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“Another stay in paradise”
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Very good
8 reviews
Pool view
Jaco Beach, CR
Jaco Beach
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Overview
Condo/Apartment -
2 Bedrooms, 4 Bathrooms, Sleeps 4
Jaco, Jaco District, Garabito Municipality, Province of Puntarenas

Reviews from our community

Very good - based on 8 reviews
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Reviews from our community

Date | Rating
  • English first
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English first
English first
Any
English first
grl92
Troy, New York
Level 3 Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“NICE PLACE BUT BAD MANAGEMENT”
Reviewed 29 January 2015 for a stay in January 2015

Has a friend who owned a business in the strip mall next door who wanted to come in for a drink with us. They gave her such a hard time entering it was simply unreasonable, although they had a clearly posted policy for admitting guests/visitors at the entrance gate. We had to argue with the gate guard and then with the management for 15 minutes to get her admitted and she stayed less time than it took to get her admitted! It really gave us a very negative impression of how the place was run. In addition, several of the guests were openly smoking marijuana at the pool which we just found inappropriate.

The apartment was fine as was the place itself but we have stayed at several places in Jaco over the years, as we live in Costa Rica, and found the management to be much better. We have never had this problem before, anywhere we stayed. This is the first time we have ever had this type of problem with someone who wanted to visit us for a few minutes.

The apartment itself was fine, as was the development, but we have stayed in several other places in Jaco and found the management to be much better. Initially the air conditioning in the living room and master bedroom did not work because the batteries were dead in both remotes. The icemaker never worked properly in the refrigerator. It was as if no one had checked the suite before we arrived and for that price I had expected more. Both remotes were fixed quickly, but again, it does not say much for the management.

Travelling group: Spouse/Partner
Would you recommend this hotel to a friend?   No.
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
16 Feb 2015
Dear Guest

We appreciate your comments, they are always important to us. As you deserve it, I would like to provide a proper response from Monte Carlo Management.

Since we are a private condominium, we have a security control for each unregistered guest coming to the property. You made a reservation for 3 people, so any additional person needed our permission to get in. Upon request from you while they were at the front gate, we allowed the entry to a 4th person.

About the remote controls, they were immediately replaced as those were not working when you tried to use them. Sometimes, they stopped working even after you tested them.

I am pretty concern that you saw people smoking at the pool. It cannot be true since we have a guard walking by the pool each 20 minutes and he didn’t see any person doing this. We would have appreciated if you have told us at the time you saw this so we could have sent the guard to tell them to stop doing this or to invite them to leave the pool. Also, we have signs by the pool that mentions of this restriction.

About the ICEMAKER it could have been turn off. Also, we were not informed of this to have fixed it right away for you.

We always try to do our best for all our clients and we know that sometimes people don’t understand that there are policies that need to be obey as far as unregistered people coming to privately owned condos.
My best regards

Cristian
Manager
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Savannah
Reviewed 21 June 2013 for a stay in May 2013
2
people found this review helpful

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Liked best: location in town, size of the rooms, wifi and pool
Liked least: nothing I can think of, everything was perfect
Travelling group: Spouse/Partner
Would you recommend this hotel to a friend?   Yes.
Recommended for:
Friends getaway Older travelers
Families with young children
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Was this review helpful? Yes
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Management Response
24 Jun 2013
Dear Guest

Thank you for your review and thank you once again for choosing Monte Carlo as your vacation property in Costa Rica.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
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2 guests
Adults2
Children0
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