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“The staff and food make this place great.”

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Hotel Coco Beach & Casino
Ranked #7 of 11 Hotels in Playas del Coco
Level 5 Contributor
70 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
“The staff and food make this place great.”
Reviewed 26 March 2014 via mobile

We had some issues with our rooms that were quickly taken care of with a smile and efficiency. I do ask management to give guests the ability to lock those bathroom windows - _not only for the customers safety but the amazing place called Coco beach hotel.
The food was very good!!!!! Staff again very accommodating. We really loved our stay. There are also some conditions on some rooms that need addressed - the mold in some of the bathrooms. Several of us had it.
But the best if the hotel is the staff and their amenities and close proximity to everything.

Stayed March 2014, travelled with friends
Helpful?
Thank Taraland45
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Coco Beach H, Asistente at Hotel Coco Beach & Casino, responded to this review, 3 April 2014
Dear Taraland , thanks for taking the time to give us your feedback about your stay at Coco Beach Hotel. We appreciate hearing from our customers, as their comments are vital for us to continue improving our accommodations… We are glad to hear that our staff helped efficiency and great service.

Thanks again for your feedback
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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276 reviews from our community

Traveller rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (64)
Date | Rating
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English first
Level 3 Contributor
20 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 16 March 2014 via mobile

we paid 113$ (including tax) and got a room with 2 queen beds, but we were a couple, so for 2 people it was not worth the money.
the room was old, with no windows (actually therer is a big window but it cannot be opened...), and the shower was leaking...

Stayed March 2014, travelled with friends
Helpful?
Thank Shai K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Coco Beach H, Asistente at Hotel Coco Beach & Casino, responded to this review, 3 April 2014
Dear Shai K, let me start by apologizing for the feeling that was caused to you in during your experience with us, we sorry that your stay was not what you expected. As you might have read in some of our responses or reviews, we are under new management and these problems you mentioned have been brought to attention. We know our shortcomings and we're working to bring the property up to par
Hopefully if we get a chance to serve you again it will be as you expect it
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Ocala, Florida
Level 6 Contributor
203 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
Reviewed 14 March 2014

I had a brief one night stay at this hotel thank goodness for that! I'd hardly call it a hotel, budget motel or pit stop would be more like it. The bathroom was the equivalent of a gas station rest room in the states, something you need but want to get out of at all costs. I gave it 1 star because they said that they were under new management in the last 6 months and the front desk was polite upon arrival. Btw the internet is only available in the reception area not in your room. If they can clean this place up it might be a good stay someday because it was located right on the main drag of the town. The room I had was dirty! It had not been painted for a LONG time if ever. There were big black marks on the walls, the shower was covered in mold, broken tiles, and the sink had years of crusted dirt around the faucet. I was so disgusted that I didn't even shower. The bed linens were course and didn't feel that great on my sun drenched skin. For the money compared to the other places I stayed it was by far the worst value. I got in late, justified staying because I was tired and had no energy to find another location at 9:30 pm. I asked for a 7:30 wake up call and my phone rang at 5, 5:24, and again at 5:30. I dozed back to sleep confused but no wake up call at 7:30 so I was running late. I spoke to the front desk about being called at 5 and they said their wake up call system was malfunctioning. I expressed my disappointment with the room and they didn't offer a thing other than to explain that they were under new management. I'd avoid this location until they upgrade. How much could it cost to clean the bathrooms and buy a can of paint? I don't understand the other ratings I must have been given the worst room in the house for the most money.

  • Stayed March 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank EquestrianTraveler4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Coco Beach H, Asistente at Hotel Coco Beach & Casino, responded to this review, 3 April 2014
Dear Mrs. Equestrian, First let me start by apologizing as you might have read in some of our responses or reviews, we are under new management, we sorry that your stay was not what you expected. We are trying to solve some of these problems. We´re aware of our shortcomings and we're working around the clock to bring the property up to par. We started an internal investigation to examine a details surrounding the Wake up Calls problem.
We hope you will give us another opportunity to serve you.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers are raving about these Playas del Coco hotels

Level 1 Contributor
3 reviews
3 hotel reviews
Reviewed 9 March 2014

We stayed at CoCo Beach three night. The first night there was a party across the street from our room #109 that went on till 3AM. We had a trip that left at 5AM. There wasn't anyone on duty to complain about. There wasn't any face towels or hand towels.The staff was nice but more care is needed.

  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank rcheiner
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Coco Beach H, Asistente at Hotel Coco Beach & Casino, responded to this review, 3 April 2014
Dear Rcheiner, Let me start by apologizing for the feeling that was caused to you in during your stay with us, we sorry that your stay was not what you expected. We are under new management, we took over the hotel a month ago and it’s been a lot of work. The problems you mentioned have been brought to the attention of our Housekeeping department. We are glad to hear that our staff helped you and, hopefully if we get a chance to serve you again it will be as you expect it and as we want you to experience it.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
Reviewed 8 March 2014

My friend and I stayed at The Coco Beach hotel for eight nights. We could not of asked for a better location or experience on this trip. The hotel is in the heart of playa del coco. Great restaurants, bars, clubs and shopping. The beach is a hop skip and jump away. The staff here are extremely friendly and helpful with impeccable English. I would send any of my friends here and hope to come back soon! I also won some money at the casino. This location is for the traveler that wants to have entertaining people watching, great food and an incredible night life. Pura Vida!!!!!

  • Stayed March 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Nanommie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Coco Beach H, Asistente at Hotel Coco Beach & Casino, responded to this review, 3 April 2014
Dear Nanommie, Thanks for taking the time to give us your feedback about your stay at Coco Beach Hotel. We appreciate hearing from our customers, as their comments are vital for us to continue improving our accommodations… We are glad to hear that our staff helped you with efficient and friendly service.
Thank you so much again for your feedback
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kenmore, Washington
Level 3 Contributor
19 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 4 March 2014

While staying at this hotel I slept in probably the nicest bed I ever have in my life. The rooms are nice, clean and comfortable; there is wifi (but not for androids), a nice pool (though it is in the middle of the restaurant) and good hotel staff. Though Playas del Coco is probably one of my least favorite towns, the hotel is situated in the middle of town and close to the beach if Playas del Coco is your cup of tea. While you are supposed to pay the difference between a continental breakfast and what ever other breakfast you order (usually $3), our bill didn't suggest that, it seemed to be a more random number, always over $3. The restaurant staff is pretty bad though the hotel has fairly decent customer service.

  • Stayed February 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Keeley W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Costa Rica
Level 3 Contributor
12 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 3 March 2014

I cannot begin to say how delighted I am to have made the decision to stay at this hotel. Everything worked out wonderfully from the room, great service, yummy food and a nice refresing pool. Make this your choice hotel for price as well. Parking, free wifi and breakfast are also included. Each morning breakfast consisted of the freshest of fruit, toast, juice and coffee; and for only $2 more I would add eggs. Only a five minute walk to the beach makes it's location ideal. The hotel is also surrounded by restaurants, bars and some shopping. We stayed here for a week while house hunting in the area. The front desk staff, along with the restaurant and bar staff were helpful and super friendly. The room was modern with all of the amenities needed and a comfortable bed at the end of each day ensured a good night's sleep. I have read some reviews about the hotel being a little noisy due to it's local, but keep in mind that Coco is a beach town with a party atmosphere. If you are looking for a tranquil quiet hideaway than there are other towns that might be more suitable. Even though I won't be staying here on my next visit due to the purchase of a great vacation house, I will be dropping in to visit the staff and eat in the wonderful restaurant. Keep up the great work everyone; you're certainly a choice hotel on my list!

Room Tip: Choose a suite on the top floor, overlooks the pool and restaurant.
See more room tips
  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Tammylove
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Coco Beach & Casino

Property: Hotel Coco Beach & Casino
Address: Main St., Playas del Coco, Costa Rica (Formerly Coco Verde Hotel, Spa and Casino)
Region: Costa Rica > Province of Guanacaste > Playas del Coco
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Casino and Gambling Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool
Hotel Style:
Ranked #7 of 11 Hotels in Playas del Coco
Price Range (Based on Average Rates): £
Hotel Class:3 star — Hotel Coco Beach & Casino 3*
Number of rooms: 32
Official Description (provided by the hotel):
The Coco Beach hotel is located in Playas del Coco, the area of largest touristic growth in the Golfo de Papagayo and one of the most popular vacation destinations for locals and tourists alike. This growing touristic community is located 40km from Liberia, the capital of Guanacaste at 20 minutes from the International Daniel Oduber Airport. Coco Beach hotel offers a fresh environment filled with tropical air and surrounded by fun and adventure. Our hotel brings together a variety of services that include hotel, restaurant, sports bar, casino and a small mall. ... more   less 
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Also Known As:
Coco Beach Hotel Playas Del Coco
Hotel Coco Beach & Casino Costa Rica/Playas Del Coco

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