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“horrible service, great view..not worth it”

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Hotel Vista de Olas
Ranked #2 of 8 Hotels in Mal Pais
Certificate of Excellence
GreenLeadersBronze level
Reviewed 20 April 2014

We did a living social package. I'm very much a planner because we like to do A LOT of activities, and excursions on our vacations. I emailed the staff 1 month in advance with all of the excursions that they offered with the hotel and the dates and times we would like to do them. They seemed to have no problem booking them. The day before we left I emailed to confirm that everything was booked and still good to go and the owner Roger told me I might want to double check and confirm everything once we got to the hotel. We checked in around 5pm right in the middle of what we called hostel hippie hookup happy hour. The views were amazing but during our stay the staff was of little help and not very accommodating. Heidi, Roger and Swen are the only 3 people who know what is going on and can do anything that has to do with scheduling or billing (checking out) however they are not around very often.
- we booked and paid for an ATV ride to a waterfall for 2 people--DO NOT BE FOOLED this means 1 ATV per 2 people---only to find out that when we arrived at the waterfall we still had to pay for entry into the park.
-no one told us we wouldn't be able to do our 10am surf lesson until 10:15am on the day of our surf lesson.
- we tried to take the bus back to San Jose-the staff told us it would be in Sta.Theresa at 6am when we got there some other locals told us the bus wasn't running that day because it was good friday---how a hotel staff of a hotel that has been there for 10+ years doesn't know this i have no idea...when we got back to the hotel at 7:30am there response was "oh yeah, i guess your right."
-The night before we were suppose to leave we tried to check out because by this point we had realized that there was NO staff at the hotel from 10pm till 7am. Heidi came had to come to our room at 10:30pm (because her nor Roger were there from 6pm until 10:30pm) only to surprise us with a large bill and a 7%charge on top of that because we paid with a credit card--the 7% will never be mentioned to you and when it is it will be too late to find cash.
-The prices for excursions advertised on their website are not the current prices for excursions, hence our larger than expected bill.

GO for dinner and happy hour one night but DO NOT stay there if you are looking to do anything other than sit in your hotel room.

Room Tip: horrible service. great views
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  • Stayed: April 2014, travelled as a couple
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5  Thank MegA107
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 18 April 2014

We had such a great vacation at Hotel Vista de Olas. Roger and his family made us feel like family. The resort is so beautiful and immaculate. The breakfasts each morning we delicious. The villas were so nice and cozy. Both, Swen and Mikey, were amazing young men and added so much to the stay at Vista de Olas. The sunrises were so fun each day and were absolutely indescribably beautiful. The entire experience is one we will always treasure and I would highly recommend this vacation getaway!

  • Stayed: March 2014, travelled as a couple
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Thank LHandCH
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 April 2014

We had a wonderful time at Vista de Olas. A perfect spot for a romantic getaway. The vila was beautiful, the view was spectacular, and we also met some wonderful friends at the hotel. The Vista de Olas team took care of arranging all of our activities to make the trip as easy and fun as possible. Their staff was fantastic and rather than feeling like a nameless guest, we felt like part of a family. Great experience.

Room Tip: Suite 5 was a perfect location - close to the pool and bar area, yet private with a great ocean view...
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  • Stayed: April 2014, travelled as a couple
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Thank Tia S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 April 2014

Everything here was clean and well maintained. We had such an amazing time in Mal Pais and Vista de Olas was the perfect place to stay. You wouldn't need to leave the grounds if you didn't want to, but there is so much to see and do in the area. This place is a little like being at camp. There are only 5 villas (5 couples) so you get to know everyone really fast. We ended up doing things with the other guests, but it isn't forced like at a bed and breakfast, which I hate. While we were there two guests caught some tuna. They were experienced sushi rollers, so they put together a huge sushi dinner. All the guests, staff, and owners sat around a big table drinking and eating late into the night. This is the kind of place that if you are having drinks at their bar and it's time for the staff to go home, they tell you "help yourself to whatever you want and just write it down in the book". Roger and Heidi (the owners) and their two great boys (Sven and Mikey) are wonderful hosts, and the staff are all really great. Just ask and they will make sure that any activity you want is taken care of. I'm a kayak fisherman so I rented really nice kayaks($14/day) from a friend of Roger's. You can catch big (20 - 40 lb) Rooster fish just off shore. No miss activities: drinks in the pool at sunset, zip lining, surf lesson with Mikey, ATV tour to the falls. Mikey took us surfing, first time ever, and he got us both standing up. Minor warning for the faint of heart: Many of the roads are unpaved, so this can be a dusty little town. This is NOT a Cancun All-Inclusive. So if that's what you are looking for, this is not your place. If you like to have fun and don't mind getting a little dirty and sweaty you have found Heaven. Then you come back to the Vista, shower, have a drink by the awesome pool and grill up some ribeyes. Ahhh!

Room Tip: I thin Villa quarto was the best location
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  • Stayed: March 2014, travelled as a couple
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Thank Eric F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 March 2014

We don't even know where to start!! Our stay lasted from March 23 to the 29th so we just got back and already miss it. We normally don't write reviews but this trip was just too special. Roger, Heidi, and their sons Swen ,Mikey and the Vista staff really give 110%. They are so friendly and want to make this beautiful piece of paradise your best vacation ever. They certainly did that for us. We had read all of the reviews and saw the pictures and were hoping that they were for real..well...they did not disappoint. The lay out and design of the entire property take the best advantage of the views and create villa spaces that are private yet a close walk to the beautiful infinity pool and open air bbq restaurant. The enchanting villas are clean and the property is so well maintained...someone is always sweeping or cleaning. Sometimes we just hung at the pool with unbelieveable views all around us but there was also plenty to do. Just follow Roger's lead and the team won't steer you wrong. There is an amazing canopy zip line tour, a waterfall tour and an option to rent an atv and explore the beaches and the nearby villages on your own [ bring a back pack]. We only rented the atv for one day but next time we will rent for 2 or 3 days. One highlight had to be the fishing with a great captain and my husband's dream catch..a 30 lb rooster fish!! We went fishing twice and also caught tuna which Vista prepared for us at dinner that night. It doesn't get any better or fresher than that!! All of the food was great from the breakfasts to the evening meals. Because the resort is so small you really get personal attention and they make you feel special. Everyone is so friendly, casual and relaxed - as they say there really are " no worries". All you need is bathing suits,shorts and t-shirts.This trip was a gift for my husband's birthday and this may have been his best ever. The only problem... we had to leave. We will be back time and time again...this is too great a trip not to repeat it! Our sincere thanks to Roger, Heidi and all. They really made everything extra special!!

Room Tip: I think that all 5 villas are great. We choose #3 because it was the most private.
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  • Stayed: March 2014, travelled as a couple
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Thank Judith N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 March 2014 via mobile

We came here "by accident",because most of the better hotels in samara were already full.but it was the best what could happen:) roger and his wife are really helpful and extremely nice people.they organized a fishing trip for us which was amazing.the infinity pool is just breathtaking-the view is amazing.lodges are clean and beautiful.and try the barbecue for dinner.

  • Stayed: March 2014
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1  Thank Chrigge
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 March 2014

As a couple who lead a pretty hectic life, we were very much looking forward to getting away. Vista de Olas is a true hidden treasure. A beautiful, small resort with a relaxed vibe, down to earth owners who helped with all of our needs - from planning a fun day or just hanging out. The food was perfect, like a backyard BBQ with your friends and family, only better because of the unbelievable view. Be sure to stick around for the sunset! The staff was courteous, helpful and knowledgeable. They always had an answer about what to see or where to go. We ended up at Vista through a deal through Living Social which included a bunch of stuff - ATV tour, zip lining, wine, the list goes on and on. All in all, a great trip, wonderful place, outstanding people, can’t wait to go back! Oh, I can’t forget to mention the three adorable dogs and very friendly cat who enhanced the feeling of being at home.

Room Tip: The view from Villa #3 was great. The outdoor shower/bathroom was very cool.
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  • Stayed: March 2014, travelled as a couple
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Thank Gaggos
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Vista de Olas

Address: Vista de Olas Dr. | Mal Pais de Cobano Apto.#93, Mal Pais 5361, Costa Rica
Region: Costa Rica > Province of Puntarenas > Mal Pais
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Mal Pais
#2 Romantic Hotel in Mal Pais
#4 Family Hotel in Mal Pais
Price Range: £126 - £210 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Hotel Vista de Olas 2.5*
Number of rooms: 6
Official Description (provided by the hotel):
Vista de Olas is a refined hotel in Mal Pais perched on top of a peaceful hill. From this vantage point our guests are treated to sweeping views of Mal Pais and watch the most memorable sunsets. The hotel offers 6 sumptuous, secluded deluxe villas with ocean view, AC, open-sky bathroom, and private porch. Hotel amenities include fast WLAN, a luxurious infinity pool and jacuzzi, pool lounge, and the best BBQ restaurant in Mal Pais. ... more   less 
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Also Known As:
Vista De Olas Mal Pais
Hotel Vista De Olas Costa Rica/Mal Pais

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