Reserva Conchal is a large resort with a beautiful infrastructure. We stayed in a condominium in the Bougainvillea section. It was approximately a 10 minute shuttle ride to the Beach Club. Instead of maintaining a schedule, guests must call the main office to request shuttle service. Shuttle service waiting time was 10-15 minutes during daylight hours. In the evening, wait times were often 20 minutes. It seemed like we spent an inordinate amount of time working with transportation services.
Guests staying in the condiminiums have use of the Beach Club facilities and complimentary breakfast buffet. The breakfast buffet was excellent. The Beach Club facilities are very nice. The beach is beautiful. The Beach Club is managed by the Westin. Unfortunately, this is probably the most poorly managed resort I have ever experienced. The poolside service is poor and often non-existent. There is no beachfront service available. Restaurant and bar service is incredibly slow. The restaurant and bar areas are understaffed. We found many of the waiters to be unfriendly and disinterested in the customers.
I would not recommend Reserva Conchal Resort at this time. If management and service improves, then it would be an enjoyable destination. Needless to say, we will not be returning.
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- Also Known As:
- Reserva Conchal Hotel Playa Conchal