My boyfriend and I stayed here for three nights in June. The rooms are gorgeous, and I loved the waterfall shower. It was super hot and hit the tops of my shoulders perfectly. I was visited by a lizard or two, but remember friends, we are in the rainforest area! As far as bugs go....there were a few little ants in the bathroom, a couple of spiders, and one giant cockroach. I think this has more to do with the sliding french doors than the staff. The housekeepers left things immaculate, even folding the clothes I left on the floor and placing them on the trunk near the bed. We had a premium suite, and the jacuzzi pictured on the website looked a lot nicer than the one in our room. It was basically a one person, (or two small person, or two regular people who really like each other) spa type bath tub on your balcony area. The water is very hot, though, and was nice after long, busy days. The beds were very firm, which was not to my liking...but then again I am a bed snob and sleep on a tempurpedic at home :) Sheets and bedding were nice - fresh, white and warm. The flat screen tv had lots of channels in both Spanish and English (not a biggie for me, but boyfriend loved it as we don't have cable at home!)
The website boasted the use of laptops for guests in suites....well, when I arrived I was told there was a computer to use in the lobby. I had to ask for the laptop that was advertised on the site before it was offered to me, even though the receptionist saw me wait to use the lobby computer and leave after 20 minutes or so more than twice. I tried to use the laptop in my room, finally got on to email back home after three calls to the front desk for the correct password, and then it died mid-email. Not the end of the world, but an annoyance non the less. The website also offered a free shuttle into town. When we got there we discovered that it was four times a day, the first at 10:30 and the last at 4:30. The website was misleading....It was a 8 to 10 dollar cab ride into town. Again, not the end of the world, but if the free shuttle is on a schedule, they should say so on the website.
We were offered many tours when we first arrived...one of them was to see the lava flow if we ate dinner at the hotel. However, dinner at the hotel ranged from 15 dollars for pasta with tomato sauce and averaged around 25to 30 dollars an entree. You can book a tour to see the lava flow for 10 dollars down town....we were going to eat dinner at the restaraunt the first night any way since we were so tired. We ended up with a nice seafood dinner for two that included a bottle of wine. It was delicious and the service was superb. The head waiter tried to persuade us to order otherwise, saying it was small. We could barely finish it...and for $60 including service and tax and a bottle of wine, a fair deal for a resort.
The pool was great...clean, warm...not too busy. Drinks at the bar were around 8 to $10 each and I felt a wee overpriced...after the first night I got a bottle of rum in town and juice...asked the restaurant for ice nightly. I don't know why they don't have an ice machine and ice buckets in the rooms....
The general staff was very friendly and helpful, and like I said earlier housekeeping did a great job of tidying up. They even made towel animals on the bed:) I also spotted several birds, including a toucan, hummingbirds, robins, and some other birds I cannot name on the property.
We LOVED the breakfast. The juice was yummy, the banana bread and cakes were great, the fruit was fresh, coffe strong, and the omelet station was super. The hot entrees were good as well....a mix of typical tico foods and american. Again, restaruant service was great.
I would suggest having a car if you are going to stay here. We didn't, and spent less on taxis than we would have to rent a car, but for convenience, it would have been great.
BIG WARNING - I wouldn't book any tours at the hotel. They wanted $45 for a volcano hike that I booked downtown for $25 (and it was great!) and $60 for a safari float that we got for $45 down town. The sodas downtown were awesome, too.
All in all, I would stay again...the rooms were clean, comfy, spacious and clean, and the pool and breakfast was great. We booked on expedia and got a great rate....I don't think I would have paid the $120 that the hotel website advertises, though.
- Official Description (provided by the hotel):
- Home away from Home. ... more less
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- Also Known As:
- Mountain Paradise Hotel
- Hotel Mountain Paradise Costa Rica/La Fortuna De San Carlos