We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Worst hotel experience of my life, bar none!!!”
Review of Hotel Santa Ana

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 6 more sites!
Hotel Santa Ana
Ranked #12 of 13 Hotels in Liberia
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“Worst hotel experience of my life, bar none!!!”
Reviewed 28 July 2013

We showed up without a reservation and the guy at the front desk said "no problem" but you need to pay in cash so we did. Then he walks us to our room and opens the door and its like a scene from a horror movie-dingy, bedding doesn't match, walls delapatated and ac is broke. We tell the guy we don't want the room and he refuses to refund our money. I threaten to get the police and he cusses us out saying we have no proof we paid for a room because he didn't give us any paperwork. He kept our money $80 and we found another hotel. Worse hotel experience of my life!

  • Stayed July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank journeyseeker1974
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
William A, Gerente at Hotel Santa Ana, responded to this review, 6 September 2013
Estimado señor: Lamentamos su situación, sin embargo, usted vió la habitación primero y le dio su aceptación después de eso. Luego hizo el pago y se instaló en ella y después de haberla utilizado, sin ninguna justificación vino a recepción y exigió la devolución del dinero. Aún así, le fue devuelto el 50%. No es cierto que no se le devolvió nada, ni que no hizo uso de la habitación.

Dear Sir, We regret the situation, however, you saw the room first and gave his acceptance after that, then made the payment and settled in it and after used, without any justification you demanded the money back. Still, it was returned to 50%. It is not true that it was not returned anything, nor you did not use the room.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

54 reviews from our community

Traveller rating
    9
    11
    12
    9
    13
See reviews for
13
14
11
7
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (15)
Date | Rating
  • Czech first
  • English first
  • French first
  • Italian first
  • Spanish first
  • Any
English first
Garden Bay, Canada
Level Contributor
20 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 14 July 2013

We booked a room in the Santa Ana for our first and last nights in Costa Rica, as it was close to the airport. The rooms were clean and adequate, with TVs and large bathrooms, and a small fridge on one stay. The owners were very helpful on our first morning when the shuttle we'd booked forgot to pick us up. They made the necessary calls to sort out the problem, then drove us into Liberia (where we waited for the shuttle) and recommended some restaurants we might like to visit. On our last night, the owner got up very early in the morning to drive us to the airport. We'd stay here again. (Yes, it's on a busy road, but the noise wasn't that bad. We always travel with ear plugs if noise turns out to be a problem. Not everyone has the privilege of living or doing business in quiet surroundings.)

Room Tip: Request a room facing away from the road.
See more room tips
  • Stayed June 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank BluffHollow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Truro, Canada
Level Contributor
36 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 26 May 2013

This hotel is near the airport so great when flying in or out of Liberia. The price is right and the rooms were small but comfortable with twin or double beds. In some room you can sleep 3 persons. Car rental available on site and the restaurant for breakfast was very good.

Room Tip: Don't take one near the road
See more room tips
  • Stayed April 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Nancy C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
42 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 13 May 2013 via mobile

My husband and I were pretty unhappy with this place. There was an odd smell in our room, and it was down a dark hallway. It wasn't unclean but the smell was... Bothersome.

In the bathroom the only way to wash your hands is to step into the shower to get soap and then step back to the sink.

We ended up leaving and staying at another hotel down the road.

The location isn't fantastic either. It's not close enough to the airport, and it isn't close to the centre of town either.

If you have low expectations and just need a room before you fly, then you'll probably be ok. Otherwise, stay elsewhere.

Oh and bed and breakfast just means bed.

  • Stayed January 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SJMcIrish
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Liberia hotels

London, United Kingdom
Level Contributor
11 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 7 April 2013

We stayed at the Santa Ana in January 2013 for our last night in Costa Rica. We went from Liberia to the airport by bus to enquire about accommodation from the tourist information desk. The representative who was very efficient, telephoned the Santa Ana to ask if they had a vacancy. They came to collect us. We could have got off the bus outside the hotel but didn’t know, at that time, if they had a vacancy. Our room was quiet and the staff were very friendly and helpful. We had a good lunch downstairs and bought snacks and drinks from the vending machine. The next morning we had a nice breakfast and were driven back to the airport.
The Santa Ana provides an excellent, cheap alternative to the Hilton. It is easily accessible by bus, taxi or car from both the airport and the town.
There is even a doctor available downstairs in the morning

Room Tip: We had a room at the back of the hotel which was lovely and quiet.
See more room tips
  • Stayed January 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Ray W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hector, New York, United States
Level Contributor
22 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 15 March 2013

Arrived at 10pm to bring my husband to a 6am flight the next day. Small simple room, seemed clean. Good shower. Reasonable rate. Good breakfast in attached resturant, $6. Prefect for what we needed. However when I leave next week and have to be dropped at the hotel @ 11am the day before my 6am flight, I'm stasying at the Hilton. :)

Room Tip: get a room as far away from the road as possible
See more room tips
  • Stayed March 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Barbara A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Liberia, Costa Rica
Level Contributor
3 reviews
3 hotel reviews
Reviewed 6 February 2013

Great place to stay close to airport clean rooms VERY friendly people. Would definitely come again and would recommend it to anyone had a great sleep for first night in costa rica the owners helped us greatly with information on costa rica

  • Stayed February 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Christine M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Liberia hotels
0.1 mi away
Hotel La Siesta
Hotel La Siesta
#10 of 13 in Liberia
29 reviews
6.8 mi away
Hilton Garden Inn Liberia Airport
0.3 mi away
Boyeros Hotel & Conference Center
Show Prices
Show Prices
Show Prices
0.6 mi away
Best Western El Sitio Hotel & Casino
1.2 mi away
Las Espuelas Hotel
Las Espuelas Hotel
#3 of 13 in Liberia
186 reviews
0.0 mi away
Hotel Rincon del Llano
Hotel Rincon del Llano
#11 of 13 in Liberia
76 reviews
Show Prices
Show Prices
Show Prices

Been to Hotel Santa Ana? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hotel Santa Ana

Property: Hotel Santa Ana
Address: 2 Km East of Daniel | Oduber Quiros International Airport, Liberia 4050, Costa Rica
Region: Costa Rica > Province of Guanacaste > Liberia
Amenities:
Beach Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #12 of 13 Hotels in Liberia
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Hotel Santa Ana 2.5*
Number of rooms: 25
Official Description (provided by the hotel):
Hotel Santa Ana is strategically located at only 5 minutes from Daniel Oduber International Airport in Liberia Guanacaste, making it a convenient place for the traveler to stay and from here visit the most beautiful beaches of Costa Rica. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Expedia, Traveltool, S.L.U., HostelWorld and Booking.com so you can book your Hotel Santa Ana reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hotel Santa Ana Costa Rica/Liberia

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing