We went to Costa Rica with a family of six so I wanted all of our trips planned out in advance. I contacted Bill Beard's Costa Rica to arrange our tours, two days in Arenal and two in Manuel Antonio. First, I have to say that Daniel in their office was unbelievably helpful and pro-active. He even told me about the crocodile boat tours and recommended that I make the reservation myself (rather than through him) because I would have more time flexibility if I did it that way. Daniel set up four tours for us. It is important to note that some tour operators are employed by Bill Beard's Costa Rica and some are contracted out. I was a bit disappointed by our tour around the Arenal Volcano, which including time at the Baldy Hot Springs, because I thought that more time was going to be spent hiking whereas the tour envisioned (but didn't tell me that this was the case) most of the time at the hot springs, which is more like a spa and which, as a result, probably accounted for a large portion of the cost of the day's tour. In addition, the tour operator came 30 minutes late, which meant that much of our hike was in the dark. (This obviously is not Bill Beard's fault.) The tour that Daniel set up a Rio Celeste/Tenorio was simply fabulous and was the highlight of our trip. If you do that hike, ask for Francisco as your guide. He was one of the best guides I have ever used. The mangrove boat tour was also excellent. The final day's hike through Manuel Antonio National Park left a bit to be desired and didn't really live up to our expectations for several reasons. If you do this hike, make sure to clarify how you will get back from the beach to where you are staying and make sure that the guide brings water and snacks. Let me conclude by saying that upon our return I shared both our compliments and our criticisms with Daniel and he was very eager to hear both, and especially to use our criticisms to help them improve their customer service experience. I would definitely use their services again if I return to Costa Rica.
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.