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“Great stay close to the beach”
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Average
6 reviews
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Overview
Condo/Apartment -
1 Bedroom, 1 Bathroom, Sleeps 4
Jaco, Jaco District, Garabito Municipality, Province of Puntarenas

Reviews from our community

Average - based on 6 reviews
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Reviews from our community

Date | Rating
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AFV417
Pompano Beach, Florida
Level 3 Contributor
13 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Beautiful location”
Reviewed 20 March 2014 for a stay in March 2014

My husband and I stayed here for our honeymoon. What was most important to us was privacy and to not be near clubs/loud music/drunks. This condo is at the end of Jacó Beach and it provided all of the above. It was a nice short walk on the beach to get us to town to visit restaurants, shops and bars.

Our review is average because of a few things:
1) We emailed the owner the very next day we arrived because we didn't have hot water and the landline was not working in order to book our tours. Until this day we haven't received a response. I reached out to the property managers Geraldo and Janet and they had the hot water fixed in no time. I have to point out that Geraldo and Janet are amazing! Very hospitable, friendly and always ready to help.

2) There is a gas leak in the condo. The property manager, Geraldo, was unable to fix it. He said he's been told before but it seems like the gas stove may need a part replaced. After getting dizzy one morning, we slept from then on with the bedroom door closed and when we opened the door every morning we had to get all of the windows open to air out the condo. The smell was quite unpleasant.

Overall, our visit was good. The location, the safety (security at night and gated entrance), the property managers, the pool, the neighbors and the beach right out front made it all better!

How easy was it to book the property? How easy was key pickup/access to the property?
Overall condition of the property Bedding & mattresses
Kitchen & utensils Bathroom cleanliness
Other facilities & amenities Service
Travelling group: Spouse/Partner
Would you recommend this hotel to a friend?   Yes.
Recommended for:
Friends getaway Older travelers
Families with young children
  • Was the property as advertised?
  • Would you recommend the location of this property?
  • Was it a good value for the price paid?
  • Did the property offer wi-fi/internet access?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
20 Mar 2014
Hi there Alexis

Very sorry to hear about your experience. I hope in this mail to clarify a few things

1 - Shortly after you booking I sent you a welcome guide and a point of contact (Tai) with all her contact details, email, mobile # etc. She is there locally and would have been happy to assist you with any of your concerns. I have surrounded myself with good people (as you mentioned in your post) for a reason, and they do their best to handle any guest concerns.

2 - We will immediately look into the gas stove issue. If its just a part that needs to be replaced this will be a simple fix and we'll address it immediately. Please note that Tai your point of contact has the authority to immediately get a maintenance person out there to fix the stove and replace the part.

Perhaps this was a fault of miscommunication on my part but your point of contact is there to ensure you have a five star stay, and unfortunately with me not always being where I can respond to guest concerns , that is the reason for this review, which in your case is justified.

I want to point out that all of our other guests on this site and others have reported 4 and 5 star stays for good reason and had this issue been resolved more swiftly I'm sure you would have felt the same way.

I can assure you that within a matter of hours of this review we will have the gas stove investigated, part replaced and problem solved. You are always welcome back, thanks for your honest review.

Best Regards,
James

UPDATE: March 27th, 2014 I did some research and see that the original welcome guide I sent you included details to Paula our FORMER property manager and you didn't have the contact details for Tai our new property manager. Very sorry we didn't get you updated info. My mistake and I'm offering a free night when you want to come stay with us again. Cheers, James.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Scoke63
Kirkland, Washington
1 review
“Great stay close to the beach”
Reviewed 27 February 2014 for a stay in February 2014

I stayed a week in Jaco and absolutely loved it! The complex has a wonderful pool which is key when it's so hot during the day and just steps away from the beach. The bed was extremely comfortable and although the kitchen was small, it was perfect for two people. Tai, the property manager was very attentive and made us feel very welcome. It was only a 5 minute cab into town and there is a wonderful bar/restaurant right next door called "The Point" that has great breakfast and lunch. Todd the owner of the bar helped us get our groceries the first night as well as book all our excursions for a discounted rate. I would 100% recommend this place to a friend. Thank you for the wonderful stay!

Travelling group: Other
Your age range 25-34
Would you recommend this hotel to a friend?   Yes.
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
27 Feb 2014
HI Sarah!

Glad you and your mom had a great time!
Todd is awesome :)
Hope to see you again soon!

James
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
advisor44...
Chicago, Illinois
1 review
“awesome location awesome place”
Reviewed 8 February 2014 for a stay in January 2014

gated parking lot, supersafe quiet area, south part of beach the nicest and prettiest, super comfy bed, friendly neighbors...will stay there again..great place for the $..

Wade n Jen
Chicago

Travelling group: Spouse/Partner
Would you recommend this hotel to a friend?   Yes.
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
8 Feb 2014
Hi Wade..

Glad you had a nice stay! We look forward to having you again soon.

Cheers
James
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2 guests
Adults2
Children0
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