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“Horror story.”
Review of Luna Llena Hotel

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Luna Llena Hotel
Ranked #7 of 18 Hotels in Montezuma
Certificate of Excellence
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Horror story.”
Reviewed 31 January 2011

It was like one of those horror stories you hear about.
We arrived on time with confirmation only to find our room had been given to someone else.
The lady at the desk was unorganized and admitted error on their part but when she couldn't figure out what to do, she called a man who said he was the manager who cursed and threatened us. My deposit was never returned and I left. Thankfully fine accommodations were found just down the street on the opposite side of the road.

  • Stayed March 2010
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Glcarlley
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CabuyaSurfClub, Owner at Luna Llena Hotel, responded to this review, 8 July 2011
WIth over 1000 reservation per year, we are bound, as humans, to make one or two mistakes. The Teacher from the group that wrote this review, was over dramatic, made our receptionist cry, and caused a scene at our Hotel.

The reservation may have been a mistake on the clients side, we were not sure. Of the four rooms they required, we had three, and made arrangements for one room, for one night, in the Hotel next door.

When this was not satisfactory for the Guest, and she continued to harrass our staff, we ask them to leave our Hotel. We did this to insure the peaceful atmosphere of our Hotel, for our other guests.

Rest assured this is a very isolated incident, and for the most part our Hotel Guests are quite happy with the level of customer service that we provide.

Be Happy and Travel Safe, wherever you go, and wherever you choose to stay.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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266 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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English first
surrey, uk
Level 5 Contributor
66 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
Reviewed 30 January 2011

We stayed here for 3 nights and that was just right for us. The views are stunning and the location is great - close to town but not in the thick of things. The rooms are very basic and because of the humidity the sheets are damp but the proximity to the wildlife makes up for that. We saw monkeys and tree iguanas and racoons. We also did a walk to the famous waterfall which is quite hard work but really worth the effort and was one of the highlights of our three week stay. You can self cater and there is coffee available all day. Do not stay in room 7 though - the one next to the kitchen. Reall great value for money.

  • Stayed December 2010, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Clare059
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Phoenix
Level 3 Contributor
12 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 29 January 2011

We were looking to spend under $50 a night, be in the rain forest and in a small beach town. This place was perfect. The first night we were awoken at four a.m. With the loud sounds of howler monkeys. My trend immediately got us out with flashlights and cameras. We found monkeys, ant eaters, deer, and many other wildlife all steps from our front door.

Great free pancake breakfast. Clean pool and okay staff. It was very noise one night with loud music coming from a beach bar. No police in town so we could not sleep until the music ended at three a.m. Other then that, this was the perfect place to stay for those wishing to REALLY experience costa rica and it's adventure.

For video, search bluefive5 on YouTube.

  • Stayed December 2010, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank bluefive5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New York City, New York
Level 6 Contributor
120 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
Reviewed 22 January 2011

We stayed there our first out of three nights in Montezuma. We would have stayed longer, but unfortunately we didn't have a reservation and Luna Llena could accommodate us for one night only. Given the circumstances we stayed that night in the only room available- the most expensive one ( $ 55 for the double occupancy) . Maybe its wasn't the cleanest room we've stayed in, maybe its true all about the bugs, but the beauty we saw once it was morning was the priceless. Even if you stay in you room staring at the Ocean and listening the wildlife the entire day- its a treat. We loved it and it was hard to check out.
Communal kitchen area looked clean and nice, common area super relaxing.
The cleaning lady was also very friendly and a night guard as well.
The only downer is that if you have a car and you are not the only guest with it- there is no parking space provided by the hotel. Also there is no Internet-wi fi on the premises.


--

Stayed January 2011, travelled as a couple
Helpful?
Thank danolear
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Philadelphia, Pennsylvania
Level 3 Contributor
12 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 28 December 2010

We love this place and return here every year to recover from a harsh NE winter. The folks are so friendly and the atmosphere so relaxing. Can't wait to return next year.

  • Stayed March 2010, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Cella65
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Montreal, Canada
Level 2 Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 31 October 2010

We really enjoyed our stay at the Luna Llena! Staff are really helpful and friendly, the rooms are pretty nice (can be a bit pricey, especially in high season), we had ocean view so it was great!

  • Stayed October 2010, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank bio1801
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Philadelphia, Pennsylvania
Level 1 Contributor
4 reviews
4 hotel reviews
Reviewed 18 October 2010

this place was so nice. it's tucked away up the road from the main part of montezuma, which was nice for quiet. good exercise too walking up the hill! close to everything, but far away enough to relax. the rooms were great for the price. and for people who complain about bugs - why did you come to costa rica in the first place! the service was good, the communal kitchen was well equipped, and the view from the balcony of the ocean is to die for. my boyfriend and i paid $25 a night for the two of us, and i think it's well worth it. the owners, milly and chris are super nice, and helpful. everything thursday is a bbq, which was a great way to meet travelers from all over. i would recommend this place, and montezuma, for anyone who wants to chill out. perfect.

  • Stayed October 2010, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank danitravelgirl123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Luna Llena Hotel

Property: Luna Llena Hotel
Address: 50 Mt From Downtown, Montezuma 6111, Costa Rica
Region: Costa Rica > Province of Puntarenas > Montezuma
Amenities:
Free High Speed Internet ( WiFi ) Free Parking Kitchenette
Hotel Style:
Ranked #7 of 18 Hotels in Montezuma
Price Range (Based on Average Rates): £
Number of rooms: 15

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