We had high expectations upon checking into Casa Sueca, largely formed by opinions shared here on TA.
When we got there we were greeted by a young hostess who did not have our reservation, asking us if we wanted a room. We had made a reservation including a healthy deposit. The hostess made me log into her computer to prove this, including the deposit amount as she appeared not to believe me.(Gosh thanks for making us feel special and for the great customer service).Once we arrived in our room we were unpleasantly surprised to find no plumbing (no running water, and no toliet functioning). We went down and spoke with the same hostess who informed us that she knew this (may be nice information to share with guests when they check in!) and it would hopefully be up and running the next day. Later the next day water was restored, however there was never a return of hot water-just nice cold water to shower in, shave in, etc. The host staff were pretty much non existent throughout the rest of the week, guests were left to fend for themselves,despite many reminders about the water situation. The upside is that the ocean and pool were much warmer than the shower-so one could improvise!
Overall Tamarindo is beautiful, we will return for sure. There were many highlights including great company (there for wedding) fantastic sunsets, however Casa Sueca was an overall letdown. When we return WE WILL not stay at Sueca-and I strongly urge anyone traveling there to look at several other options in the area, as Sueca doesn't seem interested in customer service, hospitality or guest interaction.
- Official Description (provided by the hotel):
- Casa Sueca is a unique Eco-Friendly boutique Hotel & Tropical Escape located in a secluded cul-de-sac between Playa Tamarindo and Playa Langosta. Casa Sueca in Tamarindo, Costa Rica is the best choice when looking for upscale and modern accommodations. Located steps from the beach, you are just moments away from surfing, fishing, fun and sun! We are in the north west region of Costa Rica (Guanacaste), less than one hour drive from the international airport in Liberia. Once in Tamarindo, we are less than a 5 min drive to town center, restaurants, shops or nightlife. Yet still located just steps from the beach, you can enjoy the sounds of the waves from your private porch or balcony, or relax in the salt water pool and jacuzzi. In less than a one minute walk, take a dip in the sea, go surfing, or simply enjoy the incredible sunset on the beach. Casa Sueca is a eco-friendly unique tropical escape, with exuberant gardens, tropical fruit trees and a variety of herbs we welcome you to enjoy during your stay with us. Our large salt water swimming pool with Jacuzzi and waterfall also includes a BBQ Grilling area, all for your enjoyment. The property is fully gated with a private gated parking area and surveillance cameras for your safety. Casa Sueca consist of 5 newly remodeled, fully furnished Suites, Rent one or all to accommodate one person up to twenty-eight people. 3 Studio Suites on the first floor and 2 apartments on the second floor. Each offers a private entrance and private open air patio or balcony with hammock, table and chairs for outdoor dining. Other amenities include: - AC in each room and bedroom & ceiling fans - Fully equipped private kitchen - Private bathroom with hot water - Wireless internet - Cable TV, DVD players, and DVD's - Maid service - In suite private safes - Gated property, gated parking Micron One - mattress covers and pillow cases (Micron One(R)- revolutionary new fabric that blocks even the tiniest allergens and micro toxins). Bathroom towels, pool towels and linens are provided as well, bring your own beach towels if desired Boogie boards and a secured storage for your surf boards available at no charge. ... more less
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