Myself and my friend stayed here in February. It was a nice hotel with comfy beds and gorgeous gardens and all rooms over look the volcano. That said, the service and the management (or complete lack of I should say!) was shocking. We asked for flights to be booked which they did as we were walking out the entrance to go on a hike to Rio Celeste, flights for the following morning to Tambor. Well we get to the aiport the next morning and THERE IS NO FLIGHT! They had booked the morning flight the day before...AFTER the flight had gone, and after we had gone to Rio Celeste. How can you even do that! Plus they charged my credit card! We waited at the empty airport for 3 hours until someone from the hotel came back to get us. They got us on a later flight, but tried to charge us extra for the cab back to the hotel from the Airport!!!! I was shocked. Then we got to hotel and they allowed us to stay in the master suite room while we waited for our flight later that day. Becuase they said the airline admitted to making the mistake in the booking, they then tried to charge us an hourly late check out fee from the master suite room!!! It was diabolicle how we were treated. The owner/manager refused to even talk to us, and this poor guy, a gorgeous young man, was left to try to sort it out, saying they threatened to take it out of his salary if we didn't pay the extra for the late check out and the taxis. I will NEVER go back to this place again. I can not understand how there is no one there who knows anything about running a hotel and they are far from lower end! I however enjoyed Arenal very much so tried to erase these memories from my mind! UGH!
- Official Description (provided by the hotel):
- Home away from Home. ... more less
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- Also Known As:
- Mountain Paradise Hotel
- Hotel Mountain Paradise Costa Rica/La Fortuna De San Carlos