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“wonderful place”

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Hotel Kokoro Arenal
Certificate of Excellence
Reviewed 9 May 2014

Had a wonderful time at Kokoro. An amazing view right from our room. Very well maintained grounds...but most of all, a great staff... I cannot thank the staff enough. I forgot my brand new Macbook behind and did not realize it until 4 days later. The staff had found it and tried to get in touch with me right away. Once I realized where I had left it and got in touch with them...they then arranged for my computer to be delivered to my next hotel. Amazing service !! thank you, thank you!

  • Stayed: April 2014, travelled with family
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Thank Blachikoko
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ichamomdad, Public Relations Manager at Hotel Kokoro Arenal, responded to this reviewResponded 24 May 2014

Dear Elsy33,
Thank you so much for taking your time and sharing your recent experience on TripAdvisor to everyone. We are more than happy that you can get your laptop back. We appreciate your kind words for our staff. We are extremely lucky to have a team that sincerely cares about our guests and their experiences. We are delighted to learn that you thoroughly enjoyed your stay with Hotel Kokoro Arenal and hope can welcome you and your family back again in the future.


Warmest regards,


Kokoro Team

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253 - 259 of 725 reviews

Reviewed 20 April 2014

We found this place on Trip Advisor and, truthfully, the reviews did not give it the credit this place deserves. The grounds are pretty vast and adorned with all the tropical beautiful foliage you would expect to see around Arenal, but this place has amazing trees and flowers that seem pretty unique to this area. These folks maintain this area in a remarkable way, and it's almost a self-imposed meditation sitting outside your cottage looking at the often-cloud covered volcano and taking in the sights, sounds and smells of this terrific place. And, while Kokoro is defined as a "hotel," it is much different than a typical hotel. The "hotel" rooms are free-standing cottages, some connected to one or two others, but you sure don't feel like you're in a hotel. We did not use the pool, but it appeared to be very clean and well maintained (like the entire place). It felt more "resort-like" than "hotel-like" to us. We enjoyed the on site natural hot springs. The open-air lobby / welcoming center was very comfortable with four of five seating areas, couches, tables and chairs. One evening we (two married couples, mid to late forties) spent a couple hours hanging out together in that "lobby" space, playing cards and having a few of our own home-made drinks, and there were two other small groups like ours hanging around in there doing the same thing, and there was plenty of room for all. The staff was exceptionally friendly, professional, and responsive. If you are going to spend some time in the Arenal / La Fortuna area, you cannot go wrong with this place, which, by the way, was also among the least expensive of the places we looked at before booking.

  • Stayed: February 2014, travelled with friends
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Thank Dgmel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ichamomdad, Guest Relations Manager at Hotel Kokoro Arenal, responded to this reviewResponded 22 April 2014

Dear Dgmel,


Thank you for choosing Arenal Kokoro and sharing your wonderful experience.We are thrilled to read you were impressed with so many different facets of your stay, especially our beautiful ground.

Once again, we truly appreciate your kind compliments and reconition of our efforts and hope you will give us another opportunity to welcome you back in the future.



Warmest regrads,



Kokoro Team

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Reviewed 10 April 2014

He visited La Fortuna on our honeymoon and stayed at Hotel Kokoro Arenal. We weren't looking for luxury, just someplace simple, clean, quiet, and friendly to stay and our trip agent found the perfect spot. We can't say enough about the staff. We especially appreciated their restaurant recommendations which helped us find some of the best food of our whole trip!!! We highly recommend Hotel Kokoro Arenal. And the grounds and drive in were absolutely beautiful too :)

  • Stayed: February 2014, travelled as a couple
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Thank Angela R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ichamomdad, Guest Relations Manager at Hotel Kokoro Arenal, responded to this reviewResponded 13 April 2014

Dear Angela M,

Great appreciation to your great review on us. It is uplifting to know that you had a wonderful stay with us and loved the service at Kokoro Arenal and enjoyed the food in the restaurant which we recommended. It is definitely a huge encouragement for us to keep providing the genuine and attentive service to all our precious guests. I will definitely share your lovely comments with our staff, I am sure it is going to make their day.

Thank you again for this excellent review, and we sincerely look forward to seeing you again soon in the near future.



Warmest regards,




Kokoro Team

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Reviewed 9 April 2014

This place is great! Service and staff were all very friendly. Great location if you are looking to visit the Arenal Hot Springs. Definitely coming back next time I am looking to stay in Arenal! They had great lunch and their view of the volcano from the pool was spectacular

  • Stayed: March 2014
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Thank Max123450
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ichamomdad, Guest Relations Manager at Hotel Kokoro Arenal, responded to this reviewResponded 13 April 2014

Dear Max123450,

Thank you for your kind words and compliments of Hotel Kokoro Arenal. It is a pleasure to hear that you were able to enjoy your stay with us, especially the volcano view from swimming pool. We look forward to welcoming you back for another memorable experience in the near future.



Warmest regards,




Kokoro Team

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Reviewed 4 April 2014

This place has an exceptional potential far from being reached. It is ideally located, and has a great swimming-pool. But as soon as we deal with the services offered, it's different. Don't go to the restaurant: the food is really bad --> chicken was cold, fish was kind of frozen,....
Concerning the rooms, we stayed three days in this place but only had toilets one day. Our toilets were broken and when we signaled it to the reception, they ensured us they will deal with that during the day. Obviously when back from our day, toilets were not fixed and the hotel didn't seem to care about this problem. When we asked them to change our room, we were told that a group had just arrived and that they could not get us another one, but with a really condescending tone.
So to be honest, if you want to find a nice place, just go away from Kokoro!!!

  • Stayed: March 2014, travelled with family
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4  Thank pmargaux
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ichamomdad, Gerente at Hotel Kokoro Arenal, responded to this reviewResponded 5 April 2014

Dear guest,

We thank you sincerely for taking the moment to share with us your experience and your frustrations. We regret that you and your family were not able to fully enjoy our property and encounter the problems with plumbing during your stay with us.

I do wish you to consider the factors from a management side and perhaps that would help to understand the context of the difficulties.

We want to assure you from the management side, that our team did look and inspect the inconveniences during your stay, and we were prompt in trying to resolve the situation as fast as possible, Indeed one of the pumbling features did have a problem during your stay, but not to say the least we worked incessantly during 2 days to find the best solution. Unfortunately the water pump had a mayor failure during your stay that could not be resolved by a mere replacement of a pipe or toilets. and we were not bale to resolve it first day, but we managed to get the water supply did run through again but with a lower pressure sufficient for shower and faucets. We had to personally find the replacement water pipe from san jose (may i mention it is a three hours drive, and the delivery is dependent on the next day 5 hour delivery time )

Being that we are located in a remote location, and the issues occurred in a remote location, it is is also difficult to find the right type of resources, but nonetheless, we made all the efforts possible to fix the problem as quick as possible.

Not to say the least even when we received the comments during the second day, i had informed my front office staff, that we are the best solution possible, and unfortunately we were not able to accommodate your other family into a separate bedroom, due to our full occupancy. We nonetheless we are happy to reimburse and help you book in our neighboring hotel, if the guest felt more comfortable.

But as the manager, we reviewed the situation and adamantly looked into finding the solution and were able to reapply the pressure and replace the water pump successfully at 830 pm for that sector of the rooms. But unfortunately your frustrations have also been expressed with our reception team, that of which I informed her to keep as patient and courteous as possible. By no means was her tone condescending and she understands your frustration. Even in the most harsh complaints my receptionist are trained to keep a courteous manner and respectful to our guests. Our guests are our guests and we appreciate the moment to share the vacation with us.

But i would only ask in a form of consideration, that our efficiency is also based on our local standards in a remote forest destination, and our resources and manpower are based on what is within our reach. We have conducted the maintenance issues in a quick and timely manner, but the issue is far greater than an immediate repair, and we apologize once again for these shortcomings during your stay which was an abnormal maintenance problem.

We appreciate you taking the time to share with us your feedback, and please take this note as our sincere regret. We strive to make the best effort in our team, and we strive daily to improve our practices and our standards.

The team at Kokoro Arenal, are proud to offer a safe and forest experience at the destination Volvano Arenal, and we do wish for the opportunity to share with you a truly authentic Costa rican hospitality, with an edge for rustic, sustainable, and earthly hospitality experience.

kokoro team

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Reviewed 31 March 2014

Small quaint hotel,with good customer service, nice rooms and surroundings. Worth a look.
They will help with local attractions and taxis. Good location if you want a hot spring. will stop back on our next trip.

Stayed: January 2014, travelled as a couple
Thank calfun
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ichamomdad, Public Relations Manager at Hotel Kokoro Arenal, responded to this reviewResponded 3 April 2014

Dear Calfun,

It is our pleasure o have you as our guest. and we thank you for sharing your great review here on TripAdvisor. We are look forward to welcoming you back in the near future.

Warmest regards,


Kokoro Team

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Reviewed 26 March 2014

We brought a friend from out of town to stay here and it was very average compared with other places we've stayed in Arenal. The staff insisted on charging us an extra $20+ taxes for a third person even though the little cabin was equipped with an extra bed. The woman at the front desk then proceeded to overcharge us by another $20 which I luckily caught before we checked out and was issued a refund. For the price, the breakfast was really not very good and the hot springs were just three small pools of different temperatures.

The grounds were well kept and very lush, but for there are plenty of other nicer places to stay in Arenal for the money. They have no dining facilities for lunch or dinner and its probably for the best considering how so-so the breakfast was. It is a bit of a drive to La Fortuna as well but has a great view of the volcano... as does pretty much every single property around Arenal.

Room Tip: stay in an eco-cabin
  • Stayed: March 2014, travelled with friends
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1  Thank BenLb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ichamomdad, Public Relations Manager at Hotel Kokoro Arenal, responded to this reviewResponded 3 April 2014

Dear BenLb,

I would like to begin my reply by thanking you for sharing your feedback about your experience at Arenal Kokoro. I am pleased to learn that you highlighted the grounds in our property.

On the other hand, we are sincerely apologize for all of the inconvenienceand you had and the wrong charge of your credit card. Arenal Kokoro is always seeking the way to enhance upon our existing standards and amenities. we are currently in the process of making upgrates to the hotel which will improve the overall experience when visiting Arenal Kokoro. We appreciate your comments and hope you may see the improvements we have made on your next stay with us. We are looking forward to serving you again.



Warmest regards,



Arenal Kokoro Team

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Additional Information about Hotel Kokoro Arenal

Address: 500m oeste de la Quebrada la Palma | 7km Northwest, Arenal Volcano National Park, La Fortuna de San Carlos 4000, Costa Rica
Phone Number:
Region: Costa Rica > Province of Alajuela > Arenal Volcano National Park > La Fortuna de San Carlos
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#5 Top resorts Hotel in La Fortuna de San Carlos
#16 Family Hotel in La Fortuna de San Carlos
#24 Romantic Hotel in La Fortuna de San Carlos
Price Range: £61 - £109 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hotel Kokoro Arenal 3.5*
Number of rooms: 28
Official Description (provided by the hotel):
Surrounded by lush tropical rainforest of the northern hills of Costa Rica, Hotel Kokoro Arenal is the perfect hideaway retreat blessed with untouched flora and fauna and a panoramic setting overlooking the majestic volcano of Arenal. At Kokoro Arenal, each of our carefully designed eco-villas offers a stay in a cozy family oriented style, with charm, and a service approach prepared in a joyful, attentive, and sustainable way. The lodging grounds also invite you to dip into the hill-top swimming pool, tropical hut with hammock, and explore our tucked away rainforest trails. With our Kokoro ‘heartfelt’ ways, we aim to revitalize your senses and share with you a vibrant experience in the Costa Rican tropics. ... more   less 
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Also Known As:
Kokoro Arenal Hotel La Fortuna De San Carlos
Resort Kokoro Arenal
Hotel Kokoro Arenal Costa Rica/La Fortuna De San Carlos

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