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“Giving Henry's 1 Star is Being Nice (Los Yoses Location)”
1 of 5 bubbles Review of Henry's Beach Cafe

Henry's Beach Cafe
Ranked #44 of 159 Restaurants in Escazu
Cuisines: American, Bar
More restaurant details
Restaurant details
Good for: Groups
Dining options: After-hours, Lunch, Dinner, Accepts American Express, Accepts Mastercard, Accepts Visa, Delivery, Free Wifi, Full Bar, Highchairs Available, Outdoor Seating, Parking Available, Reservations, Seating, Serves Alcohol, Takeout, Television, Waitstaff, Wheelchair Accessible, Wine and Beer
San José, San Jose, Costa Rica
Level Contributor
4 reviews
3 restaurant reviews
common_n_restaurant_reviews_1bd8 5 helpful votes
“Giving Henry's 1 Star is Being Nice (Los Yoses Location)”
1 of 5 bubbles Reviewed 15 May 2014

I have been to Henry's twice since they have opened their new location here in Los Yoses and both times have been TERRIBLE! The first time we had went they had only been open for 2 weeks so I thought our BAD experience was only because the restaurant just opened up. Unfortunately, after my second visit to Henry's(Los Yoses) it's VERY clear they haven't improved anything...
The first time we went to Henry's they were advertising NFL Football Promos for food and drinks. Once we arrived we requested a certain football game on the TV and the manager informed us Henry's "Sports Bar" did not Subscribe to Direct TV satellite channels or the NFL Ticket Package. Henry's "Sports Bar" only has SKY Satellite channels which does not air NFL games... Ahhhhhhhhh..... OK..... Well, it's not the end of the world.
After spending approx 30 minutes trying to find the NFL game on TV we finally ordered our happy hour drinks from the waitress. When we first sat down our waitress gave us 2 menus, 1 for the food and the other for drinks during happy hour.(2x1) I ordered a Margarita and my buddy ordered a beer. Our Server comes back and takes away the happy hour menu and informs us happy hour just ended 5 minutes ago and they would not be able to honor the happy hour promo.. Then she asks do we still want our drinks?? We quickly confirmed"Yes", in obvious frustration. My buddy and I both agreed we were going to have patience for our waitress since she was obviously brand new at Henry's and most likely to the service industry business as well..
Once the drinks arrived my buddy and I were ready to order dinner. He ordered the burger and I ordered the chicken salad. My buddy didn't want the fries but asked if he could "puedo cambiar las papas por una ensalada"? Obviously she couldn't answer that question so we watched her once again return to the back and ask the ONLY employee who was familiar with the system. As we observed the bar it was VERY clear all the employees never worked for Henry's or previously had any experience working in a bar or restaurant.
I have been to Henry's in Escazu and I have been waited on by servers who have worked for Henry's for a good amount of time. C'mon, how about bring 2 or 3 of these employees and mix them with new staff @ Los Yoses for opening week and now you just eliminated a lot of your issues and increased efficiency, which the restaurant DEF needs.
Ok, Moving on we ended the night with a $60 tab for a mediocre salad and a burger "definitely not worth the $14 price".
Four months later I decide to give Henry's another chance. I arrive solo and sit at a table and quickly notice the table next to mine are already talking with the manager expressing their frustration with dining experience. When you are a restaurant/bar and you charge $18 for a Margarita, or $16 for a Hamburger, and $20 for Fajitas, you not only must provide the best top quality food but you also must provide the top quality service.

  • Visited May 2014
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
3 Thank Jason G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HenrysBeachCafe, General Manager at Henry's Beach Cafe, responded to this review, 8 September 2014
Google Translation
Hola Fernando!

Lamentamos mucho que hayas tenido una experiencia negativa con nosotros. En Henry´s, la satisfacción de nuestros clientes es nuestra prioridad y nos interesa muchísimo conocer más del caso para poder darle el seguimiento adecuado. Vos nos podrías contactar directamente vía teléfono al 8849-4826 para poder conversar con vos y que nos detallés sobre lo que sucedió? Muchas gracias!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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50 reviews from our community

Visitor rating
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    5
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Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • German first
  • Spanish first
  • Any
English first
San Jose, Costa Rica
Level Contributor
162 reviews
87 restaurant reviews
common_n_restaurant_reviews_1bd8 73 helpful votes
“very nice burger and french fries, but pricey”
3 of 5 bubbles Reviewed 22 February 2014

Their burgers are really delicious, same is true for their fries. But why should burger with fries cost you US$14,- plus another almost US$5,- for a local Imperial beer? This is close to rip-off and is in no way justified by neither their atmosphere (which is basic bar mood, especially kids might still find exciting) nor their service (which is ok).

  • Visited February 2014
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank HajoL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1 review
“Great place, simply fantastic!!”
5 of 5 bubbles Reviewed 25 June 2013

We had a great time at Henry's there were a couple of DJ's playing live, we had of course the wings and also a great, beautiful and juicy burgers, but the way they have a nice promo, 18 wings plus beer, no more than $20, they also have a big screen to watch sports

  • Visited June 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank fincaluna
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manila, Philippines
Level Contributor
11 reviews
6 restaurant reviews
common_n_restaurant_reviews_1bd8 7 helpful votes
“A great place to hangout”
4 of 5 bubbles Reviewed 15 March 2013

You would love their happy hour! Getting 1 margarhita and 1 free.. Or order nachos , pica pica abd get something else free. They always have this combo..

Visited March 2013
Helpful?
Thank Eunice T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HenrysBeachCafe, Owner at Henry's Beach Cafe, responded to this review, 21 May 2013
Hi Eunice,
Thank you for your recent visit to Henry's Beach Cafe and many thanks for taking the time to submit a review.

I am very pleased that you enjoyed your time with us and we hope to have you back again soon. We have 2x1 happy hour every day from 5pm to 8pm. If you like cocktails, we also have a great ladies night on Wednesday nights.

Regards,
Henry's Beach Cafe
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Escazu, Costa Rica
Level Contributor
154 reviews
100 restaurant reviews
common_n_restaurant_reviews_1bd8 129 helpful votes
“Big Bill can BBQ”
5 of 5 bubbles Reviewed 25 February 2013 via mobile

Came to Henry's in may last year and it was great! Came back again after hearing of their BBQ. The brisket is fantastic and the ribs are to die for:-) the service is great, the waitress's are very friendly, they serve great frozen beverages too. I love the decor very beachy but not at all tacky. This is our new spot

    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank cabobunny
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HenrysBeachCafe, Owner at Henry's Beach Cafe, responded to this review, 22 May 2013
Hi Cabobunny,

I am so glad that you came back to Henry's and enjoyed our BBQ!!

Bill is really fantastic and he is doing his Texas BBQ every day for lunch from 12pm to 5pm (except Mondays because we are closed).

We have many other activities during the week. If you would like us to include you in our mailing list please send an e-mail to: info@henrysbeachcafe.com

Hope to have you back soon!

Regards,
Henry's Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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