I stayed at Hotel Club Del Mar in May with my husband and we had a great time in and around Jaco. The location of the property was ideal for us, as we wanted to be near Jaco but not in the midst of the town. The hotel is about a 10 minute to drive into Jaco, which was convenient since we went there for meals daily.The hotel is about one hour away from Manuel Antonio Park, which is easy to navigate if you have your own vehicle. Overall the location was fantastic!
The beach direclty outside the propert was pristine and beautiful and not heavily traveled, so it made sunbathing a stress free experience. We never actually swam in the pool so I don't have specific comments about it other than it was small but seemed like it would do the trick.
Our room was on the second floor of the main building. Though the view was only average, the room itself was quite impressive and certainly more than I had anticipated. It had a separate sitting room with a tv, couch and chair that led out to a balcony. The sleeping area, though small, was very comfortable since that room was equipped with an air conditioner. There were reading lights on the headboard which was nice if we wanted to read before bed. The bathroom was very large and had a huge shower with a normal shower head and hot and cold dials. This seemed like a luxury since the other hotels we stayed in in Costa Rica only had the suicide showers. The other hotels also did not have hot water at the sink, where this one did, let alone a large sink and countertop area.
Our rate included breakfast and because we departed early for a tour one morning we asked if it was possible to get breakfast to go. The hotel very kindly provided two fruit trays for us, which was not only much appreciated but very delicious. We're glad we could take advantage of the breakfast option even though we weren't at the hotel to eat. The day in which we did eat breakfast at the hotel the food was very good.
The front desk staff was helpful and courteous right up until we checked out. First, the positive. They were greatly helpful when telling us how to get tickets to the Paul McCartney concert. We didn't know where to go to purchase the tickets and they not only figured out where to go but gave us directions to get there. We were very impressed with this particular service. We found they needed some improvment during our check-out, however.
Upon check-out, the price we were charged varied from the rate quoted on Booking.com where we booked the reservation. Booking.com quoted a USD rate we could expect to pay, though it noted we would pay in local currency. Consistent with Booking.com we were charged in Colones, however, when translated to USD it was not consistent whatsoever with the rated quoted on booking.com. The staff tried to tell us the difference was the impact of the exchange rate and taxes, but the rate in question was the base room rate, not the all-in rate including taxes and fees. The specific question I repeatedly asked was what was the agreed upon rate,
1)the quoted USD rate or
2) the equivalent amount of Colones at the time of booking (an amount which was not disclosed anywhere on our reservation)
They could not answer me this question which makes it very difficult to agree on how much we should pay. After we tried to explain that we were seeking to clarify the benchmark nightly rate (and understood exchange rate fluctuations and that we had to pay taxes) they got a little bit condescending and said we didn't understand. They even said to each other in Spanish "they don't understand," when in reality we absolutely understood the issue and furthermore understand Spanish and didn't appreciate the comment.
After going around in circles, they finally agreed to decrease the nightly room rate so it was consistent with the booking.com rate. We appreciated the resolution. The receptionist then told us they've had many problems with booking.com and that it's advisable to call the hotel itself to negotiate the rate and to book the room instead of going through booking.com. It seems like a pretty simple solution exists here; either the receptionsist need to know which rate and in which currency the reservation was made or the hotel should not use Booking.com.
Overall we greatly enjoyed our stay, the location of hotel Del Mar, and the value the hotel represented. If we were in Costa Rica again we would definitely stay.
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- Also Known As:
- Hotel Del Mar
- Resort Del Mar
- Hotel Club Del Mar Costa Rica/Jaco