I have to admit, we were pretty nervous as our taxi pulled into this hotel. It's on a gravel road out of town, surrounded by farms! However, we were pleasantly surprised as we walked into the complex of bungalows--so serene and quiet, with an A+ volcano view!
The groundskeeper was exceptional--worked all day tending the many exotic plants and flowers, and went out of his way to show us interesting wildlife (alligators, tiny frogs, sloths, Jesus Christ lizards!).
In addition, I really appreciated the way the staff handled an issue we had. We had booked a rafting trip one day, and the company never showed up! Through many phone calls, Luis and his staff tracked down the right people and sent us on our way rafting. They really went the extra mile to make sure we got the service we had paid for (and we hadn't even booked this excursion through the hotel!).
A few items to be aware of:
First, the HSIA was not working during our 3 night stay. (the SuperMega in town has free Wifi that we utilized instead!)
Second, the rooms are very simple, with no phone or TV. This was not an issue for us (who wants to watch TV when there is a giant volcano you can watch from your bed??), but definitely something to take into consideration.
Finally, the credit card machine was down during checkout. Luckily, we had enough cash on hand to scrounge up our balance.
Bottom line: come here for the gorgeous nature and friendly staff--not for the technology!!
- Also Known As:
- Gran Arenal Hotel
- Hotel Gran Arenal Costa Rica/La Fortuna De San Carlos