A few years ago I got E. coli food poisoning at a Greek restaurant in Toronto and needed to be hospitalized for a week. It was a horrible experience, but still better than my experience at Vista de Olas.
The problem is Heidi, one of the two owners.
My first encounter with Heidi took place on a path leading to what may have been one of the hotel villas or possibly her home. I don't know. Guests are asked to rinse off before using the pool, but given that I'd never been to Vista de Olas, I first had to find the showers.
With narrowing eyes, Heidi asked me where I thought I was going. I answered and she pointed me in the right direction, clearly not believing my story.
As hard as it may be to believe, my friends and I had gone to Vista de Olas to spend New Year's Eve, not to commit a burglary. It was supposed to be a special night - watch the last sunset of 2012 from the infinity pool and enjoy a delicious dinner & bottle of wine. Instead, I rung in 2013 with a spongy steak and a bottle of what tasted like balsamic vinegar.
Rather than ask for the wine to be taken off our bill, we simply ordered new drinks. Moments later Heidi appeared at our table and told us that we were wrong, that the wine was fine and that there was nothing to complain about. We weren't about to argue, so we just waited until she left. She was weirdly aggressive and made us all uncomfortable.
Heidi's husband, Roger, is a much more personable fellow and although he did initiate an unnecessary conversation about the quality of my steak after seeing that I'd hardly touched it, he managed to remain friendly. He wanted me to know that my steak was of top quality and that it came from a grass fed cow, etc. I told him not to worry.
The total for our meal with service charge included came to $200 cash, which we paid with a smile. On our way to the car, however, we were literally ambushed by Heidi, who appeared to be drunk. Rather than apologize to us for a horrible evening, she launched into an incoherent tirade about the wine, the food and the private sign on the path to her home that I should have seen and obeyed.
I don't know why she attacked us like this. It occurred to me that she might actually be mentally ill.
The best thing about Vista de Olas isn't the view, it's the treacherous road you need to take in order to get there. It's so uneven, rocky and steep that it makes the place all but inaccessible to anyone without a big SUV - and anything that keeps people away from Heidi, Vista de Olas and a miserable evening is a very good thing.
Book a table at Koji or Al Chile Viola instead and consider yourselves lucky.
(note, the guys behind the bar making pina coladas were great and our young waitress was lovely. had Heidi not interfered with our meal, the service rating would be higher)
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