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“Poor value for money” 2 of 5 bubbles
Review of Hotel Aurora

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Hotel Aurora
Ranked #14 of 20 Hotels in Montezuma
San Juan del Sur, Nicaragua
Level Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Poor value for money”
2 of 5 bubbles Reviewed 28 November 2013

Usually paying a bit more for accommodation means you get a bit higher standard. Unfortunately for us this was definitely not true for Hotel Aurora.

Firstly, at $40 a night this was the most expensive accomodation we stayed at during our 3 week visit to Costa Rica. Looking back I wish we´d stayed at Llena Luna Hostel, our friends stayed here and got great value for money. With it being called a "Hotel" instead of a "Hostel" we thought the $40 a night would be ok as we´d treat ourselves to slightly more luxury than our usual accom choices. How wrong we were! Don´t be fooled by this because it most certainly was a "Hostel" and I have no idea what qualifies it as a "Hotel". We had just spent a whole day travelling on 3 hot buses and a ferry so were eager to arrive at our hotel and chill out.

Pros: Central location. Use of communal computer. Lovely outside appearance and lots of hammocks.

Cons: Welcome upon arrival was non-existent. Two young girls were sitting in reception and could see us coming up to the desk with our heavy bags but waited for us to ask for assistance before one of them actually got up and came to the desk. We said hello but didn´t even receive as much as a smile in response. We said we had a reservation which we had made the day before, she replied with a blank look on her face saying that she didnt have a reservation for us. After having to connect to the wi-fi on our ipod and show her the email confirmation she eventually called someone on the phone and said oh yes its ok we have a reservation. Without any sort of apology. She quickly told us what we had left to pay so still with our heavy bags on we had to pay there and then, with all other hostels the reception/owner have given us a chance to drop our bags off or invite us to see the room before making us cough up the cash. Next we were dismissed and told to follow the other girl who carried two towels. She didn´t offer to help carry one of our 5 bags and left us lugging them all the way through the hotel and up the stairs after her. The room was very large but extremely basic. The floor and bed sheets were stained. The main aircon unit on the wall was broken and it had been replaced by a small stand alone air con thing which was absolutely pointless unless you were standing inches away and directly infront of it. We left it on one day in hopes that it would cool the room in time for our return, but it did nothing at all and the room was hot and sweaty when we got back. We hardly slept at all as the nights were so hot. The "free coffee" advertised was only from 8-10am. The tiny kitchen was dirty and poorly equipped. The kitchen was closed for use after 8pm! So unless you wanted to make dinner before this you had to eat out. Reception was unmanned most of the time and we found ourselves having to go and ask for information about the area and buses etc at the local supermarket.

All in all a very disapointing stay.

  • Stayed November 2013, travelled as a couple
    • 1 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
Thank beachbums456
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TomAurora, Manager at Hotel Aurora, responded to this review, 1 December 2013
Google Translation
Disculpe que su alojamiento no fue como esperaba. Ustedes hizo una reservación de habitación básica. Significa la habitación tiene un cama con buen colchón, ropero, refri, baño privado con agua caliente. En temporada alta una habitación básica vale $ 40. En temporada baja vale $ 30. En Montezuma los precios de hoteles y restaurantes son caros. En Luna Llena los precios con baño privado son mas caro. Yo pienso que no esta bien comparar 2 lugares si no estaba en los dos lugares. Todos los hoteles son diferentes . Puede buscar mas barato, pero muchas veces la cabina no es segura. Nosotros tenemos también habitaciones un poco mas lujo con un balcón privado pero vale un poco mas. Nosotros somos un hostel y hotel. No somos un hotel de 3 estrellas. El momento que los clientes hicieron un cheque in, todavía no estaba la reservación registrado en la recepción, porque la reservación que el cliente hace fue de un dia antes. La 2 mujeres ( no son niñas!) , esto es falta de respeto. Ellas son dos trabajadoras mucamas y cuando la recepcionista no está ellas trabajan en la recepción. Ellas no encuentran la reservación entonces llamo a la recepcionista para confirmar la reservación y después hicieron el check –in. Porque tiene que disculparse para confirmar una reservación? Normalmente nosotros enseñamos a los clientes la habitación antes y muchos clientes pueden elegir cuando hay muchas vacias. Esta vez ellas no hicieron esto. No es gran cosa en mis ojos. Si un cliente quiere ver la habitación, porque no pregunta? Todos los clientes traen su propia maletas a su habitación. Cuando hay personas mayores o con incapacidad nosotros ayudamos por supuesto. Si el cliente preguntó si puede ayudar subir las maletas, estoy seguro que mis empleados ayudaron con mucho gusto. La cocina limpiamos a las 7.00am, 11.00am y a las 5.00pm. Entonces 3 veces al día tenemos la cocina limpia. Es posible cuando entro la cocina no estaba limpio porque algunos clientes están usando la cocina muchos clientes la usan todo el dia. Vamos a tener mas atención que la cocina este muy limpio. Esto es muy importante para nosotros, Nosotros tenemos en la mañana café gratis. La cocina cerremos a las 10.00 pm, para que los clientes puedan descansar . Las sabanas nosotros limpiamos muy bien. Si una sabana fue manchada porque no nos avisó en recepción para eso estamos para ayudar, para dar una nueva.? Nosotros vamos a controlar ahora todas las sabanas. Para que no vuelva a pasar otra vez. En la recepción tenemos todos los tiempos de buses, ferries, taxiboats, mapas, tours etc.. Todo esta a la vista, es muy raro que usted al entrar no haiga visto esto, yo estoy de acuerdo que la recepcionista tiene que ofrecer los servicios. Nosotros queremos que el cliente tenga un buen tiempo aquí. A veces pasan cosas en el hotel esto uno lo puede determinar pasan y ya el personal no tiene influencia. Si el cliente no está contento con algo, porque no puede preguntar?. El personal no puede leer la mente de los clientes. Digalo y nosotros pueden resolveremos el problema asi el cliente va a tener un buen tiempo en Hotel Aurora.
Gracias por leer mi comentario.
Tom
Manager Hotel Aurora
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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205 reviews from our community

Traveller rating
    60
    66
    40
    19
    20
See reviews for
14
74
29
3
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (35)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Spanish first
  • Swedish first
  • Any
English first
London
Level Contributor
339 reviews
89 hotel reviews
common_n_hotel_reviews_1bd8 153 helpful votes
4 of 5 bubbles Reviewed 20 October 2013

We stayed here for 1 night, the Dutch guy running the place is nice and helpful. The rooms are huge. We had 3double beds and a balcony with a hammock for 26 dollars. There is a powerful fan in the room if you don't want aircon. The towels are a bit worn, you need your own soap and loo roll, its not stunning in there, but does the job. Great value.

  • Stayed October 2013
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank ChilliLondon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Saskatoon
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 6 September 2013

It seems that a lot of the stays from before the new owner was a hit or a miss. But the new owner, Tom, I can attest runs a legit operation.

Tom was super helpful in suggesting places to eat and things to do and if you just want to have a good chat, the Holland native is full of fun travel stories.

The rooms were nothing special and had a bit of a funny smell. But it was clean, in order, and the hotel's location is unbeatable. Especially for $13 a night; exceptional value.

  • Stayed August 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank knownastron
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sacramento, California
Level Contributor
34 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 bubbles Reviewed 11 August 2013

A friend and I only stayed for a night here but it was exactly what we were looking for. It was the perfect location near the super market, beach, and restaurants in town. When we arrived, we were welcomed by the staff and shown to our spacious room. It was clean, had a fridge (which was awesome), fan, and clean big bathroom. The only down fall to the room was it had a really funky odor but other then that it was totally fine. It was extremely affordable and even included coffee (boy am I hooked on the Costa Rican coffee). I would certainly recommend this hostel to other people looking for a the perfect simple stay in Montezuma!

  • Stayed July 2013, travelled with friends
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Danielle H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Liverpool, United Kingdom
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 28 July 2013

Stayed here for three nights in July with 5 other friends. The staff were really helpful and we stayed in a large room with three double beds. There was plenty of space and a balcony and private bathroom which was more than we could have wanted, especially for the price. Brilliant location with the supermarket a 30 second walk away. The kitchen was great, only probably was it got very busy and was hard to cook sometimes. There was free coffee between 8-10 which was good and free wifi, but you can only really get that downstairs. The security guard was friendly and very helpful. Have to be silent after 10, but this wasn't a problem as there were bars to go to. Great place to stay, would definitely recommend it!

  • Stayed July 2013, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Erp020293
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Boston, Massachusetts
1 review
4 of 5 bubbles Reviewed 27 July 2013

I really loved the location of this hotel. It's near enough to the beach and still close to all the restaurants and a few steps away from the market.

Service: was really nice. The receptionist told me that it was her first day when we checked in but I would have never guessed. The owner (I'm assuming) continued to ask me how my stay was going, and he seemed very friendly. When we ran out of gas in the kitchen, he went out and looked for a gas tank for us even though the kitchen was technically closed.

Room: I really enjoyed the rooms. I was in a two-bedroom room with a full bathroom, and I paid extra for air conditioning, which was a good choice. It was clean, useful, and spacious. And right in front of our room were a bunch of hammocks and a sitting area and right next to those there was a pool area. Overall, very nice. BUT, when we went one more story up (3rd floor), at the staircase, there was a strange and very unpleasant smell and I hope they fix it. But it's a minor flaw anyway.

Facilities: The kitchen was rather small, and some of the other guests really packed it before we could even start making our dinner, which was kind of inconvenient. But the dining area was really spacious which made up for the small kitchen. Also, the wifi does not reach to the rooms upstairs, which I found kind of inconvenient since I had to walk downstairs every time I needed something. Also, it cuts off at around 10pm, which means no internet until they plug the router back in the next morning. I didn't really see a point in restricting internet usage like that.

Overall: Ver nice stay, very good quality for the money. The owner said we were the first of the "hostel" groups he accommodated and it was a really nice stay.

  • Stayed July 2013, travelled with friends
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank MKwon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dublin, Ireland
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed 17 July 2013

La Aurora is the perfect place to stay in Montezuma; CLEAN, great location, really affordable private rooms, HOT showers, fans, free coffee in the morning, free wifi, etc etc! The staff are lovely and so helpful. There's a lovely sheltered balcony area with hammocks and couches to hang out in, perfect for when it rains. I would recommend this hotel to people travelling in groups or couples, people travelling alone might find it a bit boring or lonely!

  • Stayed June 2013, travelled with friends
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank AnnaGoes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Aurora

Property: Hotel Aurora
Address: 100 metros norte de la Playa Montezuma | 100 meters north from Montezuma Beach, Montezuma, Costa Rica
Region: Costa Rica > Province of Puntarenas > Montezuma
Amenities:
Beach Free High Speed Internet ( WiFi ) Free Parking Room Service Shuttle Bus service Wheelchair access
Hotel Style:
#8 On the Beach Hotel in Montezuma
Price Range (Based on Average Rates): £
Hotel Class:2 star — Hotel Aurora 2*
Number of rooms: 20
Official Description (provided by the hotel):
Hotel Aurora is the first hotel in Montezuma since 1984 and has a 24 hrs. service. It offers great lounge area and wooden deck with seating area, hammocks, and cable TV surrounded by lush gardens and the nature allure of Montezuma enchantments and a view to the pacific ocean. It is located 20 minutes' walk from "La Cascada", the Montezuma River Waterfall. The rooms and suites offer a private bathroom and a fan. The suites also feature air conditioning, mini fridge and a private furnished balcony with hammocks. Guests at Hotel Aurora can use the common kitchen and they can find a variety of restaurants within 100 metres. Activities such as Isla de Tortuga Island tours can be arranged and it takes 40 minutes' boat trip to reach the area. This hotel is 30 minutes' drive from Cabo Blanco National Park and from Santa Teresa Beach. Juan Santamaria International Airport and the one in Liberia is a 3-hour drive away. The national airport Tambor is 20 minutes away ... more   less 
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Also Known As:
La Aurora Montezuma

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