are surrounding with exotic gardens, beautiful flowers and many species of birds. These rooms offer either a king size bed or two double beds. Also we provide rooms with handicap access and adjoining rooms for families who want stay together.Our hotel offers you 2 swimming pools and a Thermal river.Hotel Arenal Springs Resort offers on each Junior Suite the best amenities for your comfort. King Bed or Two queen beds, Hair dryer, Cable TV, Mini bar, Free Wi-Fi Internet access, Air Conditioning, Ceiling fan, Laundry Bag, Telephone, Safe deposit box, Coffee Maker free coffee and tea), Bath amenities, Private bath with tropical garden, hot water, Private terrace. ... more   less 
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Also Known As:
Arenal Springs Hotel La Fortuna De San Carlos
Hotel Arenal Springs
Arenal Springs Resort And Spa Costa Rica/La Fortuna De San Carlos

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