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“Beyond Excellent!!!!”

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Wyndham San Jose Herradura Hotel & Convention Center
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960 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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Level 6 Contributor
202 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 101 helpful votes
Reviewed 23 April 2014 via mobile

I stayed here for two nights before heading out of San Jose. The lobby area is very nice, and includes a nice sports bar area and casino. There are 3 pools, one of which is large and resort-like with a little palm tree island and a waterfall down to a lower pool. Across the parking lot is the Hard Rock and across the highway are a bunch of places to eat. Rooms include a better than average buffet breakfast. That's the good.

The "just ok" are the rooms and the layout. The rooms are in need of upgrading. They are very basic and bland. The layout of the hotel makes it easy to get lost, and requires some walking if you are in one of the back rooms by the large pool.

The service was good, and overall I would recommend this place as long as you are paying less than $120 a night.

  • Stayed March 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank The~PuRa~VIdA~
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bellingham, Washington, United States
Level 6 Contributor
171 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
Reviewed 8 April 2014

We stayed here on two separate occasions ....at the beginning of our trip and end of our trip in Costa Rica. The first night we were placed on the main floor in what could possibly have been the loudest room and worst night I have ever experienced in my life in a hotel. The room smelled musty and as mentioned the noise was unbelievable. When we conveyed this to the staff, they assured us that on our return we would be placed in the tower and it would be a completely different experience... and so it was. The rooms were delightful and we slept like babies. We booked our rooms through Expedia and I'm not sure if the first room was in the "Expedia Hallway" or not but we certainly were happy with our subsequent room. The pool is great. Also very close to the airport and van service provided.

Room Tip: Definitely ask for a room in the tower!!!
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  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Teresa T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
maximilianoruiz, Director Comercial at Wyndham San Jose Herradura Hotel & Convention Center, responded to this review, 9 April 2014
Dear Guest,

Thank you very much for your message. It is unfortunate that you had a difficult situation on you first visit to our hotel. However, I am pleased that our staff listen to your comments and result the situation when you returned.

I hope to see you again in the future.

Best regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Medford, Oregon
Level 4 Contributor
27 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 6 April 2014 via mobile

I booked 3 rooms for my family of 9 for one night before a 7am flight back to the states. Rooms are typical wyndham quality I'm used to in the US. The hotel has 4 beautiful pools which provided a nice place to relax and let the kids play for the afternoon. Several restaurant options nearby, including an argentine churrasceria. We also chose this hotel based on proximity to the LDS temple (Mormon) which we visited, only a short cab ride. Airport shuttle was on time, 10-15 min ride to SJO, no issues on early morning departure. Hotel staff are friendly, professional, bilingual, with overall duplication of Wyndham quality in US. I'd stay here again for an SJO arrival or departure.

Stayed April 2014, travelled with family
Helpful?
Thank RugbyOregon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
maximilianoruiz, Director Comercial at Wyndham San Jose Herradura Hotel & Convention Center, responded to this review, 9 April 2014
Dear Guest,

Thank you very much for taking the time to write to us. It is always a pleasure to hear that our hotel is up to the standards of any Wyndham hotel in the US. We are glad that you enjoyed your stay and hope that you will visit us again soon.

Regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Jamaica
Level 4 Contributor
25 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 6 April 2014

Stayed here for a conference. I had a very good room though it seems that there are varying grades of rooms. Conference facilities were good. Internet good. My only complaint was the food. The breakfast was mediocre and repetitive. As was the food at the conference. There is a Japanese restaurant on site which is good - and there are other restaurants on site which I did not go to.

  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Deborah C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
maximilianoruiz, Director Comercial at Wyndham San Jose Herradura Hotel & Convention Center, responded to this review, 9 April 2014
Dear Guest,

We have received your message and apprecite your comments. I am surprised that you found the breakfast repetitive since it is a buffet, which offers quite a variety of different options. Each of the conference organisers are in charge of choosing the menus for each meal that was served. Perhaps, you could mention to those concerned the fact that you would prefer more alternatives.

Looking forward to seeing you soon.

Regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level 3 Contributor
18 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 2 April 2014

I think looking at other reviews that the hotel has different blocks and that I was in the modern block, with a nice room overlooking the very pleasant and ttractive pool area. A colleague in the older block was not so happy. So insist on a room close to the restaurant/pool area.

The welcome (in English) was good, service friendly and efficient, room very nice (and clean and mould-free), restaurants reasonable though the food in the main restaurant was acceptable rather than good. Good Japanese restaurant. All hotels should offer free internet in rooms and throughout the hotel, one of my main concerns as I travel mainly for work, and this one does; well done – and shame on those hotels, including many big chains who still rip us off so disgracefully.

My room was joined to the next one by a door and I could hear my neighbour’s television. That would have disturbed me if I didn’t always travel with earplugs. Apart from that a good experience, lovely pool area, and at $115 I’d say good value. But it is near the airport; very convenient for me as I was working but 30 to 45 minutes from the centre not perfect for tourists I would imagine.

In one sentence: I enjoyed my stay and would go again.

Room Tip: This rating scale is unhelpful; I need a "good" rating between average and "very good...
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  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Wroglebaum
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kingston, Saint Andrew, Jamaica
Level 4 Contributor
34 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 31 March 2014 via mobile

The hotel's infrastructure is good. I realized from reading several reviews that all rooms are not created equal! My room was small but adequate, clean sheets and towels, bur was in need of an upgrade. The grounds are beautiful
Colleagues of mine got a much bigger room with more amenities
The free breakfast is a plus, but don't get too excited! It's the SAME thing each day. More thought could go into choices. The choices of cheese and ham for example, are low quality

The plus is there is good strong wifi in the entire hotel and the conference facilities were good.
The staff was efficient and helpful

Overall the stay was pleasant



Stayed March 2014, travelled on business
Helpful?
Thank Babs M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
maximilianoruiz, Director Comercial at Wyndham San Jose Herradura Hotel & Convention Center, responded to this review, 9 April 2014
Dear guest,

It was good to receive your message and the comments therein. Our hotel offers several different rooms categories, therefore I am unable to comment on the differences you noticed between your room and that of your colleagues, because i am not aware of the reservations which were made.

I will definite talk to the food and beverage manager althogh, I know that he makes every effort to maintain the quality and variety offered at our breakfast buffets.

Sould you have another opportunity to visit Costa Rica we shall look forward to seeing you again.

Regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Wyndham San Jose Herradura Hotel & Convention Center

Property: Wyndham San Jose Herradura Hotel & Convention Center
Address: 1000 San Jose | 3 Miles South of Intl Airport, San Antonio De Belen 71880-1000, Costa Rica
Phone Number:
Region: Costa Rica > Province of Heredia > San Antonio De Belen
Amenities:
Bar / Lounge Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Ski-In / Ski-Out Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #5 of 10 Hotels in San Antonio De Belen
Price Range (Based on Average Rates): £
Hotel Class:4 star — Wyndham San Jose Herradura Hotel & Convention Center 4*
Number of rooms: 229
Official Description (provided by the hotel):
With a prime location just minutes from Juan Santamaria International Airport, visitors to Costa Rica's capital city will find the Wyndham San Jose Herradura Hotel and Convention Center the ideal retreat, with a wealth of amenities, an idyllic setting and world-class service. With downtown San Jose just minutes away, adventurous leisure travelers will enjoy magnificent natural attractions including the Poas and Arenal volcanoes, rainforest trails and a host of splendid cultural attractions, while business travelers will appreciate the close proximity to a number of prominent business addresses and Free Zones, as well as the hotel's impressive International Conference Center, making this San Jose, Costa Rica hotel the perfect choice for all travelers. Those seeking recreation will revel in a host of activities, including three sparkling outdoor pools, a fully equipped fitness center and special privileges at the nearby prestigious Cariari Country Club and Golf Resort, with 18-holes of golf and tennis courts. Guests craving relaxation can unwind in one of five Jacuzzis, enjoy a relaxing massage in the full-service spa or a respite in the sauna, while fun-seekers will enjoy the non-stop gaming at the on-site Fiesta Casino. With three restaurants and a stylish bar offering a variety of cuisines, guests can savor a host of food and beverage options and enjoy a daily bountiful, complimentary breakfast buffet. Guests arriving into Juan Santamaria International Airport can hop aboard the convenient free shuttle service, and the 24-hour business center and complimentary Wi-Fi affords guests the opportunity to stay productive. With an on-site beauty salon, gift shop, child-care services and more, the hotel offers everything a guest could need to make their stay as comfortable and stress-free as possible. Each of the hotel's 230 over-sized, smoke-free guest rooms features contemporary styling, a unique fusion of warm and cool tones and thoughtful amenities like a flat panel TV, free Wi-Fi, plush bedding and ultra-modern air conditioning. Superior Rooms offer breathtaking views of the lush gardens, while guests upgrading to the Executive Level enjoy a 42-inch LCD TV, a private lounge, secretarial services and complimentary happy hour. All of the spacious, airy Suites feature a Jacuzzi and separate sitting area, while those wishing to indulge in ultimate pampering will delight in the Honeymoon Suite with its own private sauna or the two-bedroom Presidential Suite with full kitchen and dining room. This San Jose, Costa Rica hotel features the state-of-the-art International Conference Center with over 28,320 square feet of meeting space. The event space ranges from an event room that accommodates up to 10 people, to the 12,800 square-foot Salon La Paz Ballroom that accommodates up to 840 people for a banquet or 110 10X10 foot exhibit booths. There is a Wyndham waiting 3 miles South from Juan Santamaria International Airport. ... more   less 
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Also Known As:
Ramada Plaza Herradura Hotel San Jose Metro
Ramada San Antonio De Belen
Ramada San Jose
San Jose Ramada
Plaza Herradura San Jose Ramada
Wyndham San Jose Herradura Hotel & Convention Center Costa Rica/San Antonio De Belen

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