I will start by saying that while I do appreciate the finer things in life, I am not a snob if I come across that way. This place is not what it's advertised to be, and maybe if you only sleep and eat there it's ok, but not what we were expecting AT ALL!!! The place is in need to some TLC.
We arrived late one night and were led to our casona, only to find that the latches on the windows had come off and the windows couldn't close... which would've been fine if there was a safe in the room (I had read that there had recently been some theft at Kokoro so we were concerned about our important belongings). While some may say that you shouldn't bring expensive things on vacation, when it comes to my camera and passport and cash... well.... Also, the room was in DIRE need of updating. It smells horribly of must, and then when looking aorund, I saw that the wood that was used to build it and decoration was covered in white mold. NOT OK. The shower doors fell apart and on me in the shower. NOT OK. 3 strikes in the first hour.
The next day we asked for another room and were upgraded to a cabina (at our expense), which would've been awesome if I didn't hear every move that the people in the next cabina made. It was a family with young children and I was traveling with my boyfriend. Not great, but better than before. Still, we weren't able to get a good night's sleep here because we were awoken by our neighbors.
Hot springs? No. Try a murky yellow opaque pool that is questionable to go in. The other pools were left empty. They pump it every day, but still... I would like to see my feet, or at least my hands. We went in the first night because we were so beat but upon looking at it the next day, we decided to go to Tabacon which cost us a pretty penny. Whatever made the pool yellow and murky also stained our bathing suits.
Hiking trails? Nope, try one trail that just goes alongside the main drive.
The only saving grace was breakfast every morning. It was fresh and typical tico fare: gallo pinto (rice and black beans), scrambled eggs, fresh fruit (YUM) and veggies. I'm gluten intolerant so I didn't try the pancakes but I was very happy with breakfast and there are a ton of birds that like to hand near the pavilion. Unfortunately they only serve breakfast, and don't tell you that if you order food to be delivered, you also have to pay for the cab driver to deliver it (which was like an additional $10).
Also, Natalie at the front desk was super kinda and helpful and understanding.
- Official Description (provided by the hotel):
- Surrounded by lush tropical rainforest of the northern hills of Costa Rica, Hotel Kokoro Arenal is the perfect hideaway retreat blessed with untouched flora and fauna and a panoramic setting overlooking the majestic volcano of Arenal. At Kokoro Arenal, each of our carefully designed eco-villas offers a stay in a cozy family oriented style, with charm, and a service approach prepared in a joyful, attentive, and sustainable way. The lodging grounds also invite you to dip into the hill-top swimming pool, tropical hut with hammock, and explore our tucked away rainforest trails. With our Kokoro ‘heartfelt’ ways, we aim to revitalize your senses and share with you a vibrant experience in the Costa Rican tropics. ... more less
- Reservation Options:
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- Also Known As:
- Kokoro Arenal Hotel La Fortuna De San Carlos
- Resort Kokoro Arenal
- Hotel Kokoro Arenal Costa Rica/La Fortuna De San Carlos