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Villa Buena Onda
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Reviews (357)
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304 - 309 of 357 reviews
Reviewed 11 April 2012

We spent a long weekend at Villa Buena Onda and they did not miss a beat from the moment we made our first inquiry. The service from pre-arrival booking process to the moment we were dropped off at the airport for our departure was professional, accurate and efficient.

I am confused by below review because Dayana and the entire staff could not have been more knowledgable and helpful. They anticipated all of our needs and the execution was flawless.

Rooms were extremely clean and spacious. View was amazing. Food was plentiful and delicious. Staff was fun, friendly and attentive. Pool, swim-up bar and volleyball court provided hours of on property entertainment. The excursions were all fun and professional.

This is the perfect location for any group of 15-20 looking to have a great balance of relaxation and adventure.

  • Stayed: January 2012, travelled with friends
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Thank Ben L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 February 2012

Amazing time. Great place. Great staff/service. Great food. Very clean and comfortable (all rooms had full bathroom and room/bathroom cleaned everyday and linens towels changed as well). Close by to all the great excursions and the airport. The "house-mom," Dayana, was the best (from start to finish). Perfect combination of chill/relaxation and partying. Highly recommended.

  • Stayed: January 2012, travelled with friends
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3  Thank DSR5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 January 2012

We just returned from a week (the week between christmas and new years) at villa buena onda, with our ten children/spouses and 10 grandchildren ranging in age from 9 months to 19 years old.

we read great reviews of this house on trip advisor and were beyond excited anticipating our vacation.  before we arrived, we tried contacting dayana, the home's manager/concierge to arrange excursions, secure a babysitter for our 1 year old and get general answers to some questions.  we did not heard back from dayana and had to rely on the rental company for some  basic answers, i.e., did the house have cribs and high chairs for our youngest two?  we were unable to book excursions in advance of our stay.  however we did book one in advance with  a separate driver/tour guide, manuel durante, whom we found on trip advisor.  he was amazing, and we would definitely recommend you contact him to arrange excursions!

from the moment we arrived we felt unwelcome by dayana. she seemed unprepared for us and in fact disappeared that first day for several hours as did a staff member.  we were told that there were some personal things that they needed to attend to; and the second day dayana left for over five hours.  when we arrived we asked about a babysitter and we were told  she would have one for the rest of the week but not that day, so she would watch the baby for two hours while we went to the local beach.  imagine our dismay when we returned to the house and found the baby in the hands of someone we never met, who did not speak a word of english, and dayana was nowhere in site.  in fact, she did not return until late afternoon/early evening.  suffice it to say, we did not use any babysitters again.

the week went on like this.  we were not informed properly about the excursions she took us on.  in fact, on a one  and a half hour excursion, she ordered a bus that was too small.  we were all crowded (three people in seats for two)  and there was no room for a car seat for the baby.  dayana blamed this situation on us, stating we did not plan the excursion far enough in advance.  we reminded her that we never heard from her prior to our stay.  one day  she was to organize a hike for four of our young adult children/grandchildren.  she totally misrepresented this tour and instead sent  them on an hour stroll.  

dayana seemed disengaged and preoccupied the entire week.  anything that went wrong, she blamed on us.  Towards the end of our stay she became downright nasty to all of us.  there were two occasions during lunch that she told our son in law and 9 year old grandson that her kitchen was closed when they requested something more/different to eat.  another time we were served quesadillas for lunch with nothing else and when  our daughter and 10 year old granddaughter saw that there were rice and beans in the kitchen and asked for some, they were told that that was just for the kitchen staff.  after that we were literally locked out of the kitchen.

i could go on and on.  if anyone wants more details, i will be happy to provide them.  i will sum this up by saying, while the villa, the pool, the views and the rest of the staff were all great, i cannot recommend this villa until the manager (dayana) is no longer there.

Stayed: December 2011, travelled with family
10  Thank jeannelp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
halloranc, Owner at Villa Buena Onda, responded to this reviewResponded 2 February 2012

I am terribly sorry to hear that your stay at Villa Buena Onda did not meet all expectations.

As you can see from our past reviews, outstanding service has always been a strength for us, so it is disappointing that we fell short for you and your group. We appreciate that you were kind enough to compliment the property, despite the shortcomings you encountered on the human side of your stay. Thanks for the balanced review.

The ownership has reviewed this and additional feedback you provided separately. We value your input and take this type of review very seriously. As a result, we will be making some significant changes to how we manage day to day operations at Villa Buena Onda.

We appreciate your candor and promise that should you ever return as our guests, that you WILL receive superior, VIP treatment. In order to make that happen, we are happy to extend a significant discount to win you back as fans.

Please accept our sincere apologies.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 January 2012

It was a magical 8 days...the Villa is stunning, the CR people are wonderful friendly folks, the countryside is beautiful..but the jewel is the Villa and its staff. The concierge Dayanna is an amazing hostess and is one of the most organized person i have ever met...she has it all together for sure! The Chef Gabreial is 4 to 5 star, the bartender Christian is a master with the blender and the rest of the staff keep the Villa spotless. I could go on and on but suffice it to say I have travelled the world and have never had as enjoyable and stress free vacation as this one

Room Tip: there are 7 private bedrooms all with private bath and central air with individual rooms controls...you can not go wrong
  • Stayed: January 2012, travelled with family
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1  Thank Chris M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 November 2011

It was my 4oth birthday party with my family. From the moment we arrived at the airport our every need and wish was taken care of by the Driver and the staff at the Villa. It was the first trip out of the country for my teenagers and they had a once in a life time experience. We went snorkling, fishing, surfing,Zip line,tubing and played many games of volleyball at the villa. We always felt at home in the safe, and relaxing environment the villa has to offer. The views of the ocean from your rooms and common areas are breath taking. The food met all my expectations and I looked forward to each meal and its beautiful presentation. I would recommend the villa to my friends and family with children or large groups!

Room Tip: all rooms are beautiful only the lower level back room does not have a view, great room for the small children in your group
  • Stayed: September 2011, travelled with family
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1  Thank LeeAnne D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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