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“Clean, No Frills”

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Best Western Jaco Beach All Inclusive Resort
Ranked #11 of 40 Hotels in Jaco
Reviewed 16 April 2014

We stayed with a large group and booked a king bed with an ocean view. We checked in and were taken to our room on the third floor. There were no elevators so the bellman had to take our luggage up. Our room was a full bed and a single. There was no ocean view, in fact none of the rooms have one. You get an ocean view when you walk out your front door and look toward the beach. The rooms are very clean and the furniture is new but very basic. There is no refrigerator and no dresser, just three desk drawers and a larger shelf on top of the open closet. The beds are rock hard. I like a firm bed but these are like bricks. The bathroom sink is really small with a narrow glass shelf so not a lot of room for storage of products. We went down to get our king room and were told that it would be two days because there were only 7 king rooms on the property. There were also renovations going on in one of the two buildings. When you are walking into the lobby the building to the left is the older building and the building to the right is the renovated building. The property is smaller, cozy you would say with just one pool and a sizable kids pool. There is no swim up bar which was a huge disappointment. You also can't drink in the pool or have coolers by the pool. The bar is a few steps from the pool so not as fun as other all inclusives I've been at. The beach is bare. Usually there are beach chairs and umbrellas and people coming out to take drink orders...nope. If you want to sit on the beach you have to drag your chair out there yourself. The beach is also very rocky so I wore water shoes to go in the water. The food is simple but good only no variety. If you are in a room facing the pool you'll probably hear the "dance party". They start playing music at the outdoor bar closest to the beach at 10pm and go until at least 1am. It didn't bother us because we were out or are hard sleepers when we were in our room. The property overall is very clean. Each morning there were guys in the pool scrubbing by hand. The staff is also very accommodating and friendly. The biggest plus is that you walk out the front door and you are steps from town that has a ton of great restaurants with good seafood, plenty of places to buy water and other necessities and cute shops. I would stay if you are looking for a very basic beach vacation on a budget or looking for a more family friendly property this is for you. We prefer something more fun, with more luxurious accommodations.

Room Tip: No elevator, if you have mobility issues ask for the 1st floor Quieter rooms do not face the pool
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  • Stayed: April 2014, travelled with friends
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2  Thank Chicagogirl537
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marjorie E, Public Relations Manager at Best Western Jaco Beach All Inclusive Resort, responded to this reviewResponded 22 April 2014

Dear Chicagogirl537, thank you for taking the time to write and share your review.

It really makes us very happy to learn how much you enjoyed staying with us and how clean and comfortable you found our hotel, with all the great services we offer, a very attentive and friendly personnel and a very convenient location (being not only right infront of the beach but also within walking distance of the town of Jacó).

Please accept our most sincere apology for not having the king room ready when you arrived, but as you mentioned before, there are only 7 king rooms and when you arrived they were all occupied, luckily, we could make it upto you and comply with your request as soon as we could. Thank you for being so understanding, we really appreciate it. We are a hotel that thrives on our guests´ satisfaction and happiness that is why our staff is always doing everything they can to make them feel right at home, surrounding them with warmth and friendliness.

Yes, as you mentioned in your review, the hotel is undergoing total renovations, both in its infraestructure as in every room but it is being done by parts, first one building, then the other and afterwards the lobby and other parts of the premises. We hope that by next year, all the renovations are going to be finished and the entire hotel is going to look terrific.

It was a pleasure having you and your friends with us, thank you for choosing us.

Best regards.

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187 - 193 of 691 reviews

Reviewed 4 April 2014

The hotel staff was friendly and helpful. The food was good with lots of variety. The food alone was a great value as I had 5 people to feed. The all inclusive also includes the bar. You can even book your tours and pay the airport tax at the hotel. One negative is that on at least 2 of the nights the music was too loud and could be heard in the room. The billiards table and the swimming pool was used a lot by my family. I also liked that someone was posted to watch both entrances ( beach and front of hotel). Overall every person working at the hotel was friendly and attentive.

  • Stayed: April 2014, travelled with family
    • Value
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1  Thank Rebecca M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marjorie E, Public Relations Manager at Best Western Jaco Beach All Inclusive Resort, responded to this reviewResponded 7 April 2014

Dear Rebecca M, we really appreciate your delightful review.

It makes us very proud to learn that you liked everything about our hotel, its great location (being right infront of the beach and only a couple of blocks from the town of Jacó, that you can even walk there), our very convenient services which only makes life easier for guests such as the airport tax payment, the booking of different tours, the free wifi ect, and our super friendly and helpful staff who are always willing to go the extra mile for our guests complete satisfaction. It is very nice to hear how much you liked our buffets and snacks, we are going to make sure that our Food and Beverage Staff learns about it because it is going to be a great source of motivation for them.

Remember that we are totally committed to make our guests feel happy and satisfied and that we really do thrive on that. It has been a pleasure being of your service, we will look forward to you and your family´s next visit.

Best regards.

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Reviewed 28 February 2014

This hotel awful. For the area, it is expensive, especially for the quality.

To begin, they CHARGE to use the room safe. Some story about the safes being contracted out. You can put your stuff in a safe deposit box at the desk, but who wants to go to the desk for access to your stuff especially when there is a safe in your room. We have stayed at 3 other hotels in Costa Rica and none of them charged to use your safe.

The room is dirty. The door knobs and plates are grimy, the floor along the walls are stained and dirty. No hand soap at the sink. The AC unit sounds like a truck idling in your room. So loud you can't hear the tv unless it is blasting.

The outside sign is not lit. Bad impression for customers. Shows lack of upkeep or care.

The dining room was bright and family friendly. Picked up the large pepper grinder next to the oil and vinegar salad pitchers. It was so dirty and sticky. So gross! Apparently it has never been wiped or cleaned. Why is it sticky, anyway!?!

We also checked in around 1:30. They weren't going to check us in until 3pm but made an "exception" without the wristband. Understandable but cheap.

The pool area is nice. The beach is pretty but very rocky. Can't walk without water shoes. Jaco beach has beautiful, walkable sand elsewhere. Just not at this specific spot.

Would not recommend.

Stayed: February 2014, travelled as a couple
Thank Rcanfield7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marjorie E, Public Relations Manager at Best Western Jaco Beach All Inclusive Resort, responded to this reviewResponded 11 March 2014

Dear Ricanfield7, our guests´ comments are very important for us because we use them as feedback to know of how they perceive our hotel, the staff and the services we provide. Sometimes the guests´ reviews also offer advise on how we can improve for their complete satisfaction so we really thank you for sharing them.

We are a hotel whose priority is the satisfaction of our guests, and we really do strive to make them feel happy about staying with us. Our staff always goes the extra mile to comply with every need and request our guests might have, and we also try to make them feel more than welcome by surrounding them with a warm and friendly atmosphere, so we are really sorry to learn that we were not up to your expectations and we would like to apologize for any inconvenience you might had experienced.

Our cleaning staff works very hard to make sure that our guests find everything in our hotel clean and spotless and this is the first time we have been told that a room or a an implement of the restaurant has not been up to our standards, so we really appreciate you telling us about and we will immediately share your review with our General Manager so she can see to it that these issues are promptly resolved so that they never happen again in the future.

We are a certified eco friendly hotel that is always looking for ways to protect the environment as much as possible so all the things we use at the hotel are biodegradable and environmentally friendly. We have a soap and shampoo dispenser in every room´s shower because that way, we are sure that our guests are going to use only what they need and there is not going to be any waste that will hurt the environment.

We are very pleased to inform you that the hotel is actually undergoing complete renovations, unfortunately, we are doing one part of its infrastructure first and then we will do the other part. We assure you that when the renovations and remodelations are done each and every room in the hotel are going to be more comfortable and are going to have the most modern furniture and electrical appliances available for the total convenience of our guests.

Once again, our most sincere thanks for sharing your comments and for staying with us. It was a pleasure being of your service.

Best regards.

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Reviewed 23 February 2014

At first, I was apprehensive to stay at this hotel after reading the reviews about the monotony of the food options and the hotel conditions. But after staying at the Best Western in Jaco for six days, I have very few complaints. There is one restaurant that serves three meals per day, and there was variety in the food options. Everything was fresh and tasted great. There is also a bar down by the pool that serves snacks and other foods (burgers, hot dogs, nachos, etc.) throughout the day. Everyone is extremely friendly and hospitable. As for our room, perhaps it's because we were on the top floor (fifth floor), but our room was in excellent condition. None of the walls were peeling, and everything was in working order. Our room - like all rooms - had a balcony, and ours overlooked the pool and bar area as well as the ocean. It's true that if you are looking to go to sleep early, you might be disturbed by the evening events at the bar (karaoke was the only night where it was quite loud). Even then, it's quiet by 11 pm or midnight. The hotel is in a great location that is just a few minutes walking distance to the main town of Jaco. I would definitely stay here again and recommend it to family and friends.

Be advised that there is a $3 per night fee for using the safe in the room, and that you cannot check in or receive your all-inclusive wristbands until 3pm.

Room Tip: Rooms not facing pool are probably quieter at night; top floor rooms in excellent condition.
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  • Stayed: February 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
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Thank robz32x
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marjorie E, Public Relations Manager at Best Western Jaco Beach All Inclusive Resort, responded to this reviewResponded 4 March 2014

Dear robz32x, that you for sharing such wonderful comments, we really appreciate them. It is very rewarding for us that your stay was not only comfortable but also very fun and that you found our location so convenient, being not only a couple of blocks from the town but also being right infront of the beach.

Each and every member of our staff wants our guests to feel more than welcome, they want them to be sure that they can always count on them for their convenience and well being, for helping them get all their needs and requests to make their stay with us a super comfortable hotel experience.

Our Food and Beverage Staff are very happy to learn of how much you liked the food and snacks of the hotel, they feel very proud because they are always looking for new dishes and recipes to try so our guests can always have new and exciting things and not get bored with the same food. We really do thrive on our guests´ happiness and satisfaction so we are thrilled to know that when you left our hotel you had a big smile on your face.

It was a pleasure having you stay with us, we will be expecting you back real soon.

Best regards.

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Reviewed 18 February 2014

Spent 5 days and every single night the music was blasting from 10pm -1pm. I do not understand why the music has to be played so loud when there are only a few people in the bar area. This is not a nightclub its a hotel. I called the front desk to ask if they could lower the music and staff was not very friendly and nothing changed. So inconsiderate of their guests.

  • Stayed: February 2014, travelled with family
    • Location
    • Sleep Quality
    • Rooms
    • Service
1  Thank Cindy S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marjorie E, Public Relations Manager at Best Western Jaco Beach All Inclusive Resort, responded to this reviewResponded 21 February 2014

Dear Cindy S, thank you so much for sharing your comments.

We take our guests´ comments very seriously since they help us see what really needs to be done to improve our services everyday to achieve their complete satisfaction. We take the comfort of our guests very seriously and any problems that we are made aware of are always dealt with as quickly as possible.

We are very sorry about how to volume of the music at the bar bothered you and we will share your comments with our General Manager to see if it would be possible to lower it down so this can be avoided in the future. We apologize about the shortcomings in the service you received from the front desk, you can rest assure that that issue will promptly be resolve so that it never happens again. It is very important for us to maintain the highests standards of service to all our guests so once again, we apologize for not providing you the satisfaction you expected. You can be sure that all your comments are going to be taken into account.

It was a pleasure having you stay with us.

Best regards.

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Reviewed 16 February 2014

Arrived at 2 and received a room but was told we couldn't get our wristbands till 3. Kind of silly in my mind. The room was a real joke. Plastic furniture in a hotel room, no fridge, bottle of water, etc. While showering it felt like the floor was going to collapse at any moment. AC is the loudest I have ever heard.

Pool: only one and unlike most pools you can't drink in this one. Snack bar sucked! I would like a lil more option. And where's the guacamole, salsa and chips?

Food: only one buffet. Gets boring fast when three times a day you're at the same place. Food itself was ok; it's an all-inclusive so what do you expect?

Cons: location, beach was clean, Iggy the iguana is pretty funny and there's beautiful parrots that have taken up residency.

No complaints about the staff. They're great.

Stayed: February 2014, travelled as a couple
Thank HollyC_08
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marjorie E, Public Relations Manager at Best Western Jaco Beach All Inclusive Resort, responded to this reviewResponded 21 February 2014

Dear HollyC_08, we really appreciate your comments since they help us see how our guests see our hotel and its services and what we can do to improve them.

We are very happy to learn how much you like Iggy and the parrots, how clean you found the beach and specially how much you liked our staff and the way they treated you. We want our guests to feel comfortable not only with the accommodations but also by providing them with all they need so their vacation can be a very fun and relaxing experience.

We will like to inform you that the hotel is actually undergoing major renovations to update its infrastructure so our guests can expect some big and beautiful changes, specially in the rooms and the area around the pool. We will definately take into account your comments regarding buffet and snacks and will gladly forward them to our Food and Beverages Staff so that we can continue improving our services until we achieve your expectations.

Thank you for staying with us, it was a pleasure to be of your service.

Best regards.

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Reviewed 11 February 2014

Hey everyone, we just got back from a trip to Jaco and found our accommodations that were set up to be less than desirable. We decided to suck it up, walk down the street to this all inclusive little place and got a room. I love this place and would definately go back. The staff were wonderful, the rooms were great, clean, cute, only a double and a single bed tho which is odd, but we flipped to get the double, both were comfortable. Great balcony, pool was awesome. Two bars, beach and lobby, they dont open till 10 but stay open late, beach bar later. The food is great too, one restaurant but thats all you need. This place is right on the beach, beautiful sunsets, watching the surfers, great local. The cool thing about this place is its right in Jaco Beach. A booming little beach town, very safe, lots of canadians and americans young and old have come there and either never left or came back to retire. You can walk around and feel very safe here. If you go, there is a great little bar across the street Jaco Taco, amazing food, which you will find everywhere in Jaco. The food is healthy, fresh and awesome!

  • Stayed: February 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Janis P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marjorie E, Public Relations Manager at Best Western Jaco Beach All Inclusive Resort, responded to this reviewResponded 21 February 2014

Dear Janis P, thank you for such a wonderful review. It makes us very proud that you called our hotel a jewel because that is how we try to make it in the eyes of our guests.
This is a hotel that thrives on our guests´ satisfaction, comfort and enjoyment, so it is only natural that our personnel will try to make them feel extra welcome and comply to meet their every need so we can be sure that they stay will be nothing less than perfect.

Our location is also very convenient because we are not only a few blocks away from the town but we are also right infront of the beach, so while you´re staying with us, you are going to have the beach right in your backyard. We are also very happy that you like our buffets so much, we will be more than happy to share this with our Food and Beverages Staff, I´m sure that they are going to be delighted.

Thank you so much for staying with us, it was a pleasure having you with us.

Best regards.

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Additional Information about Best Western Jaco Beach All Inclusive Resort

Address: Pastor Diaz Av., Jaco, Garabito Municipality, Costa Rica
Phone Number:
Region: Costa Rica > Province of Puntarenas > Garabito Municipality > Jaco District > Jaco
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Swimming Pool
Hotel Style:
#7 On the Beach Hotel in Jaco
Price Range: £112 - £174 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Best Western Jaco Beach All Inclusive Resort 3*
Number of rooms: 125
Official Description (provided by the hotel):
Located in the Central Pacific region and just an hour and a half away from downtown San José, this beachfront hotel offers a premier experience in one of Costa Rica's favorite beach destinations. This all-inclusive resort provides guests with unlimited food and drinks, as well as exciting activities for all ages, outdoor swimming pools and tennis and volleyball courts. ... more   less 
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Also Known As:
Best Western Jaco Beach Hotel Jaco
Jaco Best Western
Jaco Beach
Best Western Jaco Beach All Inclusive Resort Costa Rica

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