We were staying at the Hotel Santo Tomas for one night. Since it was raining, we decided to eat at El Oasis, the restaurant connected to the hotel. This place was the furthest thing from an oasis.
First, the service was ridiculously bad. We had all the time in the world, enjoying drinks and conversation, especially since it was raining and we still noticed how long everything took. For example, we received our bread starter after our appetizer, minutes before our main course came out (approx. 1 hour after sitting down). When the bread came out, we ordered a second round of drinks and they arrived after we were finished eating. There were two tables in the entire restaurant, including us. The other table arrived just as we got our first round of drinks and waited even longer than we did. They received their food long after we finished eating.
With respect to food, each dish we ordered came with cold rice and microwaved vegetables. This is bad, but if you're hungry, you'll swallow it. I ordered the "delicious filet mignon" as labeled on the menu. What I got was rubber with canned mushroom sauce poured all over it. I couldn't eat more than one bite. I asked to pay solely for the rice and vegetables, considering that I couldn't eat any of the meat because of how chewy it was. The waiter gave me a 1000 colones (2 USD) discount for the cheaper filet mignon. Thanks for nothing. I am sure the waiter meant well but nothing went well for him or the rest of the staff here.
I would not recommend this place to anyone.
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