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“Grate place!”
Review of Hotel The Place

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Hotel The Place
Ranked #5 of 8 Hotels in Mal Pais
Certificate of Excellence
Reviewed 23 June 2008

We stayed at the hotel last month and it´s definitly¨ the place¨ to stay. They have a very friendly staff that helped us during all our trip.
The rooms are really nice decorated, we stayed in a bungalow, an open room a lot like costa rican style. We talked to the owner she told us that they are going to remodelate and close them to put a/C, a grate idea because costa rica it´s really really hot!!!!!!!!! We enjoy a lot the amazing drinks mayrol made for us sitting in the pool listening to music a very chilled experience.
Thank´s a lot the place for making our vacations an experience we are never going to forget.
Catalina

  • Stayed: May 2008
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1  Thank CaliforniaKatie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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105 - 111 of 173 reviews

Reviewed 4 December 2007

I can see that why some people are greatly charmed by the place.
I saw this place from their website and it looked so exhaustic and beautiful, I stopped by Mal Pais on my way to Tamarindo just to stay at The place for couple days.
As I arrived, I liked the look of the place and paid 3 nights in advance as I checked in.
But then when I got to my room, I regretted it immediately.
I found all kinds of crawling insects throught the whole room. It was an open caban as in windowless, it was inevitable to have the bugs inside the room.
I freaked out. I can't deal with bugs. Lizards, geckkos, iguanas and even snakes are prefered over bugs.

As I traveled more and more, I found that it is quite common to have bugs in the rooms in tropical climated countries, but The place looked very boutique hotel and I had expected the cleanliness of such...
Besides the bug problem, I would have liked scrubbed spotless clean bathrooms.
But this can be a diffrence of standard.
I am not saying the bathroom was down right dirty..

I went out to find other accomodations. But as I learned from the exprience, looks can be deceiving, I couldn't trust other estabilishments.
Instead, I went and arranged a transport out of Mal Pais.
When I came back to The Place around 6pm and asked for Andrea, the manager, to speak to her of my early departure, she already was gone for the day.
I had to speak to her in the morning when she comes back to work around 7am or so.
This worried me greatly, because I arranged my transport to pick me up around 7am. If she were not on time, either I'd miss my pick up and stay in the bug caban for another night or would have to leave without getting back my 2 nights advance pay.
I couldn't sleep much jumping with each noise or slightest sensation on my skin.
I got up early and waited her from 6:30 am.
She didn't come at 7am and my car came. Fortunately, the car had some other passengers to pick up and the driver would come back.
I was waiting for her on pins and needlles. She came finally and I apologized for early check out and asked for my money back.
She wasn't rude but she definitely didn't want to give the money back and dragging the time out.
I pleaded her that I missed the car pick up once already and the car's coming back in 5 min and I really had to take it to get to Tamarindo.
She reluctantly gave my money back.
Nevertheless, I was very grateful.
So I got the money and made the second pick up and went to Tamarindo and had a great time there.

The Place is very scenic and picturesque.
Really nice pool, lush garden and the bar looked interesting.
But couldn't enjoy any of this. For people who has bug aversion, I do not recomment this place.

  • Stayed: August 2006, travelled solo
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1  Thank agimama
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 May 2007

Not sure what to say other than when we go back to Mal Pais we are staying with Andrea and Rodrigo.

Andrea was a sweetheart, and if you wanted something chances are she knows just where to get it.

Rodrigo, not much to say about this Argentinian teddy bear other than this boy can cook.

As of May 8th they have now opened up the restaurant for dinner, so be sure to check it out among the other top notch restaurants in Mal Pais.

  • Stayed: May 2007, travelled as a couple
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Thank jonikki
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 February 2007

My husband and I had the pleasure to stay at The Place FEB 07 (for a full week). WE LOVED IT! It's one of the nicest hotels in the area (we also stayed at Blue Jay lodge & Surf Camp). After I made our reservations I read the review "Please overlook the other reviews and read this one" which described this hotel as a very dirty and bad place to stay at (I was a bit worried). When we arrived at The Place I knew that that review was not true. I didn’t smell anything bad around the kitchen or any other area on this beautiful property. Pool was clean and NOT slimy (I saw it cleaned daily around 7am), great lounging beds around the pool. I enjoyed doing yoga (on my own) every morning in the shady area above the pool, there is also a great yoga class at CasaZen 9am mon-fri. Stuff was very helpful; Andrea (the manager) was friendly and very nice. Our bungalow (the Mexican) was clean and didn’t have a “noxious stench” it smelled very fresh, it was also nicely decorated and our bed was very comfy (which is hard to find in most Costa Rican hotels...this is our 5th trip). Breakfast was yummy and reasonably priced $6. Hammock was in perfect condition (but we didn’t use it much). The Place is 5min walk from the beach (like most other hotels in the area, very few hotels are right on the beach). The Place only served breakfast, but that wasn’t a problem there is many good restaurants in the area (Mary’s, CasaZen Tai food, great Argentinean chicken place and a good sushi place but I don’t remember the name of it). It’s a good idea to rent a car. Everyone should OVERLOOK that bad review... and Enjoy the Pura Vida at THE PLACE.

Stayed: February 2007
4  Thank lala505
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 January 2007

We stayed for 3 nights during December of 2006. We really enjoyed our stay as the bungalows were cute, the staff was helpful, and the location was good. Often times, it felt like we were the only group staying there which was nice and then at times you almost wanted some nightlife at the bar, etc. Considering other people's comments, the pool seemed quite clean during our stay even though we were the only ones in it. The guys who worked the bar in the afternoons and evenings were extremely friendly and fun to chat with. I was a sucker for the open air bungalows even though the lights did invite some critters in during the evenings. If you happen to stay in the Beach House bungalow, remember that some iguanas live in the roof and will wake you up like clock-work about 7:30 AM (they climb up by a tree that touches the roof but can't get in your room). We quite liked the litte guys! Overall we would recommend The Place for anyone looking for a little higher value but not luxury in Mal Pais.

  • Stayed: January 2007, travelled as a couple
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4  Thank lilscrappy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 December 2006

I was so excited to stay at the place... a feeling that changed from the moment that we walked onto the hotel grounds. I should have known, from when we booked online and they refused to give us an offical conformation of our booking. Although decorated very well with an almost "africon" feeling, i was immediatly overwhelmed by the stench comming from the kitchen area. I guess it was all for the best, as we were informed as we checked in that a surf camp had rented out most of the hotel (i guess this is a regular occurance) We would only be allowed to have breakfast there, and have no use to the yoga or massage (which was a huge reason for booking The Place).

We were shown up to the bungalow, pushing through plants and jumping chains. There is NO clear way to the main area from the bungalow. Inside we were greeted with another noxious stench. The doors on the closets were broken, the lock almost comming of the hinges for the front door. the Hammock was ripped to shreds. I was in a total state of disbelief. When contacting management about all the problems we were told that things would be repaired. NOTHING WAS REPAIRED. NOT ONE.

We decided to check out the pool, which had to be the best part of the hotel. It is very beautiful, made with green tiles... making it feel tropical. Then my boyfriend stepped in. and almost fell. The entire bottom was slimey. In the 4 days i stayed here, i saw them clean it only once, the last day i was there. God knows what is growing in that pool.

The last and worst thing that happened at THE PLACE happened as we were leaving. We asked the day before that they secure us taxi service to Tambor airport. The next morning we spoke to Andrea the owner who assured us our cab would be there at 330. At 330 a very nice gentleman named miguel showed up and said he was the taxi to the airport. So we climbed in his official national taxi. Not 15 min later, he gets a call from Andrea SCREAMING (i could hear her through the phone) at him that she had asked one of her friends to drive us and that he had picked us up instead. threatening bodily harm if he did not pay her for our fair. I could hear her yelling through the phone. Apparently the guys at the desk had set us up with an official taxi, and she has a whole racket going where she has people to drice and she gets a cut of the money. We ended up paying an extra $20 american to miguel to get to the airport, because he was so afraid of her wrath. Please, it is in your own best interest not to stay At the PLACE. there are so many other AMAZING hotels in this area. Milerapa, Vista del orcha, the blue jay, all for the same or less the price.

  • Stayed: November 2006, travelled as a couple
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4  Thank montanagirlie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
turgut, owner at Hotel The Place, responded to this reviewResponded 8 April 2007
Google Translation

dear client
after reading your critic on our hotel i checked right back with our manager andrea and she cleared up the situation that happend with you. first of all i would like to say, that andrea our manager has no special deals with taxi drivers or other people to have an extra comission in her pocket, the surfcamp, that is staying at our hotel has an agreement with miguel the taxi driver and not with the hotel. also i checked the site myself for reasons like you mentioned of dirty pool and unclean bungalows, i myself am swiss and believe me i would not appreciate myself to find an hotel in this condition. i do appreciate writings that help us to inproof and give better service to our guests, but writings that are only distructive without understanding the language of what is realy going on are not helpful critics. we will thoug try our best to give always a better service and make the place a realy pleasent stay for our clients. hotel the place

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 December 2006

Our experience with this property was very different from the others I've read on this site. We called the property directly to book a bungalow over the Thanksgiving holiday. They advised us that they were booked, but offered us their Villa at a discounted rate of $150 CASH per night. This was above our budge but we were desperate. They said they were 5 minutes from the beach and misled us to believe that we would find comfort there. Quite the contrary: the maid service was un-thorough and pretentious (they wouldn't even wash the few glasses we left in the sink), the property's pool is small and looks green, the landscaping is retarded - there is no clear path for walking from the Villa to the dining area, so you have to duck under chains and leap over plants, and neither lunch nor dinner is served here. Also, the property is not 5 minutes from the beach, but 10, down 2 rocky roads. And the roads to get to Malpais are so bad that it doesn't seem worth it unless you like to surf. If you are looking for groovy streets filled with interesting travelers, head to Montezuma. The only great thing about Malpais in general was a little restaurant called Las Piedras which serves chicken and pork ribs grilled to perfection on an open flame all night long. Oh, and we never met the famed Antonio spoken about in other posts. Andrea was the manager in charge while we stayed and she was a giant exception to the otherwise cordial Costa Rican hospitality we found in the rest of the country. She and The Place are trying to imitate the chic boutique hotels of Miami, but only achieve the pretense without any of the service or charm. We'll pass on The Place, next time.

  • Stayed: November 2006, travelled with family
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6  Thank Butterflies_and_Sand
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel The Place

Address: 200 mts from Hotel Frank's Place direction Mal Pais, Mal Pais, Costa Rica
Region: Costa Rica > Province of Puntarenas > Mal Pais
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Swimming Pool
Hotel Style:
#3 Family Hotel in Mal Pais
Price Range: £65 - £170 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hotel The Place 3.5*
Number of rooms: 9
Official Description (provided by the hotel):
Hotel The Place is within short walking distance to the main beach Playa Carmen,in close proximity to the center of town with easy access to shops,restaurants and banks. The hotel features standard rooms, bungalows and a vacation home. A beautiful free form pool with waterfall invites our guest for a swimm.You can enjoy breakfast in our lounge in the morning or, starting april 2012, prepare your own meal in our open Rancho kitchen.We gladly organize tours and transfers leaving from the Hotel.The Place is an ideal establishment to relax and feel at home for couples, families and smaller groups. ... more   less 
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Also Known As:
Surf The Place Hotel
Hotel The Place Costa Rica/Mal Pais

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