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“This is NOT a 4 star resort!”

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Villas Sol Hotel & Beach Resort
Ranked #8 of 11 Hotels in Playa Hermosa
Denver, Colorado
Level 2 Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“This is NOT a 4 star resort!”
Reviewed 19 November 2013 via mobile

Sad to report this place was very disappointing. We booked ahead and this was our only time spent in Papagayo. After a long drive and tiring day, all that we wanted was a hot shower and a good meal. After waiting 10 mins to check in at the wrong hotel across the way (the signs are not lit and the streets are dark), we finally parked at reception and were 'greeted' by a security guard rudely demanding we turn our car around and back in the parking spot. Seriously? What difference does it make? We were there for 5 minutes! Unfortunately our first impression was representative of our entire stay. After we got checked in, we realized that the wifi was only in the lobby and there was a fee to use it. When we found our room there was no parking in front of it and no way to turn around, so we had to blindly back up a steep incline, park elsewhere, and drag our suitcases up a long, steep staircase. We finally made it to the room to take a hot shower only to find cold water. There was a coffee maker with mold inside but no coffee. There was a cute patio but nothing to sit on. We made our way back to the all-inclusive restaurant to find Italian food night. This was a problem for me because I'm gluten-free but I'm not high-maintenance and can usually find something I can eat with no problems. None of the employees could answer my questions so I decided to just settle on a salad. Along with my scoop of salad a large, crawling bug was plopped on my plate. I instead ate some corn and beans while was attacked by mosquitos and we headed back to the room. We checked out early the next morning. Breakfast was mediocre but the view was stunning- the only saving grace. The employees didn't seem to want to be there, a smile was rare. I would have to agree. Bad experience and not at all what would be expected of a four star resort.

  • Stayed November 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank MisPas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Villas Sol B, Manager at Villas Sol Hotel & Beach Resort, responded to this review, 21 November 2013
Thank you for very much for your comments. Please accept our sincere apologies for all the inconveniences. We will make sure to share your experience with our staff to improve our service.
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1,252 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (300)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
Apex, North Carolina
Level 5 Contributor
56 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
Reviewed 16 November 2013

The first time we stayed, we were in the hotel section, and this time we had a one-bedroom villa. Both are nice. The privacy of the villa is great, but you have to wait around for the shuttle whenever you want to go anywhere. That said, the view from the villa is outstanding and the lodging is fabulous. The staff are all great, particularly Taylor in the restaurant, and Gilbert, the activities director. We will be back again and again.

  • Stayed November 2013, travelled as a couple
    • Value
    • Location
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    • Cleanliness
    • Service
Helpful?
3 Thank sundogcomm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel_Villas_Sol, Asistente at Villas Sol Hotel & Beach Resort, responded to this review, 18 November 2013
Thank you very much for your feedback, we make sure to give your nice comments to our staff. See you back soon. ¡Pura Vida!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
York, Maine
Level 2 Contributor
5 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 9 November 2013

Loved Costa Rica and Villa Sol Hotel. The staff was very helpful and friendly. Had a beautiful view from our room. Great excursions and the tour guides were the best. Food was very good and the activities at the pool were awesome. All the staff and grounds keepers work very hard to make sure you have a great vacation. Will definitely be back next year!

  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank suegay1954
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel_Villas_Sol, Asistente at Villas Sol Hotel & Beach Resort, responded to this review, 11 November 2013
Hi suegay1954:

Thanks for your comment, we are glad to receive this comment. We are be waiting for you the next year.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Portland, Oregon
Level 4 Contributor
28 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 21 October 2013

Nice place with very friendly staff. We stayed at the hotel section, but they also have a condo and villas section. All inclusive meals were tasty, but the variety was not impressive. The views were simply amazing. We had a table overlooking the bay every meal. The massage service here was the best I've every had. A 90 minute couples massage with an incredible view left me nearly intoxicated. This is definitely a thumbs up.

Room Tip: All hotel rooms had a great view. No elevator, so lugging bags to upper floors is about the only dif...
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  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank ManoftheMaps
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Villas Sol B, Manager at Villas Sol Hotel & Beach Resort, responded to this review, 13 November 2013
Thank you very much for your comments and for staying recently in our property. We are really glad you had a great time here and specially a wonderful experience in our new Spa locations. We hope to see you soon!!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hartford, Connecticut
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 15 October 2013

Great and awesome experience.First time visiting CR and it was so relaxing.Great excursions and Gilbert was so helpful with us. Make sure all our need we're met. The hospitality was awesome as we'll the room we were staying and the food we ate daily. The view is beautiful I enjoyed every minute and seeing and hearing the singing of the variety colorful birds. It was a dream in a realty of Pura Vida is called. Great time to go wet season prices are cheap and resort no crowded. Recently came from my stayed. I do recommend a must go. I will see you again soon Villas Sol.
Thanks
Polanco from Ct

Room Tip: View of the pool and ocean!
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  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Betsy P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Villas Sol B, Manager at Villas Sol Hotel & Beach Resort, responded to this review, 13 November 2013
We appreciate your positive comments, we are going to pass the information to Gilbert about his service. We hope to see you back soon. Pura Vida!!
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Brooklyn, New York
2 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 6 October 2013

The views from the balcony in the villa sol hotel was amazing. The staff was incredible. Gilbert helped us plan our excursions which ended up being great. Carlos who works in the activities took us on kayak tours and snorkeling even on his day off. He was really great. The food wasn't the greatest and neither were the drinks. Other then that everything was perfect. Definitely recommend staying at this resort if your going to Costa Rica.

Room Tip: Stay in a balcony room facing the water. It is one of the most beautiful views.
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  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank goldy1234
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Villas Sol B, Manager at Villas Sol Hotel & Beach Resort, responded to this review, 13 November 2013
Awesome!! We are glad you enjoy your stay in our property!! We will share your comments with our staff..
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New York City, New York
Level 3 Contributor
15 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 26 September 2013

Took this trip awhile and it's still in my mind as the best vacation I've ever been on. We received one of the corner rooms overlooking the bay. What a fantastic view from the balcony! Room was large and well taken care of. Coffee in room was the best I've ever had, not just compared to other hotels. Went diving a few times in the inlet. Better than all my trips to the Caribbean combined.

All-inclusive option allowed us to eat at any time as there was always food available next to the stunning, large and empty pools. Drinks were good too and had a good amount of alcohol compared to other all-inclusive resorts I've stayed at that try to save some money by skimping you of an extra shot or two. Loved waking up to the birds each morning. At breakfast we frequently saw sly birds jump on the table, look around for humans, then take the sugar packets and fly away! Lots of extremely friendly kittens around the grounds and lizards too. For dinners make sure you go to, and tip, those at the fancier restaurant.

Very short walk down to the beach from the hotel though there is a shuttle if you don't want to walk. The shuttle can take some time as it stops by all the houses (which i think are either owned privately or timeshared). The beach is picturesque and all the free water equipment made for an incredibly fun trip. We snorkeled with sea turtles and kayaked through some rapids to a secluded beach in the next inlet over from the one the hotel is on. The secluded beach was small but covered with manta rays. It even had a path leading up into the rain forest for one of the best hikes I've ever had.

Especially for the price this resort met every requirement. Will be going back in the future. Only problem is staff really didn't speak any english but they were very very patient with our broken spanish and we never had a single problem.

  • Stayed October 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank Karen61990
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Villas Sol Hotel & Beach Resort

Property: Villas Sol Hotel & Beach Resort
Address: Promotora La Costa, Playa Hermosa, Costa Rica
Region: Costa Rica > Province of Guanacaste > Playa Hermosa
Amenities:
Bar / Lounge Beach Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#8 On the Beach Hotel in Playa Hermosa
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Villas Sol Hotel & Beach Resort 3.5*
Number of rooms: 160
Official Description (provided by the hotel):
Villas Sol Hotel & Beach Resort is a development of 100% Costa Rican capital located on Playa Hermosa, Guanacaste on the northern Pacific Coast and managed by Promotora La Costa, a pioneer company in tourism development in Guanacaste. We are a 4-star resort, and have a Tourism Sustainability Certification (CST) of the Costa Rican Tourism Institute (ICT) and we are affiliated with Resort Condominium International RCI, being the only resort in Central America included in the Gold Crown category granted by this company. We work under an all-inclusive service in 54 deluxe hotel rooms and 109 fully equipped villas of 1, 2 and 3 bedrooms. With unbeatable view of Papagayo Gulf. Among many alternatives for entertainment and sports offered by Villas Sol Hotel & Beach Resort, you’ll find a wide variety of activities for all ages - water sports (motorized & non motorized), sport fishing, diving, kayak & jet ski as well as many one day tours that will take you to the many national parks and hide-away beaches in the area surrounding our resort. Our great location makes not only our resort a great destination but also offers a convenient closeness to all major tours and activities taking place in the Guanacaste area and surroundings. Villas Sol Hotel & Beach Resort is a place for all ages and types of vacationer. A great choice for families traveling with children, single travelers, honeymooners, people looking for a relaxing vacation or those looking for fun and excitement. Our friendly, helpful staff welcome all guests with a “PURA VIDA” and a smile & the best service. ... more   less 
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Also Known As:
Villas Sol Hotel And Beach Resort
Villas Sol Hotel & Beach Playa Hermosa
Hotel Sol Beach
Sol Hotel Playa Hermosa
Playa Hermosa Sol Hotel
Villas Sol Hotel & Beach Resort Costa Rica/Playa Hermosa, Guanacaste

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