I don't even know where to begin. After a great experience in Monteverde my sister, her boyfriend and I arrived to what seemed like a nice hotel, with its private parking. We had gone to check in and they said it would be a little while for our room. So we walked to the sand to look at the beautiful beach. We walked back to our vehicle to collect our luggage. Thats when we found that our car had been broken into. They didn't take everything but they stole over $3,000 worth of items. I immediately went to the front desk looking for some assistance. The young recepcionist looked perplexed and went to get the bartender, Francisco ( not the manager because he was sleeping!!). The bartender then walked with me back to our car and started looking for the guard. He was up on this hill somewhere out of sight. Now we had only been there for maybe 20 minutes.
Long story short, the manager was of no help. The owner took no responsibility. He said that he had a sign in the parking lot that stated he had no legal responsibility, but there WAS NO SUCH SIGN. The whole time we were treated as if we did something wrong to the hotel. The service was absolutely terrible. I've never had such bad service in my life.
Please do now support this hotel and tell as many of your friends about the danger of staying here. We filed a police report and they told us that this happens regularly.
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- Also Known As:
- Las Brisas Del Pacifico Hotel
- Hotel Las Brisas Del Pacifico Costa Rica/Playa Samara