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“Hated llan-llan”

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Hotel Ilan-Ilan Trails & Lodge
Ranked #5 of 8 Hotels in Tortuguero
A TripAdvisor Member
San Francisco, Califorinia
112
Reviewed 15 July 2006

We recently returned from a visit to Costa Rica that included a weekend at this hotel, and it was absolutely horrible. The boat that the hotel used to transport guests around the canals spat fumes worse than a New York bus. The rooms are bare bones, and there are no amenities. After seeing other establishments we were very disappointed in the shabby rooms. Also the hotel was empty, even though its the busy season there now. The guide they assigned to us was terrible and knew nothing about the area we were in.

The weekend was supposed to include three tours of the canals, the national park, and other sights of the area. The owner completely exaggerated what the tours included, which ended up being one boat ride and a walk through the park by a guide who was useless. After the description of the "tours" on the phone we felt completely misled. I have been to Costa Rica three times, and so I had assumed that this would be of a better caliber from what we were told on the phone.

When we booked the reservation we told the agent the we were coordinating a trip with another tour and needed to be back in San Jose at 4:30, since the trip included round trip transportation. Because of the owner directly lying about our return arrangements to myself and the driver of our van we arrived at San Jose 2 hours later than we were promised. I tried to address the problem as it developed, reminding them of their time commitment to us. In the end we were literally held hostage by this company, while they took a 2 hour detour around the countryside, the whole time the driver apologizing because he was lied to about our destination. I hope no one else has to endure the treatment of this hotel!

  • Stayed: June 2006
    • Value
    • Rooms
    • Cleanliness
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12  Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Klonchi, Gerencia at Hotel Ilan-Ilan Trails & Lodge, responded to this reviewResponded 28 December 2007
Google Translation

Es mision imposible con un programa pre establecido quedar bien con todos .
El hotel Ofrece el programa completo que incluye transporte terrestre ,Fluvial,alimentacion y un Tour cada medio dia acompañado de un guia bilingue
No tenemos cultura del licor somos naturalistas nuestros visitantes participan ademas en plantar un arbol por pais cada dia ,miles de ellos florecen en nuestra reserva forestal.
Higilio Tarno
Manager

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Write a ReviewReviews (47)
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25 - 31 of 47 reviews

Reviewed 3 May 2017
Google Translation

Room Tip: Todas las habitaciones tienen una vista lindísima, y son muy tranquilas!!
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  • Stayed: April 2017, travelled with friends
    • Location
    • Sleep Quality
    • Service
Thank Aisha L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 April 2017
Google Translation

  • Stayed: March 2017, travelled solo
    • Rooms
    • Cleanliness
    • Service
Thank boens132
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 September 2016 via mobile
Google Translation

Stayed: September 2016, travelled with friends
1  Thank Wilberth V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 July 2016
Google Translation

  • Stayed: June 2016, travelled with friends
    • Value
    • Sleep Quality
    • Service
Thank danezar1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 October 2015
Google Translation

Room Tip: Habitacion #1 es la mas cercana a los canales pero la mas larga al restaurante.
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  • Stayed: October 2015, travelled as a couple
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Thank Susana A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 October 2015
Google Translation

  • Stayed: October 2015, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Thank Diego S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Ilan-Ilan Trails & Lodge

Address: Tortuguero 1150, Costa Rica (Formerly Ilan-Ilan Caribbean Lodge)
Region: Costa Rica > Province of Limon > Tortuguero
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
Ranked #5 of 8 Hotels in Tortuguero
Hotel Class:2.5 star — Hotel Ilan-Ilan Trails & Lodge 2.5*
Number of rooms: 24
Official Description (provided by the hotel):
We hope you will enjoy it with us. We start our adventure from San Jose at the National Theater, built in 1897 and considered to be one of the most beautiful theaters in Latin America. On our way out from the Central Valley, we pass through the Braulio Carrillo National Park. Its landscape is entirely made of high mountains covered by thick forest and deep, fast flowing rivers forming deep canyons.After a technical stop at the cafeteria and a visit to the banana plantation, we'll start the best part of the trip: we will depart to TORTUGUERO aboard small tourist boats specifically designed to travel through the canals. During 70 km of rivers, canals rivers and and lagoons traveling by boat you will enjoy the diversity in flora & fauna in its natural environment. Tortuguero National Park is located on the Northern Caribbean slope of the country. A navigable network of lakes and canals running parallel to the coast crosses Tortuguero from southeast to northwest. This allows the great variety of flora & fauna of the region to be close at hand. Tortuguero is the most important nesting area for the green turtles Chelonia mydas which come every year to lay their eggs along this coast.Tortuguero has one of the heaviest rainfalls in the country (between 5000 to 6000 mm a year) and it is one of the wilderness areas with the greatest biological diversity. Today, 11 habitats have been identified in the Park, alone. The fauna is also rich and abundant, and easy to find: monkeys, sloths, crocodiles, iguanas, turtles (rivers and sea turtlessss), parrots, toucans,Blue-jeans Frog or Strawberry Poison-dart Frog (Dendrobates pumilio) Spanish name: Ranita roja, Gaspar Fish a living fosil, manaties and much more. ... more   less 
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Also Known As:
Ilan Hotel Tortuguero

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