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“A great place to start in Costa Rica” 4 of 5 bubbles
Review of BEST WESTERN Irazu Hotel & Casino

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BEST WESTERN Irazu Hotel & Casino
Ranked #16 of 85 Hotels in San Jose
GreenLeadersSilver level
Oslo
Level Contributor
29 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
“A great place to start in Costa Rica”
4 of 5 bubbles Reviewed 27 January 2012

Our family of 4 started our Costa Rican trip here and as I've learnt from previous experience you need a good location when starting a trip ... why... 1. Jetlag (Flew in from EU) 2. Baggage doesn't always arrive 3. Had to acquire the rental car the next day because the office shut. 4. Quiz the locals and fellow tourists for travel tips. As it turned out our baggage was lost so shopping for replacements in San Jose was better than say Fortuna. So location was good when dealing with this. The hotel itself was nice, clean and the service was good. I would have normally just recommended this hotel but I have to tell everyone this. I decided to get a deep tissue massage in the SPA. The actual SPA itself is nothing special but I ended up with a therapist named Jan (if I remember rightly). Deep tissue .. oh yes. I could hardly walk afterwards. I limped up to my room and had a deep sleep. The next day is was still somewhat "tender" but as time went on I noticed that a few of my ongoing problems in my legs and back had disappeared. After 3 days my body was enjoying a state of flexibility I hadn't known in years. So my I would definitely recommend the deep tissue massage and probably the jucuzzi. 5 Star rating on those 2 things. I would gladly stay here again.

  • Stayed December 2011, travelled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank RobFog
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ivannia Z, Director de Relaciones Públicas at BEST WESTERN Irazu Hotel & Casino, responded to this review, 3 May 2012
Dear user:

Thank you very much for your comment.

We are glad to know that you liked our facilities and service, and that the deep tissue massage was good for your health.

We are going to be happy to have you and your family back here during your next visit.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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642 reviews from our community

Traveller rating
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    113
    50
    23
See reviews for
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (97)
Date | Rating
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  • English first
  • French first
  • German first
  • Hebrew first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Coeur d'Alene, Idaho
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
2 of 5 bubbles Reviewed 21 January 2012

We were put in the wrong room. The beds were hard and pillows like bricks. I had paid for an upgraded room. Upon discovery of their mistake there was NO apology and the attitude was not appreciated. We were tired so we stayed in that room for the night and moved the next day. No partial refund for the difference, no offer for anything.

The breakfast selection at Denny's is very bad. I think they will allow you to order something else at a high price and only take off three dollars. A three dollar breakfast at Denny's that cost much more in the states should tell you something. I have seen cold complimentary breakfasts that had better selections and choices.

Anytime you had a question or asked something it was like you were bothering the employees at the front desk. I stayed at another hotel the first three nights in San Jose and really wished after I came back from the weekend I would have stayed the last four nights there also rather than the Best Western.

I will not be back there when I go back. I went for Dental Tourism and took my 20 year old son.

Room Tip: The older rooms were drafty and had very hard pillows and uncomfortable beds. If you decide to stay...
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  • Stayed December 2011, travelled with family
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
2 Thank Miraclerose
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GrupoMartaHotels2, Guest Relations Manager at BEST WESTERN Irazu Hotel & Casino, responded to this review, 8 March 2012
Dear traveler,

We sincerely apologize for any inconveniences encountered during your stay and rest assured that our staff is working diligently to overcome any opportunities presented.

Kind regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Wallington, New Jersey
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 bubbles Reviewed 17 January 2012

I was here with a tour group of 8 people, we had a double and two triples. The hotel doesn't have any triple rooms, so they added a cot to each of the 'triples' which made the room a bit cramped but we didn't mind at all. Plenty is provided, including safe, flat screen TV with many many channels, cups/ice bucket, hangers, etc.
Very nice communal area with big pool and a jacuzzi on the side that fits around 12-14 people. The bar at the entrance wasn't too pricey ($6 for a rum and coke), the casino was fun (a few poker tables, lots of slot machines, a few blackjack tables). Big weight room that I did not use but looked very well equipped. Business room with about 4 computers/coffee maker.
There were two elevators for each side of the hotel that functioned sufficiently, though taking the stairs was easier. Breakfast included was at the Denny's next door, which provided a decent amount of food (though the options were limited to about 5 choices..ordering straight from their full menu can be really expensive). If you'd like a nice, Costa Rican dinner try the place across the street (La Gallera). About a 10-15 minute cab ride away is El Pueblo, sort of like a 'mall' of bars/clubs, I recommend it for anyone looking to get drinks and dance.

Room Tip: Rooms on the north side (past the lobby) had windows for ventilation, rooms on south side had air co...
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  • Stayed January 2012, travelled with friends
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank pmm3744
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ivannia Z, Director de Relaciones Públicas at BEST WESTERN Irazu Hotel & Casino, responded to this review, 25 April 2012
Dear user:

Thank you very much for your comments. It is good to know that you could enjoy our facilities and all the amenities near the hotel. It is a pleasure to serve you, and we will be happy to have you here in your next visit to the country.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Melbourne, Florida
Level Contributor
79 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
4 of 5 bubbles Reviewed 15 January 2012

I have stayed at this hotel many times over the past 15 years. The location is good with easy access to the airport and town. They even have a free airport shuttle that goes back and forth every 15 minutes. The rooms are good and the rate includes a free "happy hour" at the bar from 5 to 6pm and breakfast at the attached Denny's restaurant. They have free coffee and wifi throughout the facility. I have used the exercise facility but not the pool or jacuzzi. It is a good value for the price even though it has gotten more expensive.

  • Stayed September 2011, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank MonkeyDoodleDaddy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ivannia Z, Director de Relaciones Públicas at BEST WESTERN Irazu Hotel & Casino, responded to this review, 25 April 2012
Dear user:

Thank you very much for your comments. We are delighted to have met your expectations for over 15 years, and we hope to continue doing it for many more years. It is always our pleasure to have you here and we will be waiting for you during your next visit to Costa Rica.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Ho Chi Minh City, Vietnam
Level Contributor
33 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
4 of 5 bubbles Reviewed 15 January 2012

We are Costa Ricans living in Asia and BW Irazu it's our choice every two years when we visit our beloved country for a month. Since we spend not that much in the city, this spacious, clean and well served hotel it's perfect, as it is located not in downtown, but not far away, not in the airport, but not far away either... It is simply, in a very convenient half way point between downtown the Capital and the International Airport.

Staff is always willing and friendly, very professional administrated. The whole public areas are clean and comfortable and the rooms maintain the US American feeling with appliances and beds that suit a nice night sleep.

This hotel has no restaurant itself, however, it has a Dennis withing its premisses making it so easy and convenient. Dennis isn't cheap at all, but if you like US foods -as we do- with some Costa Rican touch, then you'll do fine...

The price in the hotel climbed strongly in recent years as improvements and renovations rained into it, but we still believe it's a good value for the money.

The only thing I don't really like is "La Cantina"... an open bar at the very entrance of the hotel which you can't avoid anyhow in the way to the reception. It is always noisy, full of smoke and crowded with people having fun, drinking and parting... Not something I dislike at all, but not quite the entrance to your site of sleeping and a bit awkward when you come in with kids... specially if young... All things on the right spot, except for this bar...

Room Tip: If you have a fragile sleep and need a dark and silent room, request one as far from the street and...
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  • Stayed February 2011, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank DonGaTico
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ivannia Z, Director de Relaciones Públicas at BEST WESTERN Irazu Hotel & Casino, responded to this review, 25 April 2012
Dear user:

Thank you very much for your comments. We are glad to know that our location, facilities and services are to your liking. We also would like to inform you that the whole hotel (including La Cantina) is "Not smoking" now.

Thank you for chosing us every time, and it will be a pleasure to have you back here in your next visit.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Orlando, Florida
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed 14 January 2012

We stayed here the last night of our trip to Costa Rica. Very Nice Hotel. Very good location- close to downtown, which we just took a cab. Which was right out front of the hotel. Close to airport too. Free calls to USA from Hotel room! Can't beat that!

  • Stayed October 2011, travelled with friends
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank tommy32789
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ivannia Z, Director de Relaciones Públicas at BEST WESTERN Irazu Hotel & Casino, responded to this review, 25 April 2012
Dear user:

Thank you very much for your comments. It is good to know that our location and services were convenient for you. It will be our pleasure to have you back here in your next visit to Costa Rica.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Houston, Texas
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 11 January 2012

We liked the hotel a lot.
It is very clean, beds are very comfortable, staff is very friendly and the international calls are free:)
There is also free wi-fi and parking.
Tap water is drinkable:)
Hotel is located around 5 min. drive from American Embassy.
We didn't mind that we weren't in a city centre. Taxis are quite cheap.
Breakfasts are served in Denny's located next to the hotel - they are decent. Coffee was obviously delicious - it is Costa Rica:) and also eggs and fruits were very good.
There is Subway restaurant and a local restaurant across the street. Also there is a supermarket very close to the hotel.
Free shuttle from and to the airport.

  • Stayed December 2011, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank I_like_to_travel4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ivannia Z, Director de Relaciones Públicas at BEST WESTERN Irazu Hotel & Casino, responded to this review, 25 April 2012
Dear user: 

Thank you very much for your comments. We are glad to hear that our services have been to your liking and usefulness. We will be waiting for you during your next visit to the country.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about BEST WESTERN Irazu Hotel & Casino

Property: BEST WESTERN Irazu Hotel & Casino
Address: Km 3 Autopista General Canas | Edificio sur, La Uruca, San Jose 10107, Costa Rica
Phone Number:
Region: Costa Rica > Province of San Jose > San Jose Metro > San Jose
Amenities:
Bar / Lounge Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Casino Hotel in San Jose
#3 Spa Hotel in San Jose
#7 Green Hotel in San Jose
#17 Family Hotel in San Jose
#23 Business Hotel in San Jose
Price Range (Based on Average Rates): £
Hotel Class:3.5 star — BEST WESTERN Irazu Hotel & Casino 3.5*
Number of rooms: 214
Reservation Options:
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Also Known As:
Best Western Irazu Hotel San Jose
Best Western Hotel Irazu
Best Western San Jose
San Jose Best Western

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