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All reviews caravan tour steak lobster lobby lounge great gym nice hotel conference room pool area luxury hotel the air conditioning comfortable beds costa rica mini bar buffet breakfast three nights pura vida great place to stay hot tub
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Reviewed 18 July 2017

Very nice place to stay. All you may need there, including live music, is there.
Both restaurant and the room-in service provide good food, especially breakfasts - anyone can find something for themselves.

  • Stayed: February 2017, travelled on business
    • Sleep Quality
    • Cleanliness
    • Service
Thank Mordka13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ricardo M, General Manager at Intercontinental Costa Rica At Multiplaza Mall, responded to this reviewResponded 23 January 2018

Dear Mordka13,
Thank you very much for sharing your experience with us and choosing our hotel. It is always a pleasure to serve you. We hope you come visit us again very soon.
Best regards,
Ricardo Menendez
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 July 2017 via mobile

Nice American style hotel in San Jose Costa Rica. Beautiful swimming pools and spa. Near very nice shopping mall. Hotel could use a few updates and a little bit friendlier service. Rooms are spacious with good sized bathrooms.

Stayed: July 2017, travelled with family
Thank arlenec2017
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ricardo M, General Manager at Intercontinental Costa Rica At Multiplaza Mall, responded to this reviewResponded 23 January 2018

Dear arlenec2017,
Thank you very much for sharing your experience with us and choosing our hotel. It is always a pleasure to serve you. We hope you come visit us again very soon.
Best regards,
Ricardo Menendez
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 July 2017

Wonderful facility in a great location. Spacious, beautiful rooms, great pool area, spa, gym and excellent restaurant. A real gem and located a block from a huge shopping center. The staff is exceptional and leaves nothing to chance. Well worth the price to be pampered.

Room Tip: Any with a pool view are nice and the suites in the tower with balconies are wonderful.
  • Stayed: July 2017, travelled on business
    • Value
    • Cleanliness
    • Service
Thank 393douglasd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ricardo M, General Manager at Intercontinental Costa Rica At Multiplaza Mall, responded to this reviewResponded 23 January 2018

Dear 393douglasd,
Thank you very much for sharing your experience with us and choosing our hotel. It is always a pleasure to serve you. We hope you come visit us again very soon.
Best regards,
Ricardo Menendez
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 July 2017

I've stayed in this hotel because of a conference I was attending in the same place, and it turned out a very good experience.
Even if the cost is fairly high, compared to the local costs, the stay was very pleasant for a number of reason. The room was spacious and comfortable, the bed especially. The hotel has a Spa and gym, included in the cost, of fairly high quality and well equipped.
There's also a pool area in the garden, that is really nice to enjoy in good weather.
A definite plus is the breakfast: I venture to say that it has possibly been one of the best breakfast I've ever had in ANY hotel around the world.
A couple of weak spots are the bathrooms (or at least the one in my room), which would need a renewal, and the position of the hotel, which forces you to take a taxi to go anywhere.
There is also a good selection of restaurant inside the hotel, and in the mall on the other side of the street, in case you don't fancy wandering around too much.

  • Stayed: July 2017, travelled on business
    • Value
    • Sleep Quality
    • Service
Thank Enzo C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ricardo M, General Manager at Intercontinental Costa Rica At Multiplaza Mall, responded to this reviewResponded 23 January 2018

Dear EnzoCapone,
Thank you very much for sharing your experience with us and choosing our hotel. It is always a pleasure to serve you. We hope you come visit us again very soon.
Best regards,
Ricardo Menendez
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 June 2017

The rooms are slightly dated, but large, comfortable and well-maintained. Good light throughout. Bathroom is small, but with large tub, good water pressure, towels plentiful and large. Very nice quilted bathrobe and full range of amenities. Closet had everything required. Mini-bar well-stocked, the water is potable (manor advantage of Costa Rica) so only two bottles were provided and not replaced. Coffee pod service was pretty good, large TV with good channel selection and wifi was great. AC excellent, nice and cold. Bed very comfy.

The pool is lovely and the gym is large and modern. Executive lounge had nice buffet for breakfast and happy hour, although HH service was a bit slow. There is a full range of restaurants and a gift shop along with easy access to the mall across the street. The least appealing aspect of the property is the lobby lounge, which is constantly packed, loud and kind of sterile. However the drinks were excellent.

Room Tip: rooms with a pool view are very nice
  • Stayed: May 2017, travelled on business
    • Location
    • Cleanliness
    • Service
Thank jadedtravelista
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ricardo M, General Manager at Intercontinental Costa Rica At Multiplaza Mall, responded to this reviewResponded 23 January 2018

Dear jadedtravelista,
Thank you very much for sharing your experience with us and choosing our hotel. It is always a pleasure to serve you. We hope you come visit us again very soon.
Best regards,
Ricardo Menendez
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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