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“Amazing romantic getaway!”

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Hotel Kokoro Arenal
Nassau, New Providence Island
1 review
“Amazing romantic getaway!”
Reviewed 4 December 2013

My boyfriend and I loved this hotel so much! The grounds are so beautiful and the staff are so helpful and friendly! They were always willing to arrange taxi's to take us to places like the Arenal Volcano and into town etc. One example: We arranged to be picked up from the San Jose airport, after our flight was delayed by 3 or more hours we were still greeted by welcoming faces that had been waiting for us all that time! I would definitely go back in a heart beat!

Room Tip: I loved the rooms that overlooked the Volcano! Amazing views!
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  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank LulaB21
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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703 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (99)
Date | Rating
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English first
Seattle, Washington
Level Contributor
37 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 29 November 2013

We were driving from the Caribbean coast to the pacific and La Fortuna de San Carlos was a lil over midway. The young lady at the desk , took us around the grounds and was very helpful as was all the staff. We had a great view of the mt and enjoyed a cloudless afternoon from our room porch. The air worked great and no problem with having hot water. The thermal pools were closed except for the top one which was nice but not as warm as I thought it would be. But with that being said ..it was like lying in a rock hot muddy pool, while being in the Tiki Tiki room at Disneyland...you get the picture.just add the sounds from the jungle a couple of beers and you are there..We had asked when we made the res and were told being off season the pools would not all be opened. The place was close enough to town and a easy drive on a really good paved road. The breakfast was good as was our total experience while there.

Room Tip: we stayed close to the check in area which was easy walk from our car to the room. If you are at the...
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  • Stayed November 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ed M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Eugene OR
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 23 November 2013

We loved Hotel Kokoro. Each room is its own little cabin which was cosy and lovely. We had a good view of the mountain when the clouds cleared and we saw more birds in the garden there than we did on our rainforest tour. The room was clean and pleasant. I got chilled and the hotel provided me with an extra blanket which was perfect.

The breakfast buffet was nice, the pool was great. The hot springs were a little murky, but that is natural. They weren't all full but then we came in the off-season. The staff were really helpful. I would highly recommend this place. They have a computer in the main area if you didn't bring one with you. We ordered takeout delivered one night that it was really rainy which was an awesome option, they have lots of menus there.

  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Laclionaute
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Detroit, Michigan, United States
2 reviews
Reviewed 21 November 2013

I can't say enough positive things about Kokoro, our stay was amazing from the very first phone call til we pulled off the property. The only bad thing about our stay was that we could only stay for 1 night! The grounds are just heavenly, the pool is amazing, the room was just great, and the staff was beyond friendly and infinitely helpful with all our questions. One of the best hotel experiences I have ever had!

  • Stayed March 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jason C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
37 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed 16 November 2013

Pro's
++ very friendly and helpful staff.
++ Good views of the volcano from the property
++ large rooms

Con's
-- Far away from everything . Definitely need a car, otherwise you are at the mercy of taxis and tour operators.
-- As others have noted, the kitchen is closed for lunch and dinner during low season, so if you want to eat, you need to get a ride to town, or order food and have it delivered.
-- Room had a musty smell. The mattress was soft and felt like a bathtub. The lock on the door did not give me a great sense of security.

Tripadvisor observation. Many of the recent excellent reviews are submitted by people with a single tripadvisor review. Bizarre.

Overall, given that the room was about $90/ night, I think it's decent value for money. However, I would try another hotel if I were to visit this area again.

  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank yekshemesh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Croydon, United Kingdom
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 16 November 2013 via mobile

This place is just beautiful. Beautiful grounds and beautiful cabins. The staff here are welcoming friendly and go above and beyond expectations of good service. The pool and the hot springs are a great asset to this hotel and we also enjoyed the food in the restaurant. The owners of the hotel are great hosts noticing that we were enjoying the pool suggested that we should go to la fortunate waterfall... They even drove us there themselves. After our stay at in arenal we were going on to tortugero the hotel was concerned for our safety in getting public transport and the owners offered to drive us to the port to catch the boat (4 hour drive away) for a very reasonable price. Overall we were very impressed with the location our cabin and the service and would recommend anyone visiting arenal to stay.

  • Stayed September 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Meelee123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stockholm, Sweden
Level Contributor
3 reviews
Reviewed 25 October 2013 via mobile

Visited this cute hideaway during low season for two nights. It is personal and we were welcomed by great service and sweet attention. The room was rustic and simple, but the view of vulcano Arenal from the door step was magnific. Unfortunately the hotel restaurant was closed for lunch and dinner, which we had not been informed of. However, staff was helpful in organizing for delivery service of food. Breakfast had all we could ask for and staff went out of their way in helping us with excursions and other transport arrangements. Nice garden with pool, hot springs and great view.

Stayed October 2013
Helpful?
Thank CeciliaGruvberg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Kokoro Arenal

Property: Hotel Kokoro Arenal
Address: 500m oeste de la Quebrada la Palma | 7km Northwest, Arenal Volcano National Park, La Fortuna de San Carlos 4000, Costa Rica
Phone Number:
Region: Costa Rica > Province of Alajuela > Arenal Volcano National Park > La Fortuna de San Carlos
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Top resorts Hotel in La Fortuna de San Carlos
#16 Family Hotel in La Fortuna de San Carlos
#24 Romantic Hotel in La Fortuna de San Carlos
Price Range (Based on Average Rates): £
Hotel Class:3.5 star — Hotel Kokoro Arenal 3.5*
Number of rooms: 28
Official Description (provided by the hotel):
Surrounded by lush tropical rainforest of the northern hills of Costa Rica, Hotel Kokoro Arenal is the perfect hideaway retreat blessed with untouched flora and fauna and a panoramic setting overlooking the majestic volcano of Arenal. At Kokoro Arenal, each of our carefully designed eco-villas offers a stay in a cozy family oriented style, with charm, and a service approach prepared in a joyful, attentive, and sustainable way. The lodging grounds also invite you to dip into the hill-top swimming pool, tropical hut with hammock, and explore our tucked away rainforest trails. With our Kokoro ‘heartfelt’ ways, we aim to revitalize your senses and share with you a vibrant experience in the Costa Rican tropics. ... more   less 
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Also Known As:
Kokoro Arenal Hotel La Fortuna De San Carlos
Resort Kokoro Arenal
Hotel Kokoro Arenal Costa Rica/La Fortuna De San Carlos

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