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“Dirty, old and noisy”

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Courtyard by Marriott San Jose Escazu
Ranked #1 of 13 Hotels in Escazu
Certificate of Excellence
GreenLeadersBronze level
Reviewed 27 July 2014

Unbelievable, but after my complaint, and photographs taken of the moldy shower, torn seating, smelly refrigerator, broken cabinetry, and terribly noisy wind whistling thru the balconies the manager was polite but did nothing. Said they were trying to take care of issues, but charged me over $200 for an old suite NOT TO MARRIOTT standards, and said they would credit my silver elite account 2,000 points....still to be seen. What a joke!! I hope a real manager sees this post so Marriott excellence standards are known to NOT be met in all countries.... Horrible stay, hardly slept and very so so breakfast, you're better off going to the cafe around the corner! Many other brand new lodging options in the area now, my loyalty to my favorite flag is over!

  • Stayed: July 2014, travelled on business
    • Location
    • Cleanliness
    • Service
1  Thank Panita87
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Adolfo_Carit, General Manager at Courtyard by Marriott San Jose Escazu, responded to this reviewResponded 30 July 2014

Dear Panita87,

Thank you for taking the time to write a review. I am very sorry to read that did not have a pleasant stay with us. We always try to provide each guest with excellent service, and unfortunately we were not able to achieve this with you. Our Rooms Care Manager will take action immediately in order to improve the service we provide to our customers.
Please contact our Guest Care Manager in order to review the Marriott Rewards point’s situation you mention (cristina.riba@marriott.com).

Best Regards,

Adolfo

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344 - 350 of 753 reviews

Reviewed 26 July 2014

This hotels offers great comfort for their guests, however the most amazing characteristic is the friendly and helpful staff, I could not name only one of them cause all of them are wonderful, they always have a smile and the best recommendations available, the ladies that clean the rooms are very thoughtful and detailed. I enjoyed my stay and hope to be back this time with my family!

  • Stayed: July 2014, travelled on business
    • Location
    • Rooms
    • Service
Thank mopineda
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Adolfo_Carit, General Manager at Courtyard by Marriott San Jose Escazu, responded to this reviewResponded 28 July 2014

Thank you very much for your kind comments about our staff, I agree with you, they are the best!

Any time you are coming back please take in consideration that you can use our new service: Mobile Check in. Now from your tablet or cell phone you can check in, try it, it is free! For more information please do not hesitate in contact me adolfo.carit@marriott.com

Best regards,

Adolfo

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Reviewed 19 July 2014

My trip was just for job...but all the staff (specially Marco F.) made my stay so gratefull and comfortable.
Well located, near to many restaurants and a big Mall.
The breakfast was perfect, the coffe....made me remember my Colombian coffe, was perfect!

  • Stayed: July 2014, travelled on business
    • Location
    • Rooms
    • Service
1  Thank Norma Lucía R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 July 2014

The food and service were exceptional ! Great staff especially Ruben at front desk....he went out of his way to arrange a great tour of the Britt coffee plant in San Jose. The entire experience was excellent.

I am Marriott Platinum...this place was excellent.

  • Stayed: July 2014, travelled on business
    • Value
    • Sleep Quality
    • Service
1  Thank Bob F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 July 2014

Great staff, very good location. Enjoyed my stay. Thanks to Mrs Sheila for all her help. Some good and trendy restaurants very close to the hotel. Staff i very helpful and will guide you for any questions that you may have.

  • Stayed: July 2014, travelled on business
    • Location
    • Sleep Quality
    • Service
Thank pvaldes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Adolfo_Carit, General Manager at Courtyard by Marriott San Jose Escazu, responded to this reviewResponded 22 July 2014

Dear Mr. Valdez,

I am happy to know you had a great stay with us, and that Sheyla is taking good care of you, she is great helping our guests start the day the right way at breakfast.

You know we are here to help you to make your trips to Costa Rica easier, please do not hesitate in contact me in case you need anything for your next trip, you can always find me at adolfo.carit@mariott.com

Best regards,

Adolfo

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Reviewed 10 July 2014

Personnel is very helpful and are always looking for ways to make you feel confortable.
They are very warm people. Service is outstanding and breakfast is served fresh every morning with a good variety. At walking distance you have few restaurants and a little further you can also enjoy french and italian restaurant.

Room Tip: 4th floor est view. you can see sunset behind volcano mountains
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  • Stayed: July 2014, travelled on business
    • Location
    • Cleanliness
    • Service
Thank Wanda L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Adolfo_Carit, General Manager at Courtyard by Marriott San Jose Escazu, responded to this reviewResponded 22 July 2014

Dear Wanda,

thank you for staying with us and sharing your experience. As you mention walking distance from the hotel you can find a good variety of restaurants, including American, Peruvian, Japanese (with Tepanyaki tables), Argentinian and more.

We hope we can see you soon!

Regards,

Adolfo

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Reviewed 1 July 2014

One of the main things that keeps me coming back to this hotel is the service and friendliness of everyone. It feels like home! It is hard to point out specific people because everyone goes out of their way to make sure your stay is the best, Paola and Max at the front desk (Andrea is no longer there unfortunately) always help with anything at all - Shelia and Fanny in the restaurant are great - Marie always brings a smile to your face - and all the others that I cannot name. I will definitely be back!

  • Stayed: June 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Robm573
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Adolfo_Carit, General Manager at Courtyard by Marriott San Jose Escazu, responded to this reviewResponded 7 July 2014

Dear Guest,

thank you for your kind comments. Definitely it will be hard to replace a star like Andrea, she is great, and we are happy for her, as she is growing as a professional we are accomplishing another of our goals, develop our people and help them to grow.

Our goal is to take care of our guests by taking care of our associates.

Best Regards,

Adolfo

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Additional Information about Courtyard by Marriott San Jose Escazu

Address: Autopista Prospero Fernandez | Calle Marginal Norte, Plaza Itskatzu, Escazu 10201, Costa Rica
Region: Costa Rica > Province of San Jose > San Jose Metro > Escazu
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Green Hotel in Escazu
#3 Business Hotel in Escazu
#6 Romantic Hotel in Escazu
Price Range: £66 - £133 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Courtyard by Marriott San Jose Escazu 3.5*
Number of rooms: 120
Official Description (provided by the hotel):
Located by Plaza Itskatzu, the Courtyard Escazu San Jose Costa Rica Hotel provides guests with a central location with quality accommodations and services that make business and leisure travel easy and relaxing while on a Costa Rica vacation. Spacious guest rooms feature Marriott's new bedding, free high-speed internet access and are tastefully decorated in colonial decor that reflect Costa Rica's distinctive cultural heritage and warm hospitality. This San Jose CR hotel is convenient for business travelers with a location that is near industrial parks, downtown businesses and corporate offices. When your meetings in Costa Rica are done, we are also within minutes of shopping and some of the best restaurants and nightlife in San Jose. If you are here on a relaxing Costa Rican vacation, you may also venture to nearby attractions such as Poas Volcano, rainforests and coffee plantation tours. ... more   less 
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Also Known As:
Courtyard Marriott San Jose Escazu Hotel Escazu
Courtyard San Jose Escazu
San Jose Courtyard
Courtyard By Marriott San Jose Escazu Costa Rica

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