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“Nice hotel in San Jose”

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Real InterContinental Costa Rica at Multiplaza Mall
Ranked #6 of 14 Hotels in Escazu
Certificate of Excellence
GreenLeadersBronze level
Reviewed 27 December 2013

Rooms are nice and the breakfast outside (if you choose so) is a great experience. Hotel is across the street from a Mall and various restaurants. Has a great gym.
Don`t recall having tried the hotel restaurant.

Stayed: January 2013, travelled on business
Thank LuliRickli
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ramon_Diago, General Manager at Real InterContinental Costa Rica at Multiplaza Mall, responded to this reviewResponded 28 December 2013

Dear Luciana C, excellent choice seating by the terrace, next time you should try different dining experiences within our Hotel you will be delighted as well. Happy holidays, Ramon

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632 - 638 of 1,348 reviews

Reviewed 27 December 2013

We stopped at the Real InterContinental before heading on a tour of Costa Rica. Very clean property, wonderful rooms, excellent fitness center with new free weights and a wide assortment of cardio machines, 3 pools, 4 restaurants, and first class service. We stayed in the Executive Club which allows guests to have a free breakfast buffet (fresh fruit, cold cuts, pastries, eggs, etc) and happy hour (free drinks, heavy appetizers, chicken, etc). After a long flight, the happy hour food was sufficient for our dinner.

Overall excellent experience.

  • Stayed: December 2013, travelled with family
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Thank Matt M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ramon_Diago, General Manager at Real InterContinental Costa Rica at Multiplaza Mall, responded to this reviewResponded 28 December 2013

Dear Matt M, excellent way to start your journey in Costa Rica, it is really appreciated you chose us as your initial destination. Thank you and we look forward to welcome you back. Happy Holidays, Ramon

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Reviewed 17 December 2013

I stayed here two nights on a business trip to Escazu, just outside of San Jose. This hotel makes a great first impression, which continues all the way into the room. Everything was clean and worked well. Maybe it's silly but I appreciate a good shower, especially after a long day of flights and work - this room delivered.

I only had the chance to sample the Market restaurant for breakfast, and the buffet was outstanding. Gym was pretty big for any hotel, and decently equipped. The Multiplaza shopping center across the street has got to be the nicest mall in Costa Rica, rivaling American malls in size and type of stores.

The only issue at all is around billing - my final printed bill does not match what was charged to my card. The charges are still setting so we'll see how that shakes out.

  • Stayed: December 2013, travelled on business
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Thank Jonathan C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ramon_Diago, General Manager at Real InterContinental Costa Rica at Multiplaza Mall, responded to this reviewResponded 18 December 2013

Dear Jonathan C, thank you for your quick visit and positive review, next time you should try our 3 other restaturants. Please contact our Front Office Manager, Gilberto Gondola (gilberto.gondola@r-hr.com) for further assistance with your billing. Happy Holidays! Ramon

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Reviewed 13 December 2013

Flew from Boston to San Jose via Miami. Long flight and tired. It was great to stay in this nice hotel with good service and food. They have 4 nice places to eat right off the lobby and a shopping mall across the street. I plan to return to CR and will stay here for the first night.

  • Stayed: December 2013, travelled as a couple
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Thank Dean W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ramon_Diago, General Manager at Real InterContinental Costa Rica at Multiplaza Mall, responded to this reviewResponded 16 December 2013

Dear Dean W, great idea getting away from coldly New England and choosing our property as your destination in Costa Rica, we are glad that our service and product made you decide already your next visit. Happy Holidays, Ramon

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Reviewed 8 December 2013

I spent two nights in this hotel. It took us about 35 minutes to arrive from the airport, with traffic, and it's just outside the San Jose city limits.

In my opinion, it was a first class hotel. The rooms were spacious and spotless. The staff went out of their way not only to make us happy but to learn and know our names. There were several restaurants from which to choose (American Flare, Asian-Fusion, Italian) and there was a trendy bar. I passed the spa, to use the fitness center, and I saw everything from women having their nails manicured to men getting haircuts. The fitness center was very impressive
with five treadmills, a few elipticals, free weights and several different weight machines. The pool area was very nice and large, too.

FYI, there was a safe and blowdryer in the room. I saw an ironing board but I didn't see an iron (I'm sure it was where in the closet). In case you are in the room for awhile, there are lots of American channels. There's a shopping mall across the street, too, in case you forgot something at home. You can also change American money at the hotel desk and the interest rates are actually reasonable.

My only problem was that the hotel didn't have free WIFI. I would think that a hotel of this calibur should have it as a complimentary perk for their guests.

This was my very first stay at any InterContinental Hotel. Based on my experience at this hotel, I would certainly stayat one again.

  • Stayed: September 2013, travelled with friends
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1  Thank citygalSTL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ramon_Diago, General Manager at Real InterContinental Costa Rica at Multiplaza Mall, responded to this reviewResponded 10 December 2013

Dear citygalSTL, we are thrilled to know that we created such great impression about our Hotel on your first visit, be advised that effective January 1st we will offer Complementary Internet Access to all our IHG Rewards members as part of our loyalty program benefits. We look forward to welcome you back, Ramon

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Reviewed 6 December 2013

The impression has improved over time. I've stayed here a few times now. They have have a really nice pool facility and a great gym. Is really well placed in terms of location. I've been lucky enough to be ungraded so the quality of the rooms has been really nice.

Stayed: September 2013, travelled on business
1  Thank Bill C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ramon_Diago, General Manager at Real InterContinental Costa Rica at Multiplaza Mall, responded to this reviewResponded 7 December 2013

Dear Bill C, we receive with great comfort that you have been able to experience how we have improved over the years. Thank you for your loyalty and feedback. Ramon

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Reviewed 3 December 2013

Escazu was not the best location for someone who had to commute every day to the Free Zone, in Heredia. However it was a pay off because this is a beautiful hotel, it has very good restaurants that you can go thru the lobby, a decent gym, and a beautiful outdoor pool.
My room was really nice, as InterContinental always delivers on this regards. Nice shower, good selection of channels on tv, the radio is ok, a killer ar conditioning (quiet).
The staff at the lobby is not very nice or helpful though. Sometimes the key doesn't work on the elevators, requires some patience, but after a long day of work, it can be a pain. Staff does not seem to care though.
Room service line took a while to answer my call, actually it did not answer but they called me back after a few minutes.
They are working on the facade of the hotel, it really does not bother, and the hotel warns you about it, asking kindly to close the drapes for your own privacy during certain times of the day.
At night it can get really busy because they host quite a few events (sometimes big ones). It can be annoying, a hassle indeed to even get in to parking lot. Depending on what you're looking for can also be interesting.
Very close to the mall, with some nice restaurants and bars around as well. Escazu is a nice neighorhood.
Free internet.
Breakfast included.
I would stay in this hotel again.

  • Stayed: November 2013, travelled on business
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Thank gingerlipstick
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ramon_Diago, General Manager at Real InterContinental Costa Rica at Multiplaza Mall, responded to this reviewResponded 5 December 2013

Dear gingerlipstick, it is truly our pleasure to have host you during your business trip, we really appreciate your commute we understand there are many options in San Jose still you were loyal to our location. We will definitely look into your specific comments regarding our service to avoid further recurrence. Thank you, Ramon

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Additional Information about Real InterContinental Costa Rica at Multiplaza Mall

Address: Prospero Fernandez Highway | In front of Multiplaza Shopping Center, Escazu 11856-1000, Costa Rica
Phone Number:
Region: Costa Rica > Province of San Jose > San Jose Metro > Escazu
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Business Hotel in Escazu
#3 Green Hotel in Escazu
#5 Romantic Hotel in Escazu
#6 Family Hotel in Escazu
Price Range: £139 - £251 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Real InterContinental Costa Rica at Multiplaza Mall 4.5*
Number of rooms: 372
Official Description (provided by the hotel):
The Real InterContinental Costa Rica at Multiplaza Mall is ideal for business and leisure, we invite you to discover this urban retreat in the heart of Escazu, San Jose's most exclusive neighborhood. The hotel is located within the city's most prestigious shopping mall complex, where you will find upscale stores, bars and the finest restaurants. Escazu Corporate Center and Plaza Roble Corporate Center are just a short stroll away from the hotel. This San Jose, Costa Rica hotel features the hottest concepts in entertainment and dining, including four trendy and lively concept restaurants: The Market, Factory Steak and Lobster, NAU Sushi Lounge and Pimento. The hotel's full service spa blends with nature, it is perfect for guests that want to escape and relax in our outdoor massage rooms or enjoy our Finnish sauna, Vichy showers, steam baths or an array of other relaxing massage treatments. The hotel's updated fitness center overlooks serene tropical gardens, a Jacuzzi and three heated outdoor pools. For meetings and events, the hotel offers a new Corporate Center with thirteen modern event rooms and a ballroom that can accommodate up to 3,000 people. All guestrooms are designed to fulfill the needs of today's global traveler, with streaming speed Internet access, soundproof windows, total blackout curtains, bedding with 300 thread count Egyptian cotton sheets, LCD TVs, alarm clock with mobile docking station, wireless telephone and more. On the second floor of our Club Tower guests will find the exclusive Club InterContinental lounge, where they can enjoy complimentary breakfast, afternoon cocktails and hors d'oeuvres. Real InterContinental Costa Rica at Multiplaza Mall is just 9 miles away from Juan Santamaria International Airport. On your next visit to San Jose, stay at the place to be in Escazu, where work and play blend perfectly. ... more   less 
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Also Known As:
Real Intercontinental Hotel And Club Tower Costa Rica
Intercontinental Hotel Escazu
Real Costa Rica Intercontinental
Real InterContinental Costa Rica At Multiplaza Mall Escazu

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