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“Average and bleh”

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Casa Luna Hotel & Spa
Certificate of Excellence
San Francisco, California
Level Contributor
55 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
“Average and bleh”
Reviewed 13 January 2014

GROUP SIZE
we are a young couple in our early 30's

TRAVEL STYLE:
Flashpacker with occasional splurge.

TRIP ITINERARY:
2 nights 3 days

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Hotel Review
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Monteverde to hotel:
We opted to take the taxi boat taxi combo. Took us about 3 hours from start to finish.

Welcome/Check-In:
We arrived in the late in the afternoon. Check in was simple enough although the receptionist was not as informative on tours and transportation information.

Room Cleanliness:
Room clean and simple.

Room amenities:
Two full-sized bed and free wi-fi. In-room safe. Small CRT TV. Small fridge.

Bathroom Cleanliness:
Clean bathroom WITH A SEPARATE SHOWER and separate toilet which is important to us.

Location:
This hotel is located at the base of Arenal volcano. A 20 minute walk or a 5 minute drive to downtown area which is the main towns where the restos and shops are. It is located further away from downtown - not adviceable to walk at night as there are no light posts.

Staff:
The staff at this hotel was friendly but lacking in customer service.
Bar staff unattentive and was not prepared and lacked knowledge to make drinks for guests.


BREAKFAST:
Had breakfast all of the days. Was decent. Had the tipico buffet breakfast.

LUNCH:
No experiences here.

DINNER:
No experiences here.

POOL:
Midsized outdoor pool.

OVERALL REVIEW
Wouldnt stay here again. The whole place is just mediocre - service was nothing to write home about - except maybe the natural view of the volcano but you can enjoy that from elsewhere that is much better equipped to serve guests.

  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank jet2dresq
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paul V, Gerente at Casa Luna Hotel & Spa, responded to this review, 18 January 2014
Dear Guest;
We appreciate your comment, we work everyday to get better sometimes things do not show up as we plan but comments like this make us be always aware and check what we have to improve. The word mediocre is quite hard for us, if you can check most of our comments are pretty good but we respect your opinion and we will take this as important feedback comment.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (287)
Date | Rating
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English first
London, United Kingdom
Level Contributor
23 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 13 January 2014

Beautifully laid out lodge. Nice, comfortable rooms - why do Costa Rican hotels have two beds in each room? It would have been better to have had a little table and chairs or even a chest of drawers. Clean and with a lovely bathroom. Coffee machine a bonus.
Fabulous balcony with view of Arenal when the clouds parted. Lots of wildlife in the well kept grounds - a multitude of birds and butterflies. Pool looked inviting, but we didn't venture in - prefering the local hot river instead! We walked the little trail at the back of the grounds (take mossie repellent) which was interesting enough, but only took 10 minutes.
Breakfast was tastey, with good variety including fresh fruit, a cooked option and usual toast... The restaurant in the evening was VERY hit and miss. Overpriced for certain, but one or two dishes were very good; whilst others were disastrous. Never managed to get a drink with the meal, always arrived as we were finishing. Over all the staff were very friendly, the rooms well tended and it was a peaceful and calm experience after a hideous trip up the foggy, rainy, winding road from San Jose. Do not go the route through San Ramon, no matter what your sat nav says!

Room Tip: upper floor with a balcony
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  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank beeorchidgirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paul V, Gerente at Casa Luna Hotel & Spa, responded to this review, 18 January 2014
Dear Guest;
Thanks for your comment, feedback is always welcome. We are hapy that you enjoyed the nature around, that is what we want to promote, also is very important costumer service and our food quality; we work everyday to get better and to have more facilities for our clients. Just an advise, the road thru San Ramon is the best to get to San Jose or Manuel Antonio; the other one could be worts and more traffic (Heavy) around it.
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London, United Kingdom
1 review
Reviewed 8 January 2014

We arrived at the Casa Luna Hotel and Spa after scary ride through heavy fog on windy roads (note to self only repeat this journey in the day)
The staff were very helpful on arrival.
The room was fine, but basic and had a slight damp/musty smell. The lack of an actual wardrobe was also an issue for us.
The only other issue was the sheets which had an unidentifiable stain on them.

The food in the restaurant was good, but i have to say the breakfasts were not great. we ended up going into town to a place called My Coffee , which was a definite improvement.

The trip we organised through the hotel to the volcano and the thermal pools was good.

Highlights of this hotel were definitely the view-once the cloud lifted and the spa. The massages were brilliant. Oh and the grounds are great too.

  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Tamster1804
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brussels, Belgium
Level Contributor
48 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed 4 January 2014

La luna is an excellent hotel lodge, calm and comfortable, having very good views of the Arenal Vulcano. The rooms are clean and the restaurant is good and attended by friendly people. The quality of food is also good. Breakfast buffet with all fruits, omelettes and "gallo pinto" (rice and black beans)

Room Tip: The best ones are facing the Vulcano. It is a question of chance to have a clear day, with tyhe moun...
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  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank lopezia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Peacehaven
Level Contributor
12 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 31 December 2013

A beautiful peaceful hotel, with fantastic views of the volcano. Wish we could have stayed longer.
The rooms were clean and comfortable, with two huge beds, and a lovely bathroom with plenty of hot water.
The rooms are all set in beautiful gardens, teeming with birds and insects, with a lovely pool, which we mostly had to ourselves. Many of the rooms seemed to have little streams around them which were alive with tadpoles and little frogs. There is a walk around the gardens which takes you to a wild area by the river.
We went on a guided tour onto the flanks of the volcano, but were a little disappointed by the tour - it would be nice to go to an information centre and find out more, but there didn't seem to be anything around, and the hotel was a little too far to go to a town centre.
In the evening we were introduced to the Guaro Sour cocktail, which was very nice, have not been able to reproduce it at home, sadly.
On our last morning, I drew open the curtains to see a perfect cloudless view of the volcano, something which we had been told would probably not happen, so I was the madwoman running around the garden in her nightie with a camera at 6.00 am!
We asked the staff about any nearby attractions, and the receptionist recommended a tour or the nearby chocolate farm, about half a kilometre from the hotel. We were glad we went! We had a tour of the whole process, and ended up blending and drinking our own chocolate drinks. It was a hands-on experience from start to finish, and we enjoyed it very much.
At the hotel, the breakfasts were good, as were the evening meals. The staff were friendly and helpful, and happy to chat.

  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank mazzamay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paul V, Gerente at Casa Luna Hotel & Spa, responded to this review, 18 January 2014
Dear Guest;

Thanks a lot for your comment that is want we want to offer to our clients; the nature around our property, with the trail, the small creeks and the garden we make a combination to have birds, butterflies, lizards, fish and bugs around. We look forward to see you back at Casa Luna Hotel & Spa.
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Torreon, Mexico
Level Contributor
24 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 30 December 2013 via mobile

Very nice and clean, beautiful gardens and excelent service. You always have an amazing sight from
The restaurant to the volcano. It's a bit far from town but still worth it. The restaurant serves nice food. You will see many birds in the gardens including hummingbirds.

Stayed December 2013, travelled as a couple
Helpful?
Thank AGH1982
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Los Angeles, California
1 review
Reviewed 23 December 2013

Very nice room. Liked the balcony with a view of the volcano. Enjoyed watching the horses on the adjoining property. Nice pool. Very nice staff, especially at the front desk. So helpful. The trail that was on the property was cool, lots of plants, flowers, and birds. The river was pretty full too. If they had a shuttle into town that would have been awesome! Taking a taxi got a little costly.

  • Stayed December 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank Rose M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paul V, Gerente at Casa Luna Hotel & Spa, responded to this review, 18 January 2014
Dear Guest;

Thanks for your comment, we are happy to know that you enjoyed your stay with us and also be part of your Costa Rica experience.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Casa Luna Hotel & Spa

Property: Casa Luna Hotel & Spa
Address: La Fortuna Waterfall // Catarata Rio Fortuna | 1 km south and 1.6 km west from La Fortuna Church., Arenal Volcano National Park, La Fortuna de San Carlos 4417-53, Costa Rica
Phone Number:
Region: Costa Rica > Province of Alajuela > Arenal Volcano National Park > La Fortuna de San Carlos
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
#7 Spa Hotel in La Fortuna de San Carlos
#10 Romantic Hotel in La Fortuna de San Carlos
#11 Family Hotel in La Fortuna de San Carlos
Price Range (Based on Average Rates): £
Hotel Class:3.5 star — Casa Luna Hotel & Spa 3.5*
Number of rooms: 36
Official Description (provided by the hotel):
Casa Luna Hotel & Spa is close to the Arenal Volcano and La Fortuna Waterfall, surrounded by the Cerro Chato Hill and Cerro los Perdidos mountain. Giving us an outstanding peace and harmony. Our distinctive "touch" is provided by the architectural harmony around the hotel. This colonial and rustic architecture has been reached with the delicious combination between wood, metal, color and wall texture, complemented with beautiful accessories. We offer personalized service beyond excellence to exceed your expectations. ... more   less 
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Also Known As:
Casa Luna Hotel La Fortuna De San Carlos
Casa Luna Hotel And Spa
Casa Luna Hotel & Spa Costa Rica/La Fortuna De San Carlos

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