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“Great people, great Hotell”

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Residence Inn San Jose Escazu
Ranked #1 of 14 Hotels in Escazu
Certificate of Excellence
Reviewed 18 May 2014

I could not have been happier with my stay at the Residence Inn Marriot, San Jose Escazu. The room was perfect and the staff was above and beyond. Every one of the hotels staff was amazing. I want to point out particular employee. Her name was Maria Pantoja. When we arrived after a 6 hour flight, she was very calm, warm and very helpful. This was my first visit to Costa Rica. She made me feel very welcomed and explained about breakfast, the cookout and the inaugural of the new President. After such a long flight she made me feel as if I was staying at a friend’s house. Thank you Residence Inn Marriot, San Jose Escazu, thank you Maria.

Harry Harutunian

Room Tip: Make sure Maria Pantoja is present when you arrive.
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  • Stayed: May 2014, travelled on business
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Thank Harry H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Claudia S, General Manager at Residence Inn San Jose Escazu, responded to this reviewResponded 20 May 2014

Dear Harry H,
We are thrilled to know that your first visit at Costa Rica was so memorable. We thank you for sharing your experience with us and for recognizing the amazing job of our staff members in especial the great job that Maria did. The Residence Inn by Marriott San Jose Escazu is very proud to have amazing associates that deliver outstanding service day in day.
All your friends at the Residence Inn look forward to having back soon in your home away from home in Costa Rica

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279 - 285 of 526 reviews

Reviewed 18 May 2014

The Hotel is very nice and has a very good location.
It is an "apart" type hotel: in the room you'll find amenities needed to cook and serve a meal (full kitchen with dishes, microwave, etc.). The hotel has a type of "room service" provided by the variety of restaurants close by (it's more a delivery service rather than a real room service).
There are very nice restaurants and a shopping mall within walking distance. Very safe & enjoyable area.
The hotel provides a nice continental breakfast which is included; made to order omelet station.
The room was comfortable and spacious and with a nice view.
Front desk staff very helpful and friendly.

  • Stayed: March 2014, travelled on business
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Thank Tam_Coata
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Claudia S, General Manager at Residence Inn San Jose Escazu, responded to this reviewResponded 20 May 2014

Dear Tam_Coata,
We are very happy that you liked the hotel and enjoyed the location, facilities, and service of the Front Desk Staff. We appreciate your time in sharing your experience with us.
We hope to have you back soon at the Residence Inn by Marriott San Jose Escazu

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Reviewed 17 May 2014

Quick summary: I had a one-bedroom suite on the second floor, which provided a quiet, comfortable stay for 3 nights. This is an extended stay hotel with many rooms with living areas and sofa beds, so I recommend it for families as well as extended stay needs. Complimentary breakfast and evening social snacks and drinks make his a very good value.

I was here on business and had my breakfast included, and otherwise went out for dinner. Otherwise, I could have settled in to the well-equipped kitchen area.

Very comfortable bed. All the amenities of a good business-class hotel: spacious, good work area, wifi worked well, iron/board, in-room safe, etc. AC worked well and quiet. Good bathroom fittings and toiletries.

They will grocery shop for you on request. However, there are many good restaurants and cafes in walking distance. It seems like a very safe area. Still, the fully-equipped kitchen could make life easy if you did not want to go out.

Well-kept hotel with good housekeeping. Friendly, professional service.

The complimentary breakfast is included, but choose wisely. There is a very good omelette man making cook-to-order dishes. However, the coffee is dreadful - an embarrassment for a country known for exporting good coffee. The breads, fruit-juices, etc. are average. See the omlette guy for a good breakfast.

'Not much in the way of public spaces, but that is the nature of an extended stay hotel. No on-site dining except for breakfast, but again, the area has many good restaurants.

There is a fitness center and outdoor pool, but I did not use them.

All around: a very good stay. I was here on business, so cannot say if this is the best place for tourism, but it was a very comfortable stay for my needs.

  • Stayed: March 2014, travelled on business
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Thank Mme_X
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Claudia S, General Manager at Residence Inn San Jose Escazu, responded to this reviewResponded 20 May 2014

Dear Mme_X,
We really appreciate you taking the time to review the hotel and for being so detail about the amenities we offer. We are very happy that you enjoyed your stay and that we met your needs during your business trip. As you mentioned the Residence Inn by Marriott is an extended stay hotel and is also suitable for short stays due to the comfortable rooms, the great location where the hotel is at surrounded by many different dining options. Thank you also for your feedback on regards to the coffee. We have made changes to the coffee we serve.
We look forward to having you again at the Residence Inn by Marriott on your next trip to San Jose.

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Reviewed 15 May 2014

Great hotel and location. Very nice restaurants and shopping within walking distance. Very safe & enjoyable area. Nice continental breakfast included with made to order omelet station. Wide variety of television channels. Checkout process was a bit slow due to a line of people and limited staff working the front desk. Staff was welcoming and friendly. I will definitely stay here again on my next trip to San Jose.

Stayed: May 2014, travelled on business
Thank Jeff E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Claudia S, General Manager at Residence Inn San Jose Escazu, responded to this reviewResponded 20 May 2014

Dear Jeff E,
Thank you very much for taking the time to share your experience. We are very happy to learn that you enjoyed your stay because of the great location, friendliness of the staff, the breakfast and omelet station among others attributes. I appreciate you letting us know about your experience during your check-out. This is something that we will definitely look at to ensure that the check-out process is faster.
We look forward to having you again at the Residence Inn by Marriott on your next trip to San Jose.

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Reviewed 8 May 2014

Comfortable , spacious, and relatively quiet hotel in upscale area. Within walking distance of several good but not inexpensive restaurants. Front desk staff very helpful and friendly.
Complimentary breakfast very good and slightly varied from day to day. Exercise room equipment operational and seldom busy. Great stay..

Room Tip: Construction on two sides of hotel but not really an problem
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  • Stayed: May 2014, travelled on business
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Thank Alohabobee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Claudia S, General Manager at Residence Inn San Jose Escazu, responded to this reviewResponded 12 May 2014

Dear Alohabobee,
We really appreciate you taking the time to comment about your stay and for describing what made this stay great for you such as the location, the breakfast, Front Desk staff among other things.
We look forward to having you back soon at the Residence Inn by Marriott San Jose Escazu

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Reviewed 28 April 2014

Into San Jose for the just one night and a little business the next day.....the staff was friendly......the room just right....a stroll along the "Avenida" and dinner at one of the many excellent restaurants there.......breakfast was perfect.......and on my way....thanks for making the trip easy and fun!

Tulemar Dave

  • Stayed: April 2014, travelled on business
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Thank TulemarDave
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Claudia S, General Manager at Residence Inn San Jose Escazu, responded to this reviewResponded 12 May 2014

Dear TulermarDave,
Thank you so much for taking the time to write about your one night experience with us. It means a lot to us to know that we could make of your stay a memorable one and met your expectations making this trip and easy and fun one.
We look forward to having you back at the Residence Inn by Marriott San Jose Escazu

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Reviewed 26 April 2014

This is my third extended stay (2-3 months) at this hotel in the past two years. The hotel staff are very friendly and professional. The rooms are always clean and lovely. The same day dry cleaning service and grocery shopping service are wonderful. The staff has always accommodated my requests, including a to go box for the free breakfast buffet every morning. The free dinner buffets twice a week are also a pleasant convenience after returning from a long day at work. The staff work hard to make the hotel a relaxing home away from home, which is why I've returned to this hotel for 3 extended stays as well as 2 one-week trips.

As a female traveling by myself, one of the most important things to me is the hotel's security, which is top notch. The lobby doors are locked at night requiring a room key to gain access or you have to be buzzed in by the front desk. There is a minimum of one parking attendant in the lot at all times, they log the guests' license plates, and are very observant to know who belongs in the parking lot and who doesn't.

The area around the hotel is great. There is so much to do within walking distance, including great restaurants, shopping, the IMAX movie theater, and a sports bar to watch the games. One of the best hospitals in Costa Rica, CIMA, is just two blocks from the hotel and there is direct line of sight from the windows at the elevator to the hospital pharmacy and emergency room.

There is construction going on in the block in front of the hotel to put in another shopping center with more restaurants and things to do. The construction crews only make noise during business hours and are very conscientious about keeping the sidewalk at the construction entrance clean and clear for people to walk. I've only heard the construction noise outside, not in my room.

  • Stayed: April 2014, travelled on business
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Thank Anna_D_4003
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Claudia S, General Manager at Residence Inn San Jose Escazu, responded to this reviewResponded 12 May 2014

Dear Ann_D_4003,
We could not ask for a better ambassador to describe our hotel, the amenities and service we provide and to also share the experiences lived at the hotel during your stays for the past 2 years. We really appreciate you taking the time to write about your experiences and for your loyalty in Marriott and the Residence Inn by Marriott San Jose Escazu. We are delighted to learn how much you like the hotel and feel safe and secure here which for us is very important.
We look forward to having you back soon in your home away from home in Costa Rica.

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Additional Information about Residence Inn San Jose Escazu

Address: Ave. Escazu Complex, Prospero Fernandez Hwy, Escazu 1250, Costa Rica
Region: Costa Rica > Province of San Jose > San Jose Metro > Escazu
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool
Hotel Style:
#2 Business Hotel in Escazu
#2 Family Hotel in Escazu
#3 Romantic Hotel in Escazu
Price Range: £95 - £200 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Residence Inn San Jose Escazu 3.5*
Number of rooms: 109
Official Description (provided by the hotel):
Enjoy the comforts of a extended-stay at the Residence Inn San Jose Escazu. Surrounded by activity in San Jose, Costa Rica, your after work hours will become leisure. ... more   less 
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Also Known As:
Residence Inn San Jose Escazu Hotel Escazu
Residence Inn San Jose Escazu Costa Rica

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