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Shana By The Beach, Hotel Residence & Spa
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Reviews (1,278)
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Reviewed 28 April 2013

While everyone at the Shana was very nice during our stay, we had some serious issues with the accommodations:
- When we arrived my wife and I were put in a dank room on the ground level with a rock hard mattress, 2 floors separate from the room with our kids. While the decor was pleasant in a modern, stark-white hospital sort of way, the white area rug was badly stained, giving the whole room a dirty feel. On our request we were moved to another room on the third level, which also had a rock hard mattress, this one with shot springs on one side that creaked and listed badly. But we were finally next to our kids so we let it be. More about the bed later.
- The breakfast included with our package was the exact same EVERY MORNING - fruit, bread and eggs, with an option for rice and beans. This got old very quickly.
- On the last day my wife discovered bed bugs on our mattress (we include photos) When we alerted management, they said it was ants and suggested it was our fault because we brought food into the room (the one day we did that we kept the food in the mini-fridge). I really resent that tactic on their part. While I tried to give them the chance to make good on such an unpleasant stay, they refused, saying we had stayed all the nights (Such reasoning is bewildering, since we didn't have an option to move anywhere else, and I am sure they would not have refunded our money if we did).

On the plus side, it is a lovely setting, the pool was nice (though over-chlorinated), and a lovely public beach was a 10 minute walk away. Again, the staff was also super-freindly (save for the manager, with whom we only exchanged emails). But it was not worth the considerable expense, especially considering the management did not want to make good on the fact that they had bed bugs. I reiterate, this is not a luxury accommodation, as it is billed.

  • Stayed: March 2013, travelled with family
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9  Thank sheridan1965
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 March 2013

We spent 5 days here in February 2013. We highly recommend it. The hotel is perched on a hill overlooking the sea and within walking distance to a private beach.

The rooms were clean, crisp and simple. The bathrooms were modern. The service was excellent. Flora and Eddie were always eager to assist and had great suggestions.

The restaurant was serviceable. The menu was small and the prices were a bit high. The view however is killer.

The pool area was lovely and we enjoyed many days by the pool watching the wildlife.

  • Stayed: February 2013, travelled as a couple
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1  Thank Shane T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shana-Management, Leiter Öffentlichkeitsarbeit at Shana By The Beach, Hotel Residence & Spa, responded to this reviewResponded 20 May 2015

Dear Shane T,

thanks for your review from the Shana Team.

We are pleased to hear that you spent a great time at Shana.

If you are planning on coming again, please let us know so we can offer you a 20% discount for your next stay with us.

Greetings from Shana Hotel & Residence

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 March 2013

We stayed at the Hotel Pacific Sous for 3 nights in December 2012 (27th - 30th). Like most of the reviews have mentioned the hotel had changed its name from Pacific Sous to Hotel Shana. No one could explain the reasons for the numerous name changes over the years. All that said the name change was not off putting as our taxi had no problem finding the hotel.

The hotel is great, very clean rooms, really welcoming staff and good quality food. We sampled the breakfast, lunch and dinner at various times during our stay and it was all great quality.

Although there is no gym on site, they had just opened a Spa when we had arrived and it offered a variety of treatments and resonable prices.

The friendliness of the staff was something that other hotels could learn from. Paola was great at recommending tours, shops and other restaurants in the area.

The location is great, overlooking the rain forest and ocean. The pool area has a whirlpool and swimming pool surrounded by a variety of loungers and cabanas.

The dirt track leading to the hotel that is mentioned in some of the older reviews is no more. It is a fully sealed road so don't worry if you've hired a rental car or like us used taxis.

We can't recommend this hotel highly enough.

  • Stayed: December 2012, travelled as a couple
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Thank Paul S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shana-Management, Leiter Öffentlichkeitsarbeit at Shana By The Beach, Hotel Residence & Spa, responded to this reviewResponded 20 May 2015

Dear Paul S,

thanks for the great review from the Shana Team.

We are pleased to hear that you had a nice time staying at Shana and enjoyed our spa.

If you are planning on coming again, please let us know so we can offer you a 20% discount for your next stay with us.

Greetings from Shana Hotel & Residence

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 February 2013

We had a great time here the staff was fantastic thanks to Paula and Javier for great service. The room was nice and clean and so was the pool . Try the Green Ocean at the bar. The Biesanz beach is a 200 yard walk through the forest but so secluded and so beautiful.

  • Stayed: February 2013, travelled as a couple
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Thank Jake B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shana-Management, Leiter Öffentlichkeitsarbeit at Shana By The Beach, Hotel Residence & Spa, responded to this reviewResponded 20 May 2015

Dear Jake B,

thanks so much for the good review.

We are pleased to hear that you had a great time staying at Shana and liked the bar.

If you are planning on coming back to Shana, please let us know so we can offer you a 20% discount for your next stay.

Greetings from Shana Hotel & Residences

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 January 2013

We stayed in the Hotel from January 12 to 17 for my step son’s wedding.
Pros: The hotel is small but pleasant, quiet, clean and surrounded by beautiful nature and monkeys. People are very nice and helpful. We had a great experience with Paola the Receptionist, who went far and beyond her duties finding us taxis, pizzas and giving us information about the area. My stepson had a beautiful ceremony and reception. Everybody was very accommodating to any needs we could have.

Cons: The place is far from any airport. Three hours from San Jose. It is not ocean front, you need to drive or take a taxi to go anywhere in some windy scary roads. Besides a small pool, restaurant and a Spa the hotel doesn’t offer any other amenities. Manuel Antonio area is beautiful but overpriced.

  • Stayed: January 2013, travelled with family
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2  Thank chrisandwanda
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shana-Management, Leiter Öffentlichkeitsarbeit at Shana By The Beach, Hotel Residence & Spa, responded to this reviewResponded 20 May 2015

Dear chrisandwanda,

thanks for your review.

We are happy to hear that your step son had a nice wedding at Shana.

If you are planning on coming again, please let us know so we can offer you a 20% discount for your next stay.

Greetings from Shana Hotel & Residence

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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