This was the nicest hotel we have ever stayed in. The rooms are amazing. We stayed in the upgraded suite to get a non-obstructive view of the volcano and it was definitely worth it. Let me begin, I would definitely stay there again, however, I wish things would have been slightly better with the service. They went above and beyond and gave us a really delicious cake for our 5th year wedding anniversary and the room was great. The cons were that our room wasn't ready when we arrived, so we told them we would wait at the pool, which was no big deal. They said it would be ready by 2:00, at 2:20 we went up there and they said the room was ready...so they didn't come get us. We were going on a hike at 3:00, so we just didn't have much time to get ready. Then, when we went down, they scheduled us for the wrong date of our hike, so we missed it! They did send champagne and fruit to the room for the error, but you only have so much time there. It just wasn't as seamless as I would expect from such a nice place. They just need to focus on the details a little bit more. With that said, I would absolutely recommend this place and stay there again. I would just double check the reservations more firmly to make sure they didn't make any mistakes on the day trips and transportation.
- Official Description (provided by the hotel):
- Arenal Nayara Hotel Spa & Gardens is a five star luxury boutique hotel that is widely recognized for providing premium luxury amenities and ultra-personalized service at surprisingly affordable rates. Located on the outskirts of the amazing Arenal Volcano, Arenal Nayara is an oasis of tranquility, where guests can experience a profound and organic immersion with nature, while living in luxury at the same time. Surrounded by lush tropical rainforest, each one of our 50 spacious casitas (bungalows) provide an exclusive, ultra-luxurious retreat. Each expansive casita (ranging from 855 to 1905 square feet) includes a secluded garden with an outdoor shower and a beautiful terrace overlooking the volcano with a private, intimate Jacuzzi for two. ... more less
- Reservation Options:
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- Also Known As:
- Arenal Nayara Hotel And Gardens
- Arenal Nayara Hotel Gardens
- Nayara Resort Spa & Gardens Costa Rica/La Fortuna De San Carlos