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“Customer service and Friendliness”
Review of Casa Marbella

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Casa Marbella
Ranked #2 of 8 Tortuguero B&B and Inns
Certificate of Excellence
Adelaide
Level 4 Contributor
32 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Customer service and Friendliness”
Reviewed 22 May 2014

We were planning to visit Tortuguero in July 2014 and had made a tentative booking at Casa Marbella.

Unfortunately, we could not fit Tortuguero into our tight itinerary and had to drop it in the end.

However, I had numerous correspondene with Daryl Loth of Casa Marbella where we planned to stay and he was extremely helpful and courteous.

If we ever get an opportunity to visit Costa Rica again, I would definitely want to stay there.

If you are looking for a friend who can give you genuine advice, Daryl is the man in Tortuguero.

Sanjay

  • Stayed May 2014, travelled with family
    • Service
Helpful?
Thank TheSpiritoftheLark
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
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  • Sleep Quality
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  • Value
  • Cleanliness
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Woody Creek, Colorado
Level 2 Contributor
2 reviews
Reviewed 11 May 2014

Upon arriving in Tortuguero, we were a little unsure of what we had gotten ourselves into. Torgtuguero is super small and isolated. Casa Marbella was a nice place to hang out for a few days. The rooms are basic, no AC, just fans, but they are clean and have hot showers. We really liked the outside deck on the river and they serve great breakfasts! We booked the early morning boat tour through the hotel, and it was one of the best experiences we had in Costa Rica! The hotel is located right in the middle of town so you have access to all of the restaurants, the beach, a hiking path in Tortuguero National Park, etc. .

  • Stayed May 2014, travelled as a couple
    • Value
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Helpful?
Thank Carpendillo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Southampton
Level 3 Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 8 May 2014

Tortuguero was the first stop on our Costa Rica tour, and like the reviewer below we decided to stay in the village rather than at one of the lodges for easier access to restaurants etc. Casa Marbella was a great choice, the room was the best one they had and was upstairs facing the river. It was basic, but very clean, and the 4 windows meant it was very light.

As has been mentioned the village can be noisy, especially so on a Saturday night when the disco carried on until the early hours. I don’t think it made much difference if your room was road or river side! It didn’t really bother us but it may be a consideration for lighter sleepers.

The location is without a doubt the best in the village, the dock and veranda were a beautiful place to sit with a glass of wine (purchased from the supermarket) and watch the sunset.

We did the early morning boat tour with Roberto which was fantastic. We had to go out late due to torrential rain but when we did we were rewarded with seeing monkeys, an anteater, a sloth, numerous lizards, a caiman, many birds and probably others I’ve missed. Roberto was a great guide, knowledgeable and interesting.

We stayed for 3 nights and enjoyed a leisurely pace to our visit, spending time in the village just watching the world go by. We could have easily done everything we wanted to do in 2 nights had our timescales been tighter.

Room Tip: Room on first floor facing the river was the best. Some of the downstairs rooms didn't have any...
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  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ian A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dublin, Ireland
Level 5 Contributor
73 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed 2 May 2014 via mobile

Tortuguero was our 2nd destination and we decided to stay in Casa Marbella due to great reviews in trip advisor. We stayed there for two nights. Communication with Lydia via email was excellent. Due to my error I only booked it for one night but the owner was very acomodating and moved us to another room for reasonable money. Girl that welcomed us spoke very good English which was so helpful. Rooms upstairs are bigger and more airy, but the ones downstairs were good as well. The only thing was that wifi did not work downstairs but you are 5 metres from a beautiful dock, veranda where it does work. We spent most of our time there with a drink looking at water. It's a huge benefit! Breakfast was so yummy, and quite big. There is also a smallkitchen with a fridge next to all rooms so you can cool your drinks there. Very handy. Any issues at all they willsort it out! Highly reccomended!

Stayed April 2014, travelled with friends
Helpful?
Thank MINIPolka
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level 2 Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 26 April 2014 via mobile

We just got back from our Costa Rica trip. Tortuguero was our last stop. We decided to stay in the village vs a resort because of easier access to the national park, more restaurant options, more tour options. And it was the right decision. It was raining almost all the time we were there. We liked that Casa Marbelka was a walking distance to the beach to see the turtles, close to the supermarkets and restaurants. The b&b doesn't take credit cards, so make sure you bring enough money with you. We were told the island doesn't have an ATM and we found out that one of the supermarkets charges 10% (closest to the b&b on the left if you stand facing the church. They take credit cards and have very limited choices of yogurt, ice cream, snacks) and another one 18% to use your bank card to get cash. Our group of 3 families reserved 3 rooms for 2 nights. The superior room on the first floor facing the river was spacious and breezy. The family room with a bunk bed was fine too. Our room was #4 had a queen size bed and 1 single bed in the main room with no windows, just a net up next to the seiling, and 1 single bed in a small room off the main room. The small room had a small window. The air from the window wasn't getting into the main room and the room felt sticky and stuffy even when it was breezy and even chilly outside. It was also raining all day and night, so it wasn't helping as well. We got an extra fan and with the seiling fan and 2 floor fans it was manageable. This is why I could only gave the room 3 stars. The room and the bathroom were clean. We did see a couple of ants in the bathroom, but we had them in all the hotels and resorts we stayed on our trip so I guess that's part of life. The breakfast was good and sufficient: fruits, eggs another day there were pancakes, always coffee, tea. If you have special requests they try to accommodate. It was very relaxing to spend an evening enjoying breezy air and a beautiful river view on the veranda, especially when it was raining. We reserved a morning tour with Roberto through the reception at 5:30 and because it was raining non stop Roberto moved it to 8, which was a smart decision as the weather got better at around 9 and we were able to see many animals. The hotel also provided us with the rubber boots for our afternoon hike in the park. The wi-fi was free, didn't work in our room, but worked ok on the veranda. I would stay at Casa Marbella again, but not in the same room.

  • Stayed April 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank jboro
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brighton, United Kingdom
Level 2 Contributor
5 reviews
3 hotel reviews
Reviewed 11 April 2014

we stayed in the cabinas for 1 night only as part of the trip to Tortuguero. the cabina we stayed in had 2 rooms with 3 beds in total, and a bathroom. there wasa communal kitchenette with fridge where we vere able to leave our perishable foods. Tortuguero is tiny, literally only one street, but this is not why people come here. it was amazing to observe caymans and frogs from close by, and see Ylang Ylang plants from close by.
other things to see here are various birds, monkeys, sloths and much more.if you come in the right season(july aparently) you might see some turtles too! to get to casa Marbella is not that easy, the boat ride takes 3 hours each way from Moin, or if you can, you may prefer to fly in to Tortuguero airport.

  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Tinulicek
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bedford, New York
Level 4 Contributor
42 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 7 April 2014 via mobile

Enjoyed my stay here. My daughter and I stayed for 3 nights and found it very relaxing. Internet service was very slow but we didn't go to Tortuguero for WiFi! Breakfast was good and hearty with delicious fresh fruit and different from day to day-pancakes one day and scrambled eggs the next...we missed our third day's breakfast to catch 5:30 boat back to mainland. B&B is centrally located and has a great deck facing the canal/river where you can eat, read or just watch boats go by. Although there are not many roosters compared to the rest of Costa Rica there are still a few and dogs are very loud at night so you must bring ear plugs. I would stay there again! Staff was very helpful when I misplaced some personal items. Professionally managed

Stayed April 2014, travelled with friends
Helpful?
Thank Ponygirl1961
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Casa Marbella

Property: Casa Marbella
Address: Tortuguero, Costa Rica
Region: Costa Rica > Province of Limon > Tortuguero
Hotel Style:
Ranked #2 of 8 B&Bs / Inns in Tortuguero
Number of rooms: 14
Also Known As:
Casa Marbella Hotel Tortuguero

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