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“Grouponers Pleasantly Surprised”

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Hotel Coco Beach & Casino
Ranked #7 of 11 Hotels in Playas del Coco
Portland, Oregon
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
“Grouponers Pleasantly Surprised”
Reviewed 28 April 2014

Ok. So, after reading some of these reviews, I was wondering if many of the reviewers were expecting a Hilton or Westin. Let me share a bit about the town of Coco first.

It's small. One main strip through the center of town lined with bars, restaurants, vendors, and stores. Many of the workers will stand out front asking for your business, a simple, "No gracias" suffices and you move on. The beach is far from comparable to anything you might see in Hawaii, the Caribbean, or even Puerto Vallarta. The sand is darker, the beaches a bit rockier, and the water is not nearly as clear. If you walk down a bit from the Main Street, it gets a bit better. Coco is a loud town in the evening. A few of the bars blast music, especially during the late night on Fri/Sat. Other than the weekends, it's not that bad. There's a main grocery store a block from the hotel and great food everywhere. We couldn't find a laundromat, but a nice food cart worker offered to do it. That's how friendly people here are (and yes we got all of our clothes back, clean and folded. We gave her $20).

Let's talk about the hotel. It's in a great, centrally located spot. The covered tables of the restaurant line the front of the hotel situated in front of the pool. The reception area is comfortable unity couches, ceiling fans, a small bar, and restrooms. You are greeted with a fruity drink upon check-in. The staff, throughout the entire stay, we're friendly, attentive, and easy to deal with.

The rooms are not high quality, but they are clean and comfortable. The AC was blasting on arrival which was welcome to us as it was a 98 degree day with suffocating humidity. The beds are comfortable, and the linens were fresh, beds neatly made. Sure the TV was small (we turned it on for only a few mins anyway), the bathroom was small/basic, the shower head leaked a bit, and the towels needed replacement... Badly. But the room was CLEAN COOL and COMFORTABLE. That's what we should expect for a hotel in a tiny, out of the way city that is just now seeing some development. Oh, I read a few reviews about the noise from the pool. Absolutely impossible. The pool hours are 6am to 7pm - night noise is impossible. And... The music from the bars and clubs - not even audible inside the rooms (and this was from a room close to those noisy establishments).

The touring company the hotel contracts with - villas del sol (which is a large condo community near Playa Hermosa) is reputable, high quality and safe. We opted for the snorkeling tour. The island and reef we were taken to wasnt like a Hawaiian island and the reef wasn't outstanding. It was cloudy too which hinders visibility. But the sailboat trip to/from was amazing. Definitely take the afternoon trip if you go for this - the sunset was breathtaking. The staff representative from the tour coming at the hotel was very friendly and accommodating, not pushy whatsoever. There was a brief hint of an offer to take us to what sounded like a timeshare community at check in. We don't know for sure, but politely delicned and that was the last it was ever brought up.

So. There you go. For the type of town Playas del Coco is, this place is a gem. Clean cool and comfortable. Staff is friendly. We would come back - they definitely work to make your stay enjoyable.

Room Tip: If you want strong Wi-Fi, as for a room close to the restaurant / reception area.
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  • Stayed April 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Jeff L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel C, Director de Relaciones con Clientes at Hotel Coco Beach & Casino, responded to this review, 8 May 2014
Dear Jeff L, thanks for taking the time to give us your feedback about your stay at Coco Beach Hotel. We appreciate hearing from our customers, we are under new management and these problems you mentioned have been brought to attention. We know our shortcomings and we're working to bring the property up to par.
Hopefully if we get a chance to serve you again it will be as you expect it
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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267 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
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  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (63)
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English first
Denver, Colorado
2 reviews
Reviewed 23 April 2014

This is a bare-bones hotel, but it has everything you need and everything worked (TV, coffee maker, shower...). The staff is exceptionally friendly and helpful; in my case, I had to change the date of my stay, and they were willing to do without a cancelation fee, something they were not obligated to do since I had booked online. This was very much appreciated. Also, the Wi-Fi worked just fine in my room.
One caveat: the hotel rooms are directly in front of the main street in Coco Beach, and it did get quite noisy with the partying going on!

  • Stayed April 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jilammers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel C, Director de Relaciones con Clientes at Hotel Coco Beach & Casino, responded to this review, 8 May 2014
Dear jilammers, Thanks for taking the time to give us your feedback about your stay at Coco Beach Hotel. We appreciate hearing from our customers, as their comments are vital for us to continue improving our accommodations… We are glad to hear that our staff helped you with efficient and friendly service.
Thank you so much again for your feedback
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Leon, Spain
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 14 April 2014

After reading some of the very negative comments about this hotel it was with some trepidation that we booked into the Coco Beach Hotel for a week given that it was located very close to where we wanted to be and it was reasonably priced, particularly compared with some of the alternatives that are in the multi-hundred dollar a night bracket.
To be perfectly frank, it is not the Ritz. However we found the reception friendly and effective, the rooms clean and quite spacious, the continental breakfast perfectly adequate for a hot climate and, in spite of being close to some of the noisiest night life around, the room was quiet and we had no trouble sleeping off our jet lag. It's true that the wi-fi coverage is patchy but being on holiday this is almost a blessing. In all and taken in the context of Costa Rica which is no low-cost destination, we found this hotel to be good value for money.

Room Tip: Ask for a room at the end of the passage.
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  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Dixon P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel C, Director de Relaciones con Clientes at Hotel Coco Beach & Casino, responded to this review, 8 May 2014
Dear Dixon P , thanks for taking the time to give us your feedback about your stay at Coco Beach Hotel. We appreciate hearing from our customers, as their comments are vital for us to continue improving our accommodations… We are glad to hear that our staff helped efficiency and great service.

Thanks again for your feedback
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Minneapolis, Minnesota
1 review
Reviewed 31 March 2014

Rooms are very noisy due to the pounding music the hotel plays all the time, difficult to sleep, street noise as well. Rooms very dark, difficult to read. Only 2 dim lamps. Can't use light from front window as then no privacy- on 1st floor. Bathrooms very dirty, old. Small window in bathroom did not lock. Don't recommend this hotel unless you have no choice, as we did, because it was part of a package.

  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank addi52
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel C, Director de Relaciones con Clientes at Hotel Coco Beach & Casino, responded to this review, 8 May 2014
Dear addi52 , let me start by apologizing for the feeling that was caused to you in during your experience with us, we sorry that your stay was not what you expected. As you might have read in some of our responses or reviews, we are under new management and these problems you mentioned have been brought to attention. We know our shortcomings and we're working to bring the property up to par
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers are raving about these Playas del Coco hotels

Naples, Florida
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 27 March 2014

We paid for another hotel so we could leave the Coco Beach Hotel.

NO WI-FI IN ROOMS! Only really slow and spotty internet in public areas. I asked to be moved to a room near a public area so I could use Wi-Fi and they didn't move me. Hotel website says it has wi-fi and doesn't say public areas only (or at least I didn't see it).

Pool is beautiful but they are blasting REALLY profane music all afternoon. Every other word in the music is the F word, so I didn't want to be by the pool.

Tried to sleep last night but the music from the bar was really loud and people were honking like crazy on the street, which woke me up.

Air conditioning doesn't work well in the rooms. I was sweating all night.

Staff was very friendly and spoke English well. Handed us a nice fruit juice as soon as we walked in. Breakfast was a small plate of delicious fruit and a piece of toast. All other breakfasts were not included.

The Coco Beach area is nice but be sure to manage your expectations. It's not anything like the beach in Hawaii. The area around the beach is SUPER DRIED OUT with dead trees and dead weeds everywhere. Don't expect a lush green forest around the beach.

I know this review makes me sound like a whiner. I am grateful that I could go to Costa Rica, but this hotel was not the best choice of location in Costa Rica. We had a WONDERFUL trip other than this hotel. We stayed in the Linda Vista Del Norte hotel by La Fortuna and it was by far the nicest place of the trip. It's not a beach location, but it was definitely the most enjoyable part of our trip. Lots to do, quiet, and gorgeous rainforest hikes.

Room Tip: Ask for a room by a public area so you can get wi-fi. Wi-fi is spotty even in public areas and does...
See more room tips
  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank JimHarmer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Coco Beach H, Asistente at Hotel Coco Beach & Casino, responded to this review, 3 April 2014
Dear Mrs JimHarmer
First let us start by apologizing for the feeling that was caused to you during your experience with us. We sorry that your stay was not what you expected. We are trying to solve this internet problem as at the moment it’s possible to connect only from the restaurant or lobby. The problems you mentioned have been brought to the attention of our restaurant staff. We are very aware of our shortcomings and we're working to bring the property up to par, we are glad to hear the Staff made your stay better. We have 2 seasons here at Costa Rica we are in the dry season right now, in October or September is Greener and the town is more relaxed. Hopefully if we get a chance to serve you again it will be as you expect it and as we want you to experience it.
We are glad you enjoyed Costa Rica
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
65 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 26 March 2014 via mobile

We had some issues with our rooms that were quickly taken care of with a smile and efficiency. I do ask management to give guests the ability to lock those bathroom windows - _not only for the customers safety but the amazing place called Coco beach hotel.
The food was very good!!!!! Staff again very accommodating. We really loved our stay. There are also some conditions on some rooms that need addressed - the mold in some of the bathrooms. Several of us had it.
But the best if the hotel is the staff and their amenities and close proximity to everything.

Stayed March 2014, travelled with friends
Helpful?
Thank Taraland45
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Coco Beach H, Asistente at Hotel Coco Beach & Casino, responded to this review, 3 April 2014
Dear Taraland , thanks for taking the time to give us your feedback about your stay at Coco Beach Hotel. We appreciate hearing from our customers, as their comments are vital for us to continue improving our accommodations… We are glad to hear that our staff helped efficiency and great service.

Thanks again for your feedback
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
20 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 16 March 2014 via mobile

we paid 113$ (including tax) and got a room with 2 queen beds, but we were a couple, so for 2 people it was not worth the money.
the room was old, with no windows (actually therer is a big window but it cannot be opened...), and the shower was leaking...

Stayed March 2014, travelled with friends
Helpful?
Thank Shai K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Coco Beach H, Asistente at Hotel Coco Beach & Casino, responded to this review, 3 April 2014
Dear Shai K, let me start by apologizing for the feeling that was caused to you in during your experience with us, we sorry that your stay was not what you expected. As you might have read in some of our responses or reviews, we are under new management and these problems you mentioned have been brought to attention. We know our shortcomings and we're working to bring the property up to par
Hopefully if we get a chance to serve you again it will be as you expect it
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel Coco Beach & Casino

Property: Hotel Coco Beach & Casino
Address: Main St., Playas del Coco, Costa Rica (Formerly Coco Verde Hotel, Spa and Casino)
Region: Costa Rica > Province of Guanacaste > Playas del Coco
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Casino and Gambling Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool
Hotel Style:
Ranked #7 of 11 Hotels in Playas del Coco
Price Range (Based on Average Rates): £
Hotel Class:3 star — Hotel Coco Beach & Casino 3*
Number of rooms: 32
Official Description (provided by the hotel):
The Coco Beach hotel is located in Playas del Coco, the area of largest touristic growth in the Golfo de Papagayo and one of the most popular vacation destinations for locals and tourists alike. This growing touristic community is located 40km from Liberia, the capital of Guanacaste at 20 minutes from the International Daniel Oduber Airport. Coco Beach hotel offers a fresh environment filled with tropical air and surrounded by fun and adventure. Our hotel brings together a variety of services that include hotel, restaurant, sports bar, casino and a small mall. ... more   less 
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TripAdvisor is proud to partner with Expedia, Booking.com, Hotels.com, HostelWorld, Odigeo, TripOnline SA, HRS and HotelQuickly so you can book your Hotel Coco Beach & Casino reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Coco Beach Hotel Playas Del Coco
Hotel Coco Beach & Casino Costa Rica/Playas Del Coco

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