Five stars for the staff here. On our last evening, my five year old son tripped and fell outside our room, and needed stitches on his chin. I took him to the front desk and asked if they had a doctor that would come to their hotel or if they could call a taxi for us. Their preferred doctor was out of town that night, but they spoke with her to get information about a good local clinic, and at 8:30 on a Saturday night, the hotel manager drove us to the clinic himself instead of calling us a taxi.
The room was also lovely. We had cabin 23, a family cabin, and it was clean, new, and pretty inside. There were some ants coming in, but it's the rainforest. The grounds were also beautiful.
Here's where the hotel lost one star:
-The food was our least favorite of our trip, but the hotel is too far from downtown La Fortuna for going out to other restaurants to be reasonable if, like us, you don't have a car. (It bears mentioning that one couple we spoke with loved the food there. Maybe our vegetarianism limited us from experiencing their good stuff.)
-The swimming pool is small - our kids didn't want to spend a lot of time in it.
-The hot springs have a duck that likes to join you in them, and one morning we found unpleasant evidence that a duck had been in it before us.
I think when we return to Arenal we will either stay in town at a hostel or other low-budget place, or if we don't have our kids with us, we'll splurge on a fancier romantic spot. If you are looking for a reasonably priced, nice, quiet spot with hot springs and a good view of the volcano - not to mention a great staff - we absolutely recommend El Silencio del Campo.
- Official Description (provided by the hotel):
- Hotel El Silencio del Campo besides featuring a set of swimming pools, hot springs and spa, also offers its guests 23 individual villas with a small patio right outside facing the majestic Arenal Volcano, surrounded by colorful and lush gardens, that gives a natural sensation to your experience. ... more less
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- Also Known As:
- Hotel El Silencio Del Campo Costa Rica/La Fortuna De San Carlos