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“Small hotel on the volcano”
Review of Altura Hotel

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Altura Hotel
Certificate of Excellence
Jacksonville, Florida
Level 6 Contributor
107 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
“Small hotel on the volcano”
Reviewed 28 May 2014

Excellent small hotel on a volcano, very private, next to a dairy farm and with an outstanding view of the valley and the mountains. This hotel is a labor of love for a CR physician and his family. Art everywhere, wonderful appointments and room design and beautiful location and large and friendly gardens. The rooms (I think there are five rooms and a cottage) are large and comfortable and the staff are very friendly and attentive. It's only a few miles from the Poas Volcano National Park. I'd certainly stay there again. A little advice: it's way up the mountain (ca. 6000') and you'll need a jacket or sweater at night; a car is a good idea as there is nothing in the area except a few (good) but isolated restaurants, and the volcano is a few miles away.We arrived by taxi but the staff made sure we got wherever we needed to go.

Room Tip: All rooms are good, but the second floor gives the best view. The cottage should be great if there a...
See more room tips
  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank Bo S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fiji2076, Public Relations Manager at Altura Hotel, responded to this review, 18 June 2014
Dear customer,

Altura Hotel thanks you truly for such a great description of your experience with us,
we thrive to offer our customers the best service possible through personalized attention . And such remarks as yours regarding our facilities, staff and sorroundings encourage us to keep trying our best to make your trip memorable, and hopefully encouraging you to enjoy our country during your visit.

Looking forward to have you with us again,

Best regards
Alejandro Esquivel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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237 reviews from our community

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Traveller tips help you choose the right room.   Room tips (37)
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English first
Los Angeles, California
Level 2 Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 26 April 2014

This place was awesome. The surroundings were beautiful, with a hidden patio over an expansive view where you can drink a glass of wine (which they sell by the bottle at the hotel) while watching the sunset.

The rooms are beautiful, clean, and elegant and the staff is friendly and warm.

The included breakfast and dining room were perfect as well.

If you are going to Poas, stay here!

  • Stayed April 2014, travelled as a couple
    • Value
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    • Sleep Quality
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Helpful?
Thank mstanwyck
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fiji2076, Public Relations Manager at Altura Hotel, responded to this review, 6 May 2014
Dear customer,

Altura Hotel truly thanks your description of your experience with us, and feels encouraged by it to keep trying our best.

We Look forward to be able to serve you again,

Best regards
Alejandro Esquivel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Comox, Canada
Level 3 Contributor
16 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 11 April 2014

We - myself, my husband and my 2.5yr old daughter had been travelling for 5 weeks throughout Costa Rica and this was the last place we stayed for two nights before leaving. It is close enough to San Jose to leave the morning of travel and drive 45 min to San Jose airport which already is a major convenience if you are wanting to avoid staying in the city (we did stay in Alajuela on our way in for a night but wanted to avoid urban environment as much as possible).

The whole staff including Ramiro, an incredibly friendly architect who manages the property and is part of the design team for Altura, son muy amable! We returned our rental car in San Jose near the airport and only then realized we'd forgotten our important backpack carry-on -- phoned Ramiro and he drove it down promptly without hesitation - amazing service!! It was in our hands in San Jose airport within the hour - what a gentleman and so kind. We paid for gas and for his time though he didn't ask for that, we insisted. He refused my offer to buy him an espresso at the chic airport Lavazza coffee shop where he came to meet us but did give our daughter a hug and a huge smile. THANK YOU :)

My daughter enjoyed EVERY aspect of the property including: the cat Lulu (adorable), the donkey and her baby, the dog Antonietta (fluffy sheep dog who is so cuddly and friendly), the swing, the tree house, the toadstools, the benches, the massive expanse of wandering gardens/lawn, the cows nearby, the little mini garden house she could go in and out of - all of it. We enjoyed the hammocks and all the seating outside in order to watch our daughter and relax at the end of a huge trip. Loved the outside fire when it got cold in the evening with our cocktail which we mixed in our fantastically cool, slick, modern room.

Very close to Poas Nationcal Parque - we walked around there and waited about 30min at the peak for the fog/mist to clear before seeing the beautiful active crater.

The sleep was super comfortable and the bed was one of the best we had in a hotel in Costa Rica. The room was spotless and set up with everything we needed. We asked for extra coffee for the morning since our daughter was on some kind of crazy early morning rise schedule and they provided it gladly. Room service was great. I would have liked a better heater for the room as our room was rather chilly but it didn't affect our ability to enjoy our time and I was glad to have packed my down-jacket from BC Canada. The rooms are modern, clean, sleek, non-cluttered and the bedding/pillows/blankets are all fresh as well. Nothing is damp or dank or old or musty.

The whole design of the place is cool. I love all the funky features and design aspects including the main reception area too. The reception washroom is gorgeous. The use of light and windows is very well done as well.

My only suggestion would be around the food. We were surprised the spectacularly delicious local mora and fresas (blackberries and strawberries) were not featured as part of the breakfast. We bought them multiple times from road-side farmers/sellers and they tasted incredible....seems a shame not to highlight them at breakfast. If they cost more than the other fruit given then perhaps provide a smaller amount - quality over quantity. The main breakfast was simple and well done but the same every day. Would be nice to offer something a bit different day to day I guess for those staying more than a night. Simple, nothing extravagant. Or even ask people how they'd like the eggs if possible. Also the plain white bread for toast is a bit yucky. Easy to get nicely baked bread that is more wholesome for toast. I would suggest mantequilla (butter) over margarine as well, less chemicals and again, a natural food (there is afterall, a lovely old dairy farmer on the neighbouring property with about 45 cows!!)

Fabulous stay, Perfect place for 2-3 nights. Lovely staff. Only improvements are minor and around the food in my mind. THANK YOU :) If we are ever there again, we'd stay at this hotel without hesitation.

  • Stayed April 2014, travelled with family
    • Value
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Helpful?
Thank Sharmeen M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fiji2076, Public Relations Manager at Altura Hotel, responded to this review, 6 May 2014
Dear customer,

Altura Hotel truly thanks your description of your experience with us, and feels encouraged by it to keep trying our best and therefore becoming a memorable vacation. We ´ll make shure to Ramiro
knows about yor review.

Looking forward to have you with us again,

Best regards
Alejandro Esquivel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Los Angeles, CA
Level 5 Contributor
54 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed 29 March 2014

We stayed 1 night at the altura hotel while making our way to la fortuna. Arranged for a shuttle to drive us from sjo ~1.5 hrs - windy but paved.

The owners of this small hotel really took care of us. They gave us a ride to the poas volcano and back and made sure we were able to walk to the 2 restaurant options just up the hill.

Pros: good shower, clean room, heater works well enough, very close to poas volcano, delicious costa rican breakfast included, cute and thoughtful details throughout the property, playful dog and cool burros on property.

Cons: bed is a little on the soft side for my tastes, better to have a rental car (we did not!), spotty wifi, bring warm clothes as it was windy /cold when we were there

Staying at this rural (by my standards) hotel is an experience in of itself.
There are so many details on this remote property nestled in the mountains. Would stay here if you are looking for something different than a standard hotel and are prepared that you may not see the poas crater due to the weather! Definitely a good alternative to staying in San Jose/alajuela enroute to La Fortuna. Waterfall gardens are also nearby, but we did not have time to visit.

  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank yellowbear613
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fiji2076, Public Relations Manager at Altura Hotel, responded to this review, 3 April 2014
Dear customer,

Altura Hotel thanks you for such a description of your experience with us,
we thrive to offer our customers with the best service possible. Such remarks regarding our facilities and staff encourage us to keep trying our best to make you feel at home with us.
And its great to have such a good feedback .

Looking forward to have you with us again,

Best regards
Alejandro Esquivel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
florida
Level 5 Contributor
70 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed 25 March 2014

Comfortable beds, great hot showers. Ample breakfasts. Location is great for poas volcano and la paz waterfall. At night they light up an outside fireplace and you can look down towards San Jose. Would stay again.....

  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank veber
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fiji2076, Public Relations Manager at Altura Hotel, responded to this review, 3 April 2014
Dear customer,

Altura Hotel thanks you for such a nice description of your experience with us,
we thrive to offer our customers with the best service possible. Such remarks regarding our facilities and staff encourage us to keep trying our best to make you feel at home with us.
And its great to have such a good feedback .

Looking forward to have you with us again,

Best regards
Alejandro Esquivel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
San Francisco, California
Level 2 Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 17 March 2014

We picked Poas as a destination because it was close to San Jose so a good first night stop on our way from the airport to La Fortuna...and wow were we impressed by the hotel. Just gorgeous rooms - stylish, clean and comfortable. Same with the grounds, which overlook the san jose valley and are loaded with flowers, hiking paths, etc. The service was super too. In fact, we didn't have a car (long story) and they insisted on driving us everywhere rather than call cabs - really, it was wonderful - like staying with old friends.

Overall, if you are in Poas, I can't imagine a better place. And if you're looking a for a destination near San Jose, you may really enjoy Poas and Alura Hotel.

  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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Helpful?
2 Thank jspier00001
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fiji2076, Public Relations Manager at Altura Hotel, responded to this review, 3 April 2014
Dear customer,

Altura Hotel truly thanks your description of your experience with us, and feels encouraged by it to keep trying our best to make you feel at home with us, through personalized attention and therefore becoming a memorable vacation.

We Look forward to be able to serve you again,

Best regards
Alejandro Esquivel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Maastricht, The Netherlands
Level 5 Contributor
56 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 4 March 2014

It is really a special place where this hotel is built. The architect also has done his utmost to make it a specialty. No expenses have been spared. But for us it was hard to stay and have a good sleep in a bed of 1.40 x 1.90 meter (for $125,-).. To make things worser there was a penetrant chemical smell in the room and it took till 2.00h in the night before we discovered somewhere down the electric smell dispenser (pura vida ?) that probably should give a fresh odor to the room. How glad we where we could stop it, although the chemical stink was still there. Wonder that the cold breakfast room didn't look inviting next morning? The breakfast however was good.

  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Paul-Karin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fiji2076, Public Relations Manager at Altura Hotel, responded to this review, 7 March 2014
Dear costumer,

Altura Hotel truly regrets your unpleasent experience at our hotel, non the less feels obligated to share certain points worth mentioning. For example that the "smell" that you describe, could be related to Volcanic activity, fumes containing sulfur and other compounds which would explain a bad smell; considering we are very close to the volcano (less than 3 miles), and there have been recent activity, smell that would inpregnate the air even indoors. This of course after assesing the room for any particular smell, which was done by our staff.

Secondly the size of the bed is standard queen size, as shown in our hotels website, if
this could have been for you an important consideration, through a call or e-mail regarding this matter could have helped us to serve you better.

Thirdly, you have to keep in mind that we are located in a mountain of over 2000 meters high, therefore inherently cold, and surrounded by wilderness, an essential part of our beauty as a destination, and present everywhere.

Lastly, I would like to let you know that this review well be taken to our General Manager for his attention.


Best regards
Alejandro Esquivel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Altura Hotel

Property: Altura Hotel
Address: Nr. Estacion de Servicio de Poasito, Poas Volcano National Park 20802, Costa Rica
Phone Number:
Region: Costa Rica > Province of Alajuela > Poas Volcano National Park
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites
Hotel Style:
Ranked #2 of 2 Hotels in Poas Volcano National Park
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Altura Hotel 3*
Number of rooms: 5
Official Description (provided by the hotel):
Altura Hotel is a small resort that blends the essence of the rural lifestyle with the comfort that offers a great hotel room, altogether at a mystical place filled with fog, rain, wild animals and an incomparable view of the central plateau and the Nicoyan Gulf on the Pacific coast.The Hotel located 24 km away from the city of Alajuela, and International Airport and 5 min drive from the Poas Volcano ... more   less 
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