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“Double Tree Cariari Costa Rica” 5 of 5 bubbles
Review of DoubleTree by Hilton Hotel Cariari San Jose

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DoubleTree by Hilton Hotel Cariari San Jose
Certificate of Excellence
Austin, United States
1 review
“Double Tree Cariari Costa Rica”
5 of 5 bubbles Reviewed 14 May 2014

excellent hotel, wonderful setting and the staff are all friendly and helpful. Breakfast in the outdoor, covered restaurant area is a delightful way to start your day. Good food, lots of variety and attentive staff.

  • Stayed May 2014, travelled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Barbara C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Carolina S, Director of Sales at DoubleTree by Hilton Hotel Cariari San Jose, responded to this review, 16 May 2014
Your comments about your stay at DoubleTree by Hilton Cariari San Jose made me smile. We know it’s the little things that make your stay more comfortable (along with our great location). Hope to see you again soon. Carolina Salazar, Director of Sales & Marketing.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,257 reviews from our community

Traveller rating
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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (182)
Date | Rating
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English first
Louisville, Kentucky
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed 13 May 2014

I stayed at this hotel with my mother and aunt. The rooms were nice and comfy but the room did have a musty smell. Most of the places I stayed in Costa Rica did have this same musty smell due to all the rain during the rainy season. I felt very safe at the hotel and enjoyed the pool, restaurant and bar. The area around the hotel seemed very safe also. We walked to the mall and other shops and never felt unsafe. My mother and I left early for our flight back home and my aunt had a later flight. She told us after we all got home that someone tried to come into the room but failed due to the security bolt. It is a shame that this hotel has security issues because it is a nice hotel.

  • Stayed September 2013, travelled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank KellywV2511IF
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Carolina S, Director of Sales at DoubleTree by Hilton Hotel Cariari San Jose, responded to this review, 16 May 2014
Thank you for your review of your experience with your guest room. At DoubleTree by Hilton Cariari San Jose, we often utilize guest reviews to help us improve our hotel operations. We’ve reviewed your feedback with our hotel team and are now actively taking steps to improve. We appreciate your time in reviewing our hotel and look forward to seeing you during your next visit to Costa Rica. Carolina Salazar, Director of Sales & Marketing
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Osoyoos, Canada
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 13 May 2014

Nice hotel, very comfy and quiet, exceptional staff. Warm cookies were a delicious surprise. And our dog loved the doggy bed and dishes offered at check in. Airport shuttle service needs some work, ended up taking a taxi, but that could be just a Costa Rica thing.

  • Stayed May 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank BarbB332
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Carolina S, Director of Sales at DoubleTree by Hilton Hotel Cariari San Jose, responded to this review, 16 May 2014
Thanks for staying here at the DoubleTree by Hilton Cariari San Jose. We’re glad you had a taste of our warm, caring service (along with our delicious cookie at check in). We look forward to welcoming you back. Carolina Salazar, Director of Sales & Marketing.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Singapore, Singapore
Level Contributor
51 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
1 of 5 bubbles Reviewed 12 May 2014

Stayed in this hotel last week, serious safety concern! we got robbed inside the compound! worst still when complain to the reception and security, do not show any concern at all!

Beside this, concierge guy is very rude.

I'm a hhonors diamond member as i frequent many hilton property, this is easily the worst! room have bad smell and dirty. It is very old as well.

seriously if u plan to stay here....please consider other hotels

  • Stayed May 2014, travelled on business
    • 1 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
2 Thank lynnnss
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Carolina S, General Manager at DoubleTree by Hilton Hotel Cariari San Jose, responded to this review, 16 May 2014
Thank you for your review of your recent stay at the Doubletree Cariari.

I'm very sorry for the unfortunate situation that you experienced at the roadside near the entrance of the hotel. The safety of our guests is a very important issue for us and as a form of prevention, we are dialing with the local Municipality trying to get them to increase the security in this area, we also advise our guests to take a taxi even if they go as near as the Hard Rock Cafe.

We have CCTV cameras in all gardens surrounding the hotel, however with security issues nowadays, even though we take precautions, for us as well as everybody else, is not possible to control what happens outside.

We appreciate that despite of this situation, you gave us the opportunity to welcome you again. Please do not hesitate to contact me should I be of any assistance.

Sincerely,
Jorge Gutiérrez
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
San Jose, Costa Rica
2 reviews
3 of 5 bubbles Reviewed 12 May 2014

The room itself was nice enough, but after the first day I noticed a funk lingering in the air when returning from business. I believe it was sewer gas coming from the shower. Not sure if it had a trap. Plus, my shower drain was clogged the first day. I was standing in about 4" of water by the time I was finished showering. I told the desk about it, and the problem was satisfactorily address that day. Lastly, the baseboard trim was coming off the wall in several places. One piece was lying there with nails pointing up - could have been stepped on with really dire consequences. At breakfast in the dining area each day. The food was great, as was the service. The staff was very friendly and upbeat.

  • Stayed May 2014, travelled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Gabriel R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Carolina S, Director of Sales at DoubleTree by Hilton Hotel Cariari San Jose, responded to this review, 16 May 2014
We’re sorry we didn’t provide the quality of amenities and service you deserved during your recent stay at DoubleTree by Hilton Cariari San Jose. We apologize for the issues in your room and we’re working with our maintenance team to ensure the situation doesn’t happen again. If you return to our area, we hope you’ll stay with us again and give us an opportunity to show improvement. Carolina Salazar, Director of Sales & Marketing.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Worcs
Level Contributor
80 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 73 helpful votes
5 of 5 bubbles Reviewed 11 May 2014

We stayed here 2 nights 1 before and after our tour of Costa Rica. Its a great location 10 mins from the Airport and 2 mins from the Pan American highway. The Hotel has a resort feel the gardens and pool are delightful an oasis away from the hustle and bustle.
The rooms are spacious and well equipped and a 2nd door leading onto the pool area was a great bonus all staff were friendly and efficient, breakfast plentiful and varied.
Would not hesitate to stay again

Room Tip: Ask for one overlooking the pool.
See more room tips
  • Stayed April 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank WorcsHornet
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Carolina S, Director of Sales at DoubleTree by Hilton Hotel Cariari San Jose, responded to this review, 16 May 2014
I just wanted to thank you for your recent stay here at DoubleTree by Hilton Cariari San Jose! I’m so glad you were able to experience our warm hospitality and we look forward to seeing you again soon. Carolina Salazar, Director of Sales & Marketing.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
SJU, Puerto Rico
1 review
3 of 5 bubbles Reviewed 9 May 2014

Internet, is very slow since I cant speak by any telephone services such as skype, majic jack among others. Please review wireless signal or internet locations. This is not the first time. I move to any location but for some reason the web is not available... Looks that there not strop wireless location.

  • Stayed May 2014, travelled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Kenneth R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Carolina S, Director of Sales at DoubleTree by Hilton Hotel Cariari San Jose, responded to this review, 16 May 2014
We appreciate your feedback on the speed and cost of our internet service at the DoubleTree by Hilton Cariari San Jose. We’re sorry for the inconvenience and are currently addressing this issue with our service provider. Thank you for bringing this to our attention, and we hope you’ll consider staying with us again when your travels bring you back to Costa Rica. Carolina Salazar, Director of Sales & Marketing.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about DoubleTree by Hilton Hotel Cariari San Jose

Property: DoubleTree by Hilton Hotel Cariari San Jose
Address: Cariari, San Antonio De Belen 40701, Costa Rica
Phone Number:
Region: Costa Rica > Province of Heredia > San Antonio De Belen
Amenities:
Bar / Lounge Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 9 Hotels in San Antonio De Belen
Price Range (Based on Average Rates): £
Hotel Class:4 star — DoubleTree by Hilton Hotel Cariari San Jose 4*
Number of rooms: 222
Official Description (provided by the hotel):
Warm, rustic and luxurious, the DoubleTree Cariari by Hilton brings modern day opulence to Costa Rica's capital city. A heavenly urban retreat with spacious guestrooms, a sparkling swimming pool and great service. ... more   less 
Reservation Options:
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Also Known As:
Doubletree Cariari By Hilton San Jose Hotel San Antonio De Belen
Doubletree San Antonio De Belen
San Jose Hilton
DoubleTree By Hilton Hotel Cariari San Jose Costa Rica/San Antonio De Belen

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