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“More pros than cons”

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Best Western Irazu Hotel & Casino
Ranked #22 of 76 Hotels in San Jose
GreenLeadersSilver level
Woodstock, Il.
Level Contributor
29 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
“More pros than cons”
Reviewed 27 December 2011

The hotel is clean, but the room had that sewer smell in the bathroom. One of the reasons I picked this hotel was for the free shuttle, thinking it would also have a city drop off service--which it does not. Only the airport, which was convenient, but it's quite a ways from downtown requiring a taxi ride $8-$10 US each way.The breakfast is free, but don't eat lunch or dinner at this overpriced Denny's. There's a nice dinner place directly across the street. The hotel also offered free international calling and a one hour free happy hour for guests. The staff were really helpful, and delightful. You can rent a car from Alamo right there or book Grayline tours. The pool area was lovely, although we didn't use it. Expect late flight arrivals to be noisy for a short period in the hallways.

  • Stayed December 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank dawnp53
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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692 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (104)
Date | Rating
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English first
Fort Worth, Texas
Level Contributor
30 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 26 December 2011

The rooms were great. clean and comfortable. a few eating places around to get you on your way. free airport transfers.

  • Stayed November 2011, travelled solo
    • Value
    • Location
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Helpful?
Thank Tim076
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sibenik, Croatia
Level Contributor
19 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 24 December 2011

Basic amenities, clean, and comfortable beds. WIFI works ok. Location is fairly good if you don't have much desire for downtown crowds. There are a few nearby restaurants and a grocery store for your meal and snacking needs.

One issue I had was that there isn't a central air system (though they do have an in-room ac/heater), so upon check-in the room's air was extremely stale and dank, like an old ash-tray. Another room I was offered was slightly better but still bad, but thankfully it returned to a normal smell after an hour with the balcony door open.

Breakfast was complimentary, but terrible. You are given a very limited set of choices at the attached Denny's restaurant (pick #3 if you find yourself there as it's the least disgusting). I can't imagine why some reviewers think having this restaurant attached is a great thing. It's overpriced to the extreme, and poor quality, not even worth going there for free breakfast.

The free airport shuttle is a nice feature.

Overall I would recommend this hotel, but they could improve by including a kettle rather than just a coffee maker, and by airing out the rooms prior to check-in.

Room Tip: 4th floor has a better view, and the room's initial staleness appears to be much less than the 3...
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  • Stayed December 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank inquisitor_am_i
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vancouver, Washington
Level Contributor
176 reviews
121 hotel reviews
common_n_hotel_reviews_1bd8 88 helpful votes
Reviewed 11 December 2011

Yes, there is a Denny's there. And a casino. But the Denny's has Gallo Pinto for breakfast if you wish. The location works near the airport. Calls to the US are free. Internet as well. Nice pool and area around it. Bland rooms, but nice and clean. Good fitness center.

  • Stayed January 2011, travelled on business
    • Value
    • Location
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Helpful?
Thank KiowaVT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
San Jose, Costa Rica
Level Contributor
69 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed 10 December 2011

The hotel was really nice, well located. Just that when we reserved our rate was one thing, when we got there it was a little more, felt used by the mis-information. Maids were screaming down the hall at each other asking if so and so left his room or whast room was already empty and ready to clean, this interrupted my sleep, I really wanted to sleep in that day.

  • Stayed December 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank tomCat7908
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Oakland, California
Level Contributor
225 reviews
53 hotel reviews
common_n_hotel_reviews_1bd8 75 helpful votes
Reviewed 26 November 2011

Stayed 5 nites out of 15 days in the B / W hotel. the hotel and grounds are well maintained , rooms are clean, the hotel staff are friendly and helpful.
hotel bar has free drinks from 5pm to 6pm for guests of the hotel. free WiFi and free International phone calls and free airport shuttle too.
A very Decent Best Western, Will stay again

  • Stayed June 2011, travelled on business
    • Value
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Helpful?
2 Thank TravelDeFamly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Valley Springs, California
Level Contributor
68 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed 13 November 2011

Off-season and rainy, but quiet and comfortable resting place before tackling the traffic to start our tour. Great pool, walking distance to grocery and pharmacy, concierge to help with finding museums, etc. Only Denny's for attached restaurant, but a few other options in the neighborhood. Others in our party were at a downtown Best Western, and quite jealous of our choice.

  • Stayed October 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank lcat3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Best Western Irazu Hotel & Casino

Property: Best Western Irazu Hotel & Casino
Address: Km 3 Autopista General Canas | Edificio sur, La Uruca, San Jose 10107, Costa Rica (Formerly Best Western Plus Irazu Hotel & Casino)
Phone Number:
Region: Costa Rica > Province of San Jose > San Jose Metro > San Jose
Amenities:
Bar / Lounge Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Spa Hotel in San Jose
#5 Casino Hotel in San Jose
#7 Green Hotel in San Jose
#17 Family Hotel in San Jose
#23 Business Hotel in San Jose
Price Range (Based on Average Rates): £
Hotel Class:3.5 star — Best Western Irazu Hotel & Casino 3.5*
Number of rooms: 194
Reservation Options:
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Also Known As:
Best Western Irazu Hotel San Jose
Best Western Hotel Irazu
Best Western San Jose
San Jose Best Western

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