We got flats close to the beach and hammocks on the patio was great. The view was beautful. But when you book and pay rooms for 4 single people you expect to get a bed for everybody. We didn't. We got 2 flats in two different villas with only one bed in each flat and a kitchen without any glasses, cups and so on. One of the flats didn't have any towels when we arrived and when we went to the frontdesk we were promised to get towels immidiately, which didn't happen at all. We was also promised that they would open up the extra bedroom in connection to the flats we already got, which didn't happen either. We went to the frontdesk to get towels and keys, but they just told us to relax, someone will come, don't come back here and complain anymoore! The result was that two of us had to sleep on a sofa! The next day we went to the frontdesk again to complain with the result of angry replay from the staff, but after a couple of hours they came an unlocked one of the extra bedrooms. When we got back from beach, we didn't have any towels at all. Again we went to front desk to ask for better service and again we was told with angry voice not to come to frontdesk to complain anymoore. The answer about towels was that they had to wash and dry them before we could get them back. We got them after several hours, after we was at the front desk once moore complaining. We never got the last bed we were promised. Breakfast was good With a lot of fruits, eggs, bread, coffee and so on. The restaurant service at dinner was an catastrofy. It looked like the waiters was brand new and didn't know anything about service which also was very slow. We observed several guests leaving their tables because they didn't get any service. We wanted both starters and dinner. We got dinner for 2 people at the table first(we were 4 people). When we asked for our starters the waiter didn't understand what the problem was but he took the dinnerplates out again, and we waited over 40 minutes for our starters. Then it was time for dinner and 2 of us got their dinner, cold cause it was the same food we got earlier and was send out with message to make new food. Dinners for the rest of us wasn't coming and when we asked for it they hadn't started to make it yet. Everything was a disaster and we just wanted to go. Samara beach is a great place, the cabins located right on the beach and has a wonderful view. It is a pity that the place will be destroyed by lack of equipment, poor service and unskillful waiters. Recommend no rent at this location with the current owners
- Official Description (provided by the hotel):
- We are a hotel with fully equipped villas and deluxe rooms. We are located in front of the beach very close yo downtown Samara. ... more less
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- Also Known As:
- Hotel Villas Playa Samara Costa Rica