This is a very pretty place with nicely furnished rooms including mountain spring showers in the suite bathrooms. A good start but we ran into too many problems to recommend this hotel to others. We found the service was inadequate-during our stay we encountered only ill-trained personnel on site. For example, we wanted to visit the hot springs at Tabacon, so the person in charge told us to arrive at 11 AM for a ride there. We arrived promptly, announced our presence, and were left waiting for a half hour. On the return from the springs we called and were told to be ready by 3 PM. We were picked up at 3:30. We ran into a number of smaller problems from the unavailability of menu items at breakfast to inadequate lighting in the rooms.
These small annoyances could be overlooked but we felt that the staff was reduced due to the post-holiday decline in customers but a truly good hotel maintains levels of service regardless of traffic.
One final note on the rooms. Light sleepers be warned! You can hear anything above a whisper from the adjoining suite. We were able to hear complete conversations and more from our neighbors.
- Official Description (provided by the hotel):
- Home away from Home. ... more less
- Reservation Options:
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- Also Known As:
- Mountain Paradise Hotel
- Hotel Mountain Paradise Costa Rica/La Fortuna De San Carlos