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“Not safe and unreliable management”
Review of Hotel Casa Blanca

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Hotel Casa Blanca
San Francisco, California
Level Contributor
30 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
“Not safe and unreliable management”
Reviewed 6 March 2012

Hotel Casa Blanca was sold in August of 2011. On the internet they call themselves "Vista Rentals" [--]. They are still known in Manuel Antonio as Hotel Casa Blanca. They advertise on Craigslist.

They have a good location at the top of the hill and pretty grounds with gardens and two pools. The rooms need major updating and repairs. The furniture is old and is full of wood eating beetles that leave piles of sawdust everywhere. Rather than replacing a washer to stop a bad leak in the bathroom sink, they simply turned off the hot water.

There is no way to communicate in either direction from the lower level where my apartment was located. Cell telephone service does not work and they removed the landline telephones. Although they assured me that they provide wifi in the rooms, I had to purchase and configure my own repeater router in order to use the internet. Sometimes the cable tv worked, sometimes it did not. This was particular to this location, not a general cable tv problem in the area.

After severe problems with sexual harassment including requests for sex and being threatened that he “would get his way one way or another” while wearing weapons by Tom the onsite manager, I found a new apartment where I thought I could be safe. After another bad incident at my new apartment complex the location of which was supposed to be secret, I fled the entire area in less than an hour, literally terrified for my personal safety. A police report was filed.

Indra Levy arranges the rentals and sets the prices from an office in Escazu. She did not respond to my initial inquiries until I reached her via phone and then seemed cool but professional with competitive pricing. She repeatedly promised that a written version of our agreement would arrive "soon." It never did. During my stay there she never returned a call or an email.

Indra was solicitous regarding the circumstances of my departure and promised return of all unused rental funds, but when the funds did not arrive she was very rude and denied ever having the conversation. Although the agreed terms included a seven day notice to vacate, the problems with their onsite manager occurred early in the month, and Indra's initial promise to return all unused rent due to the circumstances, she chose instead to keep the entire month's rent and now insists they are not responsible for the safety of their guests.

  • Stayed February 2012, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank choroni03
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Date | Rating
  • English first
  • Any
English first
New York City, New York
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 20 April 2011

Even though I had heard rumors that the Casa Blanca was old and in disrepair, I found just the opposite to be true. It was as fresh and clean as if it had been built yesterday. With its two swimming pools, beautifully landscaped garden, and terraces outside each room with hammocks, it was a refreshing respite from the summer Costa Rican heat. Alex (12:00 noon to 8:00 pm) is an encyclopedia of knowledge on the area, and spent an extraordinary amount of time with me discussing tours, excursions, restaurants, and options for night life. I would definitely stay there again as well as recommend it to family and friends.

  • Stayed March 2011, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank vfhoyt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Casa Blanca

Property: Hotel Casa Blanca
Address: Road to Parque Nacional, Manuel Antonio National Park, Costa Rica
Region: Costa Rica > Province of Puntarenas > Manuel Antonio National Park
Hotel Style:
Ranked #30 of 34 Speciality Lodging in Manuel Antonio National Park
Number of rooms: 5
Also Known As:
Hotel Casa Blanca Costa Rica/Manuel Antonio National Park

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