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“Average hotel, quite outdated”

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Country Inn & Suites By Carlson, San Jose Aeropuerto, Costa Rica
Mexico City, Distrito Federal, Mexico
Level 3 Contributor
14 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Average hotel, quite outdated”
Reviewed 16 January 2014

I stayed at this hotel for three nights on a business trip. It wasn't the best decision. The hotel is set up as several two or three-stories townhouses with their own independent entrances. The first impression I got was that nobody from the lobby was kind enough to lead me to my room, they joust pointed in a certain direction and I went out looking for it. It was not easy to find among all those townhouses. When I got there, there was no elevator, so I had to climb two flights of stairs with my luggage. The room was average at best, with old fashion electronics, old furniture and two noisy air conditioning units right by my window (with non-exixten insulation). On the positive side, the pool area looks nice and the food at the restaurant is not bad. I think this place is overrated for what it really is, though it is cheaper than the Doubletree nearby. There are also some restaurants and a supermarket a short walk away.

  • Stayed July 2013, travelled on business
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Helpful?
Thank Rene A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CarlsonRezidor, Online Customer Support at Country Inn & Suites By Carlson, San Jose Aeropuerto, Costa Rica, responded to this review, 19 January 2014
We apologize you were not satisfied with the condition of the hotel during your stay. Furthermore, we will be addressing the staff to ensure our service is improved to a level that is beyond your expectations. We appreciate you taking the time share your experience. Your comments are valued, and your suggestions will be used to consider improvements in the future. To discuss your stay further, please contact Corporate Customer Care.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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646 reviews from our community

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Rating summary
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SARATOGA
Level 4 Contributor
41 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 9 January 2014

For our two-person reservation, we were given a suite with two separate rooms each with its own bathroom; it was great! We also enjoyed breakfast a lot: ample foods in a open air setting overlooking the pool. For what we paid, it was a great deal. Being half way between San Jose and the airport, the location worked out well for us. (it would have been nice if the windows in the room would open for fresh air, but they don't)

  • Stayed November 2013, travelled with family
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Helpful?
Thank JANE L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brockville, Ontario, Canada
Level 5 Contributor
71 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed 6 January 2014

We utilized this hotel as a starting and ending point for two weeks travelling throughout Costa Rica. This is a hotel that is very conveniently located within 20 minutes of the airport. The staff here is outstanding and made our feel welcome and looked after every thing we asked for. The buffet breakfast has a larger selection than we expected and the food quality was above average. The rooms are clean, quiet and have easy and safe access. I would recommend this location as a staging area for international flights for exploring Costa Rica. The only downside is one of location. If you do not have a vehicle there is very little within walking distance, only a few restaurants and one grocery store. We considered this a minor issue and will stay here again.

  • Stayed December 2013, travelled with family
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Helpful?
Thank Michael A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Seattle, Washington
Level 3 Contributor
17 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 5 January 2014

We stayed here our last two nights in Costa Rica since it is close to SJO airport, a 5-10 min. cab ride. There is a small complex with shops, restaurants, and a rather nice market within a few blocks' walk. Our room was nice and clean, quiet, the bed very comfortable, and there was a mini fridge, microwave, and safe for our use (and I dare not forget the remote-controlled air conditioning!) The bathroom was also clean, and had complimentary shampoo, conditioner, and body lotion. There was a private porch with a table and chairs just outside the sliding glass doors, nice for drinking coffee (also included, with use of the one- or two-cup coffee maker) in the morning. I don't usually pay much attention to decor, but the room was tastefully decorated and arranged.
Breakfast was included with our stay, and I was pleasantly surprised by the large buffet spread they offered in the morning -- gallo pinto, eggs, several kinds of breads, cereal, oatmeal, fruit, and other items were available. We ate two meals at the hotel, one of which was room service. The food could use a little improvement, but it wasn't awful by any means, and room service was very fast. We had some laundry done and I did not get back a pair of pants I had sent in. Fabio at the front desk tracked them down for me. He also checked us in and was a very pleasant and efficient front desk attendant. A nice fella carried our bags to our room upon arrival. We had a very early flight in the morning and arranged for transportation the night before. The driver was waiting for us after we completed a speedy checkout. We didn't partake, but there were fresh fruit and pastries available in the lobby since breakfast wasn't available until later. We used the hotel shuttle a couple times, and both times it was WAY cheaper than the one return trip we made from the mall in one of the orange city cabs -- use the hotel taxi! Some elements of the hotel seem a little dated (hallways and some of our room walls had some scuff marks), but other than that the grounds are well tended to, including the pool. There is a pool with both shallow and deep ends, and a smaller pool for kids which is shallow.

My only complaint would be that the wi-fi signal was almost nonexistent in our room, and we had to go sit by the pool to use the internet (no big deal). Overall I was very impressed with our stay here, and would stay again in the future.

  • Stayed January 2014, travelled as a couple
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Helpful?
Thank SaEofDoom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, UK
Level 5 Contributor
65 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 28 December 2013 via mobile

Chose this hotel because of its proximity to the airport but also because of its good value and pool. I wasn't disappointed with my choice. Room was well furnished - excellent quality bed and linen. All amenities in room you would expect from business class hotel. Good quality toiletries and free Britt coffee was a nice touch.

Breakfast included and hourly shuttle to airport. Restaurants and small shopping centre within walking distance.

Stayed December 2013
Helpful?
Thank gambarre
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ferndorf, Austria
Level 2 Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 16 December 2013

we stayed in the hotel twice, each time for one day. The check in was good and quick, both our rooms were nice with the bed upstairs (the first room also had a bathroom upstairs which is really fine), we had wifi in our room working a little bit hard and not very well connected.

Breakfast was not very rich, but enough for us.

We took the public bus to downtown san jose (the price ist very cheap and the bus stop only a few meters from the hotel on the panamericana).

Unfortunately it was very noisy due to the traffic on the highway, especially in morning hours.

the room was on the second floor and there is no elevator so be prepared to carry your things at least down (the baggage was carried up after check in).

  • Stayed December 2013, travelled as a couple
    • Value
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Helpful?
Thank Laura P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paradise, California
Level 1 Contributor
4 reviews
Reviewed 10 December 2013

Very friendly, helpful and professional staff in a spacious hotel with a nice balcony. Good restaurant. They were helpful in printing out boarding passes, and went the extra mile in returning a lost item to me. One downside, was the "free"shuttle to the airport. When we offered to tip him, after the ride, he refused and said we needed to pay full price.
Big thank you to Victor and Karla!

  • Stayed December 2013, travelled with family
    • Value
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Helpful?
Thank Erik L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Country Inn & Suites By Carlson, San Jose Aeropuerto, Costa Rica

Property: Country Inn & Suites By Carlson, San Jose Aeropuerto, Costa Rica
Address: Sobre Autopista General Canas | Ciudad Cariari, San Antonio De Belen 40701, Costa Rica
Phone Number:
Region: Costa Rica > Province of Heredia > San Antonio De Belen
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #4 of 10 Hotels in San Antonio De Belen
Price Range (Based on Average Rates): £
Hotel Class:3.5 star — Country Inn & Suites By Carlson, San Jose Aeropuerto, Costa Rica 3.5*
Number of rooms: 92
Official Description (provided by the hotel):
Relax and enjoy at San Jose Hotel's location in Costa Rica. An inviting atmosphere, quality services and a convenient location near San Jose International Airport makes the Country Inn & Suites the perfect place for San Jose visitors to land. This hotel's location in Costa Rica offers thoughtful amenities designed to encourage rest and relaxation with two swimming pools, an on-site Fitness Center, an on-site restaurant and spacious guest rooms featuring attractive decor and home comforts. The Country Inn & Suites San Jose, Costa Rica hotel is perfect for business travelers, families or newlyweds as its conveniently located near downtown San Jose and major attractions like INBioparque, Volcano Poas and the Cafe Britt coffee plantation. Book online today and discover why this San Jose hotel's location in Costa Rica makes a great relaxation destination. ... more   less 
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Also Known As:
Country Inn & Suites San Jose Hotel San Antonio De Belen
Country Inn And Suites San Jose
San Jose Country Inn
Country Inn San Jose
Country Inn & Suites By Carlson, San Jose Aeropuerto, Costa Rica San Antonio De Belen

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