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Las Cascadas The Falls
Ranked #19 of 46 Hotels in Manuel Antonio
Certificate of Excellence
Reviewed 9 March 2014

Our opinion of Las Cascadas was dampened before we arrived. Their reservation policy is to charge 50% at the time of booking and the other 50% 15 days before arrival. This is the only accomodation in Costa Rica that made me pay for the entire stay before we got there. I'm sure this isn't entirely uncommon - particularly for high season at a larger property, but still bothersome. We were staying 2 nights at $120/night. They charged my credit card $120 when I booked and were supposed to charge the other $120 15 days prior. Surprise! They charged me $240 15 days prior! It could have been an honest mistake - I emailed the hotel and got a response the next day saying they would credit it. 6 days later I had not seen the credit yet so I was forced to send a follow up email. The following day I got another response stating they had sent it to the bank (I have a feeling they didn't issue the credit until the 2nd email). I finally received the credit 2 weeks after they charged it.

Throughout the stay we found the service to be sub par. The front desk seems to be run by short term interns who, while friendly, don't have the knowledge needed to do a great job. The breakfast is a bit of a joke - if they want to charge for it they really need to increase their level of service. To be fair, there was a power outage but the indifference from staff only increased the aggravation. Another day we met a taxi early before they had opened the gate - only to find that we couldn't get in or out. None of the keys worked. I tried, my girlfriend tried, the taxi driver tried.. the gal at the front desk tried, all to no avail. We never did figure out if they worked or not. Thank goodness we were only trying to leave early, not come back late. They were helpful, however when we booked our single tour in the area.

The location of Las Cascadas is rather.. unique. It is found past a residential neighborhood and you have to travel through a very narrow street with houses on either side where you're basically looking into tico living rooms. It was a little unnerving as we werent sure of the safety of this neighborhood, but we had no problems. We were on foot for our trip so it was a little out of the way - but it looked like many people had rental cars which would make it much easier. The property is on a hill so it is a little bit of a hike down to Quepos. If you want to get a meal in town give yourself time for the walk or call a taxi. We walked back and forth after dark without issues but you'll have to decide for yourself if you feel safe. To get to Manuel Antonio you'll need to take a $10 cab or the public bus.

We stayed in the Canopy Suite which is tucked into the side of a very steep hill. We had specifically booked the room with the terrace but were notified that the owner's son had given our room away the night before. This wasn't a huge deal but worth mentioning. They did offer to let us switch the following day but we were already settled in and didn't want to pack all our stuff so they could move it while we were out. The hotel was very good about warning us before we booked that the hike up is strenuous - and it is. It is also a little quieter and the view from the room is great. For the price of the room we expected better housekeeping. There were cobwebs in the curtains and the floors were dirty. It is the rainforest so we can coexist with bugs, but it was easy to notice the lack of care. On the plus side, the room was very spacious and had a huge bathroom and shower. The bed was very good.

All in all, we were disappointed in the level of service more than anything else. Make sure that the out of the way location is what you want. I believe the Trip Advisor reviews on this hotel are skewed.. I'm willing to bet there are plenty of better options.

David & Kelsey

Stayed: February 2014, travelled as a couple
3  Thank KRaffel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Condotel L, Propietario at Las Cascadas The Falls, responded to this reviewResponded 19 July 2014

Thank you for your candid review , As you said in your review it is very common for a hotel to take full charge of the room when you reserve . I just came back from a 3 week trip to Europe and all my rooms were paid for in advance . We are actually quite liberal in our policies here.
Re the key incident >
Some times when you cut a new key they do not always work and I believe that was the case in your situation .
Regarding the power outage at breakfast time . There are things that are out of our control , a power outage being one of them . The look on our face that you interpreted as indifferance was really more like [ OHH NO what are we going to do now with a full restaurant . } Most power outages here don[t last more than 5 or 10 min , as was the case here , but it is un nerving when they happen at the beginning of breakfast.
We do have very high standards for cleaning as you will see in most of our reviews. Once in awhile an employee will take short cuts. Those employees don[t usually last long here and the housekeeping personel that we had when you were here no longer work here .
Thanks again for your review and helping make us better.
Gary

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192 - 198 of 441 reviews

Reviewed 8 March 2014

We stayed with these folks for 5 nights. it is a nice base for operations in the Quepos area and away from the crowds as you get closer to Manuel Antonion. It is within walking distance of the town and the harbor which is a plus. The kind staff will gladly recommend and schedule tours for you. it is clean with good facilities. The AC in our unit was a little loud and not very powerful. Although we had the unit for four people, there was no table for four to eat inside. We could use the barbecue outside but they ran out of propane and it would take at least a day to get it replaced. The pool with the waterfall cascades is lovely and a real attraction. However the pool is small and there is only room for about 8 to 10 people in the pool area. There are so many things to see and do that the pool capacity was never a problem. Overall we liked the place and enjoyed our visit. The owners are attentive and respond to your questions and concerns.

Room Tip: If you want to so your own cooking, you have to pay a little more and get one of the units with a ki...
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  • Stayed: February 2014, travelled with family
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Thank Blaine A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 March 2014

Stayed here with a group of people. Big diff between which "condo" you get. Owner tries hard to make them all modern and very nice.

Bugs, especially the little ants, are a problem in any beach/rural area in CR. I've been there too many times to count. I see them in the finest places. I always bring a can of Raid, spray around the doors and windows, under the sink, etc (not the counter-tops obviously), helps. Really can't control it totally.

Nor the barking dogs--a rampant problem in CR if you are going to stay in a Quepos neighborhood, like this, and not a hotel strip area. Barking all night at a distance at Las Cascadas.

Convenient location if Quepos is your thing, some people think it is a dump--I like it, especially if you're there for fishing--the marina is really close, it'll save you 30-40 minutes at 5am and that is sweet. If the beach is your thing, stay in Manuel Antonio.

It's high priced, many of the "condos" right up there with the elegant ManuelAntonio 5 star hotels.

Room Tip: Let them give you a tour to see what's available. I didn't see them all but none that I did...
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  • Stayed: April 2013, travelled as a couple
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1  Thank Tomas M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 March 2014

First off, the owners of the property are so welcoming. The rooms are unique and quant. The hotel is a short walk from Quepos, 10 minute bus ride to Manuel Antonio beach. I would stay here again in a heartbeat. Breakfast was great and pool was amazingly relaxing.

  • Stayed: February 2014, travelled as a couple
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Thank Gina G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 February 2014

A group of five of us recently stayed for three days with Gary and Catalina Rogers, owners of the Condotel Las Cascadas in Quepos, Costa Rica, close by Manuel Antonio National Park on the Pacific Coast. We stayed in the truly lovely, three bedroom home of Gary and Catalina, right on the property.

The property is located on a hillside, on the outskirts of Quepos and is an easy 15 minute bus ride from Manuel Antonio (or less than 10 minutes by taxi). All of the bungalows or casitas are built among the foliage on the hillside in a beautiful setting.

The entire property is clean and well-maintained, and Gary, a Canadian, and Catalina, a Costa Rican, are the nicest people. They are determined to do whatever they can to make one's stay as delightful as possible and are a wealth of helpful information.

All five of us loved the place and recommend it completely without any reservations.

  • Stayed: February 2014, travelled with friends
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Thank jsteinma
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
las-cascadas, Front Office Manager at Las Cascadas The Falls, responded to this reviewResponded 22 February 2014

Thank you so much for the great review, it was wonderful to have you stay in Casa Cascadas and we are so glad you liked it! Hope to see you back here some day.
Warm regards,
Staff at Condotel Las Cascadas

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Reviewed 15 February 2014

We charm the hotel, proximity to downtown Quepos and I were really welcoming facilities. Rooms very versatile and really close to nature. Definitely will return for its tranquility.Great prices and great attention.

Room Tip: Definitely ask location, the rooms on the top property require good physical condition
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  • Stayed: January 2014, travelled with family
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Review collected in partnership with this hotel
Thank Kathya B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 February 2014

Staying at Las Cascadas the final night of our Cost Rican vacation made great logistical sense for making our flight home from San Jose the next afternoon, but we didn't want to leave this beautiful sanctuary. The condotel is definately off the Manuel Antonio crowd circuit and feels like a hidden enclave of Quepos. We will stay at Las Cascadas during our next trip to this area of Costa Rica.

Room Tip: Booked just 2 nights ahead of our stay limited our choices to either the Villa Suite or the Honeymoo...
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  • Stayed: February 2014, travelled as a couple
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Review collected in partnership with this hotel
Thank jmjmc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Las Cascadas The Falls

Address: Zona Americana, Tipo H | Road to the Marina Pez Vela, 250 Mts West, Zona Americana, Tipo H, Manuel Antonio 61101, Costa Rica (Formerly Condotel Las Cascadas)
Phone Number:
Region: Costa Rica > Province of Puntarenas > Manuel Antonio
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Airport Transportation
Hotel Style:
Ranked #19 of 46 Hotels in Manuel Antonio
Price Range: £92 - £234 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Las Cascadas The Falls 3*
Number of rooms: 15
Official Description (provided by the hotel):
Las Cascadas “The Falls” is family-owned Boutique Hotel located in the Town of Quepos, just minutes away from the world famous Manuel Antonio National Park and all its wonders. Our Hotel offers individually designed accommodations with options on one, two or three bedrooms, all with a tropical elegance design, we give you the ideal natural environment for family vacation, romantic getaway or business travel. The convenient location of Condotel Las Cascadas “The Falls” offers an incomparable natural setting on lushly landscapes with ocean views from some of our rooms, only three hours away from Juan Santamaria International Airport in San Jose. Enjoy endless summers with near perfect weather, balmy trade winds, and blue waters on a vacation in Costa Rica – the beauty is all yours to explore and experience. Condotel Las Cascadas “The Falls” is situated in one of the most popular tourist destinations in all Costa Rica, Manuel Antonio National Park, here you can experience the true essence of the area, sloths, white-faced monkeys and howler monkeys are part of the wildlife that you will get to see inside the park, this among countless tropical flora of Costa Rica. The Hotel is located within walking distance from Nahomi Bay, (perfect sunset spot), Quepos Town, where all the small shops, supermarkets, pharmacies and other facilities are situated and the famous Marina Pez Vela is where you will find the area’s best restaurants, all with different options of Food & Beverages and a gorgeous ocean views. The stunning waters of the Pacific Ocean create a wonderful setting for Tours & Activities, such as snorkeling, sailing, stand up paddle boarding, and scuba diving, for the adventurers souls, tours like canopy (zip-line), white water rafting, ATV’s are always available for our guests. Quepos is among the world’s top destinations for Sport Fishing. Home of the 2017 Offshore World Championship. If you believe the surrounding beauty of the Manuel Antonio National Park and the offshore islands are overwhelming, just imagine how you will feel catching a giant blue marlin! Condotel Las Cascadas “The Falls” is perfectly integrated into the lush tropical environment and provides a comfortable and private retreat. Visit Costa Rica, Explore Manuel Antonio and stay at Condotel Las Cascadas “The Falls”. ... more   less 
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Also Known As:
Condotel Las Cascadas Hotel Manuel Antonio National Park
Las Cascadas The Falls Costa Rica/Manuel Antonio

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