It was like one of those horror stories you hear about.
We arrived on time with confirmation only to find our room had been given to someone else.
The lady at the desk was unorganized and admitted error on their part but when she couldn't figure out what to do, she called a man who said he was the manager who cursed and threatened us. My deposit was never returned and I left. Thankfully fine accommodations were found just down the street on the opposite side of the road.