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“Stay here if you enjoy roaches”
Review of Hotel America

Hotel America
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Hotel America
Ranked #6 of 7 Hotels in Heredia
Reviewed 18 December 2012

Very disappointed in this hotel. We were basically forced to stay here due to an unforeseen emergency late in the evening. The gentleman at check in provided no service at all. Our room was upstairs a few doors down from the elevator. Once we got into our room I was scared to place anything on the floors since it just didn't look clean. At this point we just wanted to sleep after a long day of traveling. Turned on the bath light only to find German roaches running rampant along floor and wall.
The room is extremely basic and should only be used as last resort. We found hairs in the bath shower.
Found it strange the cleaning lady the next day was mopping the floor without any bucket of water. What kind of cleaning lady wears high heels?
We didnt even dare check out the free continential breakfast for fear of finding more roaches.
Could not fathom paying $70 ever again to stay here. This is a $20 night hostel.

  • Stayed: December 2012, travelled as a couple
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1  Thank Mark M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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11 - 17 of 32 reviews

Reviewed 19 January 2012

Our room had no window, it was very loud, smelled very ugly and in the bathroom were cockroaches.
The breakfast: Toast, fruits which looked anything but fresh. I asked for margarine or butter, the waitor told "No margarine today". The transparent liquid called coffee tasted like sluice water.
The only thing positive in this hotel are the 3 internetaccesses in the lobby.
And the $ 70 are much to much for this accomodation.

  • Stayed: January 2012, travelled as a couple
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4  Thank Sabine W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 October 2011

For what it is, it was very nice. Don't expect a 4 star hotel, but it's well worth the price. The Hotel America is consistent with other hotels of the same vintage we've stayed in in other Latin American nations. It's not what you find in the US, but shouldn't be expected to be so. We were well pleased with what we got for our money, and if we needed to be in downtown Heredia again, we would not hesitate to use this classy little hotel.

My wife and I were part of an international conference hosted at the Hotel America. We were there for two nights and were very well satisfied in all but one area--and that allowed for some humor. We had trouble getting enough hot water for me to shave and my wife to shower at the same time. Then I ran out of hot water and had to rinse cold...a minor problem in the tropics, actually. In fairness, the hotel was fully booked and it's likely that everyone in the place was showering at the same time. Also the rooms were dimly lit, which is consistent with other hotels we've had experience with in the region. The hallways were brightly lit and there were plenty of couches, etc. to sit on to use computers, read or whatever.

The staff was pleasant, and there were enough folks competent in English to help us out when our Spanish failed us. The desk clerk happily arranged a rental car on the day of our departure and that worked out quite nicely for us.

The conference included meals and snacks which were prepared and served on site. The kitchen appeared clean, and all the food was both tasty and well served. There was always enough to have seconds if wanted. I only wish they would put out real milk or cream for the coffee--such great coffee, but powdered creamer, why?

There are a few computers available for guests' use, but they appeared to be somewhat old; but since we had our laptop, and the wireless connection was good, that was not an issue for us.

We slept well and enjoyed our stay. The nature of the place with its interior doorways and common hallways allowed--or maybe forced--the interaction between the guests who were all part of the same conference, which for us was a benefit.

  • Stayed: October 2011, travelled on business
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1  Thank BillP1215
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 September 2011

This is a decent place if you have business in central Heredia. It's in the middle of downtown so it is conveniently located; close to the park and local business. A casino is almost next door if you a gambler. Rooms were clean, beds comfortable, staff very friendly, good hot water, TV and coffee was ready at 6:00am every morning (now that's a plus). There is a small bar adjacent to the hotel, no wifi but computers in the lobby. Stay away from the chinese restrant down the street to the right; it's probably the worst food I've had in Costa Rica. The second night there (our last night) there was a reunion down stairs and they had the LOUD disco going till around midnight (it was a Saturday night). We dealt with it and did get some sleep but as we are "early to bed, early to rise" types it wasn't the best thing for the hotel. The complementary breakfast is ok with fresh fruit, cereal, juices, toast, etc. But for $50 a night it was a deal. We'd stay there again. Check out the 1950's era movie projector in the lobby- very cool.

Room Tip: Ask for a room away from the elevator.
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  • Stayed: September 2011, travelled as a couple
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1  Thank Josejungla
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 August 2011

I have stayed at this hotel several times and I find that it is o.k. for the money. It is comfortable and clean and the employees are friendly. I would recommend a short stay at this hotel.

  • Stayed: June 2011, travelled solo
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1  Thank Gil F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 August 2010

...Nice rooms, but you can hear the people next door gargling int he bathroom, other's TV all night long, babies screaming, and and every door slamming closed, at all hours. We took sleeping pills and used ear plugs, but we were still kept up late, after midnight, and awakened by loud, early rises at 5 AM. The morning staff was apologetic...

BTW...the restaurant is not open past lunch, and no bar, as some guide books state. Nor is there an included breakfast. In five weeks of travelling in Cost Rica, you will have some negative experiences, this was definitely our worst. Most hostels are much quir\eter, not to mention low cost.


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  • Stayed: August 2010, travelled as a couple
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Thank Scarzell
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 September 2009

As the hotel provided by the tour group, I did not have much choice in hotel, but considering Hotel America was listed in Rough Guide travelbook, I expected a little better. While the staff were friendly enough (even when we were checking in at 11:30pm), the hotel had little else to offer. The rooms were on the small side of average in terms of size, and very very dirty. The floors (main space and bathroom) were very dusty and had hair left behind. While linen was provided, they were of very poor quality and very old. Beds were comfortable enough though. The doors and locks were questionable, either broken or very loud.

The walls between rooms are very thin and EVERYTHING can be heard. From the screeching sound of the hot water to the laughing of the neighbours. The morning after arriving in CR (very jet lagged) I was woken up at 6am to the unreasonably loud music/radio from the daily cleaners. They did not turn off the music until 9am, which was ridiculous.

Yes there is free internet, however there was only two computers, only one which was working. The location of Hotel America is good. While I did not stay at any other hotel in Heredia to compare standards, I did not enjoy my stay at Hotel America. I actually stayed in two separate rooms as our tour group returned to Heredia after 2 weeks. I was not impressed both times.

  • Stayed: January 2009
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Thank anle87
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel America

Address: Calle Central ave 2 y 4 | 50 Mts South Central Park, Heredia, Heredia 40101, Costa Rica
Region: Costa Rica > Province of Heredia > Heredia
Amenities:
Casino and Gambling Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Shuttle Bus service
Hotel Style:
Ranked #6 of 7 Hotels in Heredia
Price Range: £34 - £52 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hotel America 3*
Number of rooms: 38
Official Description (provided by the hotel):
The America Hotel is located 25 minutes from the Juan Santamaria international airport, located in the Centre of Heredia city, offering you a variety of alternatives to the delight of his visit. With a very nice infrastructure, Hotel America has more than 10 years of receiving visitors. To be located in the center of the city, visitors can find various points of interest such as: the Central Park 50 meters, banks, ice cream, shops, souvenirs, restaurants and only 10 or 15 minutes the Mall. You will find historical sites: The Fortin one of the symbols of the city of Heredia, the Instituto Nacional de Biodiversidad INBIO in which you will find part of our natural beauty. ... more   less 
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Also Known As:
America Hotel Heredia
Hotel America Costa Rica/Heredia

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